Appliance Repair reviews in West Long Branch, New Jersey

A very knowledgeable tech who worked on my Craftsman riding mower. After getting the mower to work, he tested it to make sure everything ran well and that's I look for in a professional. Thanks, David.

Karl was very friendly and helpful.

Prompt arrival friendly, executed eval in a timely fashion. Was honest regarding job and repair.

Joe is top notch ... a professional and please to deal with ... thank you, Joe.

I had a wonderful experience with the Sears technician. John was punctual and really spent time troubleshooting my HVAC issue… he took his time and found the problem.

Repair man showed up 30 min. Late. Did not receive any notification about delay. Was scheduled for 8-12

Karl was very personable, mannerly knowledgeable and efficient. He got the job and had the stove fixed in no time.

Jim is absolutely amazing! I have had the same problem from the time I purchased my refrigerator in 2019! Multiple technicians have attempted to correct the problem. Jim was the only one to notice a missing tube inside the refrigerator door. if you could request a specific technician, I would only request Jim in the future! He’s quick, thorough, skilled and personable! Jim deserves more than five stars!

Albert is a pro and explained the reason why the AC system did not work and fixed it!!

Joe came to do our service/maintenance on our front loading washing machine. He is absolutely amazing… Polite, knowledgeable, and very experienced.

My dishwasher leaked back in 2/24/25. Several techs and 18 appointments later it seems it is fixed. I was stood up by the techs TEN (10) times. This is the result of sears home services being taken over by transform. From excellent service to poor service. They did not call or email me with updates as sears used to do.

Kyron is not like the rest, he actually cares and knows his craft. I will always ask for him in the future. Kyron is a 5 star tech working for a 1 star company.

I used to rave great 5 star reviews for sears home service, but now I just cus every time they stand me up. Will I renew my contract, (after over 30 years)? Nope. That is, unless they get their act together. Otherwise I will shop their competitors', or just start repairing my own appliances. I can do the same crapy job they have been doing. Kyron does a great job, he is in a league of his own.

Joe the technician was awesome. Your customer service is horrible. I will probably be canceling my contract because of your horrible customer service.

Fridge stopped working and everything in the fridge/freezer melted.

Tech cancelled first 8-5 appointment at 5:05 and rescheduled for 10 days later

Then when the tech showed up, the fridge has started working again. He excused the problem, saying "a surge must have knocked it out, get a surge protector, they are about $6." He plugged nothing into the fridge. Took off no panels, and barely opened the door. He was here for about 3 minutes.

Either GE cheaper out on a $2500 fridge by not adding their own $6 surge protector in it, or this tech is full of it.

This is the second time I am writing a review and it is to again report the horrible service this company provides. The service man John is the only person who seems to know what he is doing and he is the only person who shows up to the appointments. The last time I wrote a review, the company responded that they wanted me to email them more details so they could help. I did so, and of course there was not response. I was then stood up 2 more times for appointments, and on this third time the correct parts had not been ordered. In total it took 6 in person appointments and 5 times being stood up, this issue has been going on since before thanksgiving and is unacceptable. I will not be renewing my warranty, will be getting products and services elsewhere, and will be encouraging anyone I speak with to do the same.

This is probably the worst repair company I have ever done business with. There is absolutely no way to talk to anyone if there is a concern. The appointment are at least 7 days out REGARDLESS if there are issues like THEY cancel the visit because of "extenuating circumstances". If a part needed for repair gets delayed, 7 days. If a part is incorrectly ordered, 7 days.

The scheduling was awful. Tech didn’t arrive until 3:45 for an 8-12 appointment. The tech, David, was great and gets an A+.

If you contact Sears home services repair and you see this name, Mark W as your technician run! He was here today to replace my drain hose on my dishwasher. He was having an awful lot of trouble getting it on the dishwasher and I was beginning to wonder if this man was experienced. Well, it didn’t take me long to answer that question. After he got it on finally, he pushed the dishwasher in and it didn’t go all the way back. He said I can’t get it any further so I said why not? He said it won’t go any further because the dishwasher hose is larger than the other one. Does that make sense? Sears ordered this part to be delivered to me and it was the exact same size! Again incompetent and an excuse. I told him why don’t you lower the legs have more room and he said no it’s actually the width , it doesn’t get any worse than this but it does! When he attempted to put the screws into the sides of the dishwasher, he didn’t put the screws all the way flush with the cabinet so the plugs would not go in easily. I told him the posts on the plugs were hitting the head of the screws so what does he do, cuts the posts on the plug and tries to hit it with pliers to get it
in! Can’t make this up. Ready for grand finale of his gross incompetence???!! He turns on dishwasher, says it’s working, doesn’t even stay 2 minutes to check to see if there are any leaks and rushes out the door. So after 20 minutes, I decided to go in the basement to check to see if it was leaking and I screamed not only was it leaking, but water was coming through my ceiling tile onto my wall to wall carpeting in the basement. Total incompetent technician I called Sears. I spent two hours trying to rectify this problem and got nowhere. Beware beware of Sears repair services and technician Mark. He is a nightmare and incompetent.

Joe was patient and neat with his work. He took a picture of the problem and explained everything to me.

Carl is excellent. He is the only good left with Sears. He repaired my dishwasher. On another note, I’ve been waiting one year to have my refrigerator returned and replaced and they keep putting me off telling me they no longer have a contract with Costco and so on and on it goes where you wait on the line all day long to get nowhere. So my technician was wonderful but Sears is horrible. What a shame I’ve been contracted with them for 40 years!

Very fast service and nice people who work with them!

AAA Appliance Repair West Long Branch has helped me a lot with my dishwashing machine problem. I called for their dishwasher repair when I noticed the water leaking from the door. When I checked the door, I discovered that the bottom gasket was worn-out. Their appliances repair technician came to help me replace it.