Appliance Repair reviews in Watchung, New Jersey

Awful service. I have filed a complaint with BBB regarding their unprofessional manner and inability to fix the product. I've paid for appliance warranty in good faith and they haven't provided their service as promised. I'd give 0 stars if I could.

Take 15 days to mate a Jonathan andina chargw me the first day. Visit $260 andina tall me $130. Garantíe 30 days. I can,t use a 0

Service window is from 8am-5pm. Can’t get in touch with real customer agent for updates regarding to the ETA of the technician. Sear technician or someone from Sear kept changing the appointment. My kids missed your classes because we had no idea what time technician was coming.

My refrigerator repair work was done by Sears Home Repair service. The appliance broke down within the warranty period of 30 days. The technician after reviewing that the refrigerator wasn't even turning ON, asked to file a refund claim as the re-repair may not fix it. The refund claim for my paid service order was declined by Sears after 4 weeks without any explanation. Along with the hardship of living with no fridge for several days, I had to buy a new fridge and haul away the old one as Sears failed to stand up to its work and the repair warranty!

- Followed up multiple times with customer service and the billing contact. No luck so far..

Extremely knowledgeable and an amazing personality, explained everything and resolved the problem.
Osa by far exceeded my expectations.
Sears is lucky to have and employee like him .
10 start will not be enough.

Excellent work .

Felix was very professional, courteous, and efficient.

Terrible service. Technicians have no notes when they arrive and dont understand the issue. I’ve had tge samebproblem and its been months now and several calls and still not resolved. Sears is not the same service that they were famous for, went down. No communication.

The technician that repaired my lawn tractor was outstanding, on time, and polite, however sears prices to repair a belt and pulley are obnoxious.

William showed up on time and fixed our washing machine on the first visit. Explained to us what to looks for and what steps (user maintenance) need to be taken if the problem occurs again.

Horse was a little bit more complicated because we had and if we come for a few days, but it did and the service was fantastic and the app is great

The gentleman who serviced our unit was friendly, helpful and resolved the issue.

Very timely and professional service! Bill was great.

Wayne was a great tech, but unfortunately the ice maker is still not producing ice. We have a mother call into sears refrigerator repair.

Nice guy .. didn’t really look like he knew what he was doing.. next day ice maker still not working

Felix B. Arrived at 1:30 pm. The window i was given was 1:20 pm to 2:50 pm. So he was on time. I met him at the door and I said Hello, he said hi and followed me to laundry room. I told him the issues we had, washer was rinsing and spinning VERY LOUDLY. I went into laundry room to check , the washer was NEVER THIS LOUD BEFORE. Then about 5 mins later my wife went to check laundry and Smelled Electrical burning. My Son and his Girlfriend smelled it as well. We unpluged machine right away.
So he tested it, then removed pump and drained water. Put back together , went out to his van for something. 10 minutes latter he came back in looking at his phone tested it and said "pump was loud but nothing was wrong"
I found him VERY UNPROFESSIONAL, RUDE,NOT POLITE AT ALL.
HE NEVER INTRODUCED HIMSELF TO ME, I had to ask him if Felix was his name when he came in from his van. Never texted me or contacted me to let me know his ETA.
Said he wasn't going to wait 2 hours to run a load of laundry. This machine does wash fast, under a hour.
So I WOULDN'T RECOMMEND THIS Gentleman to do your service.

David was excellent!! He was on time identified the issues, explained them to me and fixed the problems.

All the servicemen that have come out are excellent. They were on time and extremely knowledgeable.

I used this service for years and was very happy with them. Now, it is terrible. They want me to pay more than double what my contract was last year. Every time I call, they aggressively try to sell me more services. I haven't spoken with anyone on the phone yet that speaks good English and is easy to understand. The last tech that showed up barely spoke English, I had to speak into his phone to translate. It wasn't fixed. I called to schedule the repair again - had someone sit at my house all afternoon and they never showed up or called after confirming. Don't spend your money on this service!

Well, I did as the responder suggested and more wasted time and aggravation. Suddenly, water leaking out of the door of the washer isn't covered under my contract anymore. Really DON'T WASTE YOUR MONEY ON THIS SERVICE@

Ethan is a really great worker. He has excellent communication skills and really cares about his customers. I was really lucky to get him as my tech as he stuck with the job until it was complete. Thanks Ethan!

Only because 1 was not available. Walked in, said can't work on Sharp brand, and left 4 minutes later. No attempt to talk to home warranty company or get someone to service appliance. All after annoyingly call for model and serial number. Advise to never accept service call from them again.

Jim (James S) did a great job on my preventative maintenance appt for my refrigerator. He called ahead of arrival, was courteous upon arrival and throughout my appt., managed the task with ease, and communicated well. Thank you, Jim!