All reviews for Campbell Comfort Systems

Campbell Comfort Systems was very responsive and had a technician out to my house first thing the next morning. The technician, Mike, was super friendly, professional, and knowledgeable, and took his time explaining everything to me so that I understood what my options were and made the best choices for me. He had an assistant with him, James, who also was very professional and I felt comfortable with following their recommendations.

Mike is outstanding. Very personable and upbeat. Friendly and knowledgeable. His communication skills are excellent. The best most satisfying part in dealing with Mike and Campbell Comfort Systems is you get a true sense that they are being honest and fair and take a ton of pride in their work and the service. I couldn’t ask for anything more from them. I have the feeling of confidence and reassurance that the job they are doing would be exactly how they would do a job in their own homes.

I called and spoke with Lisa. She was very helpful and set me up with a same day appointment when my central air stopped working. Mike P arrived and fixed the problem. Mike explained all my options thoroughly. He was very professional, knowledgeable and did a great job. Campbell Comfort Systems has a new customer thanks to both Lisa and Mike being awesome people. The customer service was perfect and I would recommend this company to all!

I cannot express the professionalism, expertise and respectfulness of this company. Jacob and the apprentice arrived on time, understood what I needed and explained what was needed. Bill Campbell the owner took the time to come explain what products they had available in an easy understandable layman terms. I was able to get an installation the very next day! Matt and his team arrived on time, we’re respectful of my home and laid drop cloths. They tested both the new AC and Furnace systems and Matt was able to resolve a big issues with two vents not working, that in itself was a exactly what I was praying for. Campbell Comfort Systems is fantastic! Thank you all.

Sharon S.

Today 6/6/2022, Brian from Campbell Comfort Systems performed Air Conditioner maintenance. He arrived on time checked the system indoors and on the unit outside. Wonderful work and Brian was such a professional. Thank you!

Norm was wonderful!! He was courteous, professional, informative and a pleasure to work with. He came out and quickly assessed the situation and helped resolve our issue no time.

We chose Campbell Comfort Systems to install a new heating and AC unit based on a representative from Duct Doctors recommendation and checking their online reviews. We’re so happy with we went with them! Everyone we worked with was absolutely wonderful – from Phil who came out to provide estimates, Dennis, Roy and team who installed the new unit, Lisa and Sherry in the office and Norm who came out for service. It’s crystal clear to see why their reviews and ratings are so high!

I called three different companies for a quote to replace two 16 year old condensers and evaporators. They first came out and evaluated the current system to see the condition of the old units in addition to see what we could match to the old Lennox blower/oil furnace. Campbell then provided several options. They were a bit on the expensive side but worked with me to get to a price point I was satisfied with.

Processing of the contract and installation was completed the next day! They were even complete before I got home for lunch! The 10 year parts/labor warranty was something the other guys couldn't match. I did have one issue regarding the warranty but they made it right after I raised my concern.

Overall I am satisfied up to this point. The whole process was prompt and was really no hassle at all.

Mike was super cool! Even put them foot covers over his shoes. Very polite! They needed to order a part to install the next day, and offer to leave us some portable heaters for the night so my family would not be cold over night! I am impressed with these guys and signed up for their monthly plan. Great job guys and thanks. Mike made us feel like he truly cared!

06-06-21 - our AC went out during a heat advisory. My last posting said I joined their monthly plan, and that was a good call on our end. Campbell answered our call very quickly and we were super excited to hear it was our man Mike on call for then!! Same Mike we wrote about for our last review! We had zero worries once we knew it was him responding. Mike is the man! Came right over, knew the issue in like less then ten minutes and got us working again. Even suggested a better part that came with a warranty for only 30 bucks more. Thanks for that suggestion Mike! My wife and I trust this company, they have helped us a few times and it has always been a good experience! Thanks Campbell and Mike!

We used a company previously (Air Temp Solutions) that ended up contracting out to Campbell (who is now Hutchinson). We had them come out and do a furnace tuneup and had a good experience. After much discussion, we decided to sign up for their service membership. We had them out at the end of June to tune up our AC, and we ended up with an estimate for over $1000. The language used was very convoluted, and after a Google search I realized that we needed a capacitor replaced. They wanted to charge us almost $400- and that was WITH the 10% membership discount. The other items we were quoted were unnecessary. We reached out to other companies for an estimate on the capacitor, and Campbell was double the price anyone else charged. As we only chose to do the membership for the discount on service, we felt it was best to cancel it. There is no price benefit. I called to cancel the next day. I was surprised the next week when we were charged the monthly fee. I called to ask for a refund and was told we hadn’t even cancelled. The agent cancelled for me (again) and was uncertain as to whether we would receive a refund. As of today, a check supposedly went out in the mail a week ago (I was expecting a refund to our credit card)… I’m quite disappointed that things have gone this way. We would have kept using them for our tuneups, but I’m not so sure about it at this point.