Sears Appliance Repair

Sears advertised next day service.ñ to fix fridge. But actually didn’t fix anything for two weeks. The techs were nice and knowledgeable, but the customer service of the company was terrible. Next day A tech came to agree with me what was broken and have me pay in advance for the part and future labor. And scheduled another appointment for 7 days out when the part arrived. But the part did not arrive in time. So though I’d arranged the day so I could be available, there was no service. And the fridge remained broken. Sears rescheduled to a day I wasn’t available. Without consulting or sending a notification. I spent half hour trying to get it moved. The chat customer service could not provide me a time a tech would
Come because they don’t assign the calendar until the day of. This was very frustrating as I had taken two of my days already to be available for the “next day service.” Then the day it was moved to, another 7 days out, the tech called to say they were about 20 mins away, but didn’t arrive. When I contacted him asking where he was , I was told dispatch had taken him off my call and routed him to another call. When he arrived, the fix took a half hour or less. Sears still charged my card for more than 400.00 for labor. There is no way to call and talk to a person to address any of these issues.

This is actually a fraud. Waited a week for the parts and then day of repair technician calls me and says they didnt order the parts. Then said technician says they came by my house and i didnt answer the door. We have a security system and no one came to the door. Then technician uploaded this "photo" of my front door as proof. Dont waste your time its just a way to steal your money.

He was very kind ,but I don't want he repair my washing machine because was to expensive I prefer buy the new one ,I appreciate he explain me everything by details ,thank you