All reviews for North Jersey Tree Service

(The photos DO NOT tell the whole story…so I will;)…the first two pics: BEFORE North Jersey Tree Service came out (as you see: tree is down!)…the last two pics: AFTER (look at that sunset!)…they were there for me when I had an emergency.

Maritza (coordinator) and Richard (tree specialist) were kind, courteous and supportive…they were reliable and dependable and took care of my felled tree(s) in a VERY timely manner!

I can’t stress enough how pleased I was with the final outcome…(the best part: I wasn’t able to be there the day the project was completed…I had only talked TWICE on the phone with Richard: 1st before he came out to give me a quote and 2nd while he was “on-site” prior to submitting a proposal…every single thing we talked about was done EXACTLY as discussed!)…highly recommended you consider North Jersey Tree Service for your project and thanks again!

Update: Tara the owners wife kept in contact with me and they ended up covering the cost of all the repairs needed from the tree cutting next door. Thank you for making this right. Taking responsibility is an automatic 5 stars!

If you want to deal with a tree company that has integrity and will actually do the right thing, then definitely keep looking for another tree service. These clowns were cutting a large tree at my next door neighbors house. First off no one gave me any notice that this was happening so I never had the chance to cover my koi pond or my pool. The workers were literally cutting large branches off and letting them fall directly into my yard, pond and pool. My backyard and pond were destroyed with saw dust and tree branches all over the place. When I showed their worker Eric, he immediately showed remorse and assisted in cleaning up, which was a good start. I had to call my pond service and pool company right away to come clean everything. I didn’t want the pool filter getting clogged and burning out from all the sawdust. More importantly I was trying to prevent any of my expensive KOI fish from dying. When I called the office, I spoke to Tara. She seemed like she cared and agreed to cover the costs of the pond and pool company’s emergency cleaning that was performed. Now that I have the bill in hand, Tara won’t reply to any of my messages. Talk about a having a lack of integrity and pulling a scum of the earth move. I would say there are plenty of tree services that would do a much better job and also know how to properly handle a business. I despise people with zero integrity, this company is a joke. The only person who is a decent human being on their team is their worker Eric. Stay away at all costs. Contact me if you want any proof, google reviews won’t let me post videos unfortunately.

My experience started with an estimate given by Rich. He was very thorough and gave great information of what should be done with four different trees . He told me it would take about a week and a half before he could get to me And he was right on time.. I was told the crew would be there around noon On the day they were scheduled and they were right on time. The crew he sent were very courteous and willing to Please. They took their time and cleaned up very well. I would highly recommend this tree service for anything you need done.

They provide very good service to remove our backyard tree.Thanks so much Mrs Tara to support me for town’s permit and send the right persons on time. I would like to thanks their worker: Eric who is very good guy who tried his best to cope with my neighbor to remove our tree roots and even they cleaned our neighbor’s yard before leaving.

We used NJ tree specialists for removing 3 trees and pruning others. The job was well done and professionally executed.

The job was rescheduled a couple times due to weather and availability, but other than that I am satisfied with the work.

Good service. Rich the owner is pretty straight up - he gave me the best estimate out of the three tree removal services I contacted, the other two came from personal referrals.

I do advise you carefully read the exact terms of the service Rich gives you in the estimate, e.g. if it says maple or oak etc. He has a few crews who follow the description on the estimate to the T, and will charge for anything not mentioned there or different in description.

Overall was completed as expected and in a professional manner. I would recommend them.

Hire at your own risk.

They ruined our slate sidewalk by driving their crane truck over it without proper protection. They took full responsibility and promised to replace the broken sidewalk, but instead, they stopped responding to my calls and emails and it has become clear that they lied.

While they did a decent job on the tree, they were rushed to get to their next job and tried to leave after 30 minutes when the job was not even close to being done. I pointed out all the remaining deadwood that needed to be cut and they did complete it to my satisfaction.

5/12/22 - Edited to add: After they stopped responding, I had to contact their insurance company on my own and was able to get the insurance company to pay for the damages, but not after spending time, energy and effort.

-- Updated on 8/3/21 to add that the owner has responded and, unfortunately, continues to spew inaccuracies. Buyer beware, even more than ever.

--- Original review:
I wish I could write an amazing review, because the process of getting an estimate through to the work itself was fantastic. But everything fell apart the day I got threatening voicemails and text messages about payment.

Upon originally paying via a credit card -- over the phone and as soon as the work was complete -- the person we spoke with apparently mistyped the credit card number. The charge was never processed. They called us back, we called them back, and they never returned our call.

Fast forward a couple of weeks -- the owner leaves us a nasty voicemail and threatening text message. "I'm going to show up at your house to get my money." Really, sir? Perhaps you should call your office and tell them to do their jobs. Which apparently he eventually did, because they finally returned our call, and correctly processed the invoice.

All it would have taken was for the office to call us back, and we would have used this company for future tree maintenance. But no -- not only will we never hire them again, we may file a complaint with the BBB.

Tip: don't threaten your customers, and especially not when the mistake is on your end.

Buyer beware.