Constraction reviews in Belen, New Mexico

The quality of the actual construction work was good and the finished product met expectations. The crew does quality work.

That said, the project management and scheduling was extremely disappointing. We were initially given a 10-week timeline, but the project ultimately took 7 months to complete. Communication was inconsistent, timelines were missed repeatedly, and updates were rarely proactive unless we followed up ourselves.

What makes this especially frustrating is that we have hired this company for 6 years across four different projects, and until now, I had never had a bad experience. Unfortunately, this project was such a different experience from the past, I would not hire them again.

While the workmanship was solid, the lack of organization, communication, and accountability made the overall experience far more stressful than it should have been.

Very professional!!

Awesome experience.... did a fantastic stucco job on my house!!!

All my future contracting needs goes through professional contracting builders use. Us them they won’t disappoint!

If you are in need of a contractor this is the place to go. Their quality of work is unmatched as they are efficient and diligent in their work.

I love my new kitchen, such a respectful team and addressed any little bump as soon as I called, will use them again in the future.

Just finished a whole house remodel with this company. They did a great job! The end project came out beautiful!

Replaced two bathroom vanities along with bathroom fixtures and lights! Painted 3 rooms! VERY Professional!! Very Clean!!! High quality work!!! Love the finished product!

If you are looking for a contractor to get the job done right the first time, this is the company you should use. Efficient, trustworthy and great people. Their work is top notch.

Professional contractors helped me move some air vents in my current house, they were extremely clean and delivered by deadline promised. Definitely recommend!

Called to get bid on work. Spoke with Scott. Within 2 minutes told me they do not paint cabinets (as part of a much larger project) and when I asked if they were a general contractor he hung up on me. When I called back to ask if he hung up on me, he confirmed that he had.
The name of the company is misleading on all counts.

Recommendation: Find 'Professional' contractors. Find builders who know how to build, electricians who know electricity. Do NOT use PCB.
Unlike 1 star reviews without substance, here's the task list and letter sent with the final payment. After the mid-project check was paid, they disappeared for the holidays (thanksgiving through MLKJr Day. PCB OVERCHARGES, confirmed through two of the subcontractors,

"1. Shower Door - Wood Backing for Door Support was not installed. Weight has pushed shower tile down and out. Owner to fix. Possible missing top caps on shower door framing.

2. Shower Fixture - Overflow cap not installed. Contractor unable to find PVC replacement in order to attach new hardware. No drywall was repaired.

3. Barn Doors - Bowed bathroom support bar. Hardware on doors installed incorrectly, not level. No handles on doors per approved door photo. Bubbled paint/varnish.

4. Duct Service - Owner signed invoice from subcontractor, showing $150+ less than quoted allowance. Barn door wall corrections may have created additional dust from paint/texture in ducts associated with Master Bedroom and Bathroom.

5. Electrical Low Voltage - HDMI, completed per request. Phone jack relocated, jack supplied by owner. Cat 5 wire replaced from mid-work report, supplied by owner. Cat5 wiring completed for 3 wires, 5 plates. 8 USB outlets, USB extension supplied by owner. Stand-alone USB plates were not found per request and replaced with Power/USB plates. Unable to utilize USB when Power is used and vice versa.

6. Attic Ladder - Completed per request, after first ladder was delivered damaged and replaced.

7. Insulation - Completed per request. Correcting low-voltage issue and installing hood vent patted some insulation down.

8. Hood Vent - Instead of using available roof vent, contractors installed new roof hole and vent.

9. Exterior Siding and Trim - Completed per request.

10. Block Wall - Prior to ordering brick, Felipe said white block to owner and subcontractor. Gray block was installed. Subcontractor tells owner he is overcharged, and quotes neighbor for future job.

Other - When asked if all the anchors for the barn door supports were secure, Tim said they were, only to find out that 3 out of 11 were secured in studs, before Vincent secured the fourth anchor.

Verification of tasks by Felipe, Art, or an authorized individual has not been done. Tasks were shelved between Thanksgiving and January 15th, 2019, with the exception of duct service by the subcontractor on December 4th, 2018. The day prior to Thanksgiving, Vincent repaired drywall and corner beads from removed trim, and created an uneven wall that was repaired, and recognized that the barn door supports needed more wood, and that the baseboards in the closet had not been re-installed.

Prior to being lied to about supported anchors, being shelved for a couple months, and not being contacted or visited for regular task completion confirmations/approvals, I had the impression that PCB was honest, courteous, polite, personable, on-time, and willing to listen and correct mistakes. While most of that list may still be true, I have to remove honesty per our conversation.

I will consider this contract closed upon receipt of deposited final payment check. If yourself, Felipe, and Art would still like to do a walk-through, I will expect you on Feb. 21st at 10am per our previous conversation. On the other hand, I would understand if you would like to cancel the walk-through and focus on other jobs."

And with that they "no-call, no show"'ed me for the scheduled walk-through. I haven't seen or heard from Felipe and Art since November.

These guys are great! We were on a time crunch and they slid us in for some minor stucco repair and stucco around a door. We called them they came out did estimate. Slid us in with in a couple of days. They did great work. The guys were on time, courteous and when I asked questions they didn't mind answering them. Thank yall so much!!!

Stratton family.

I had a free estimate scheduled for early morning on a tuesday. A man (who I later learned is the OWNER) showed up and climbed up on my roof and was up there for less than 5 minutes for I explained the problem up there in detail prior and he took some photos. I asked him for options and he made it clear that the neighbors roof needed the work and to be resealed. I asked him for an estimate to be emailed to me on this. He blew me off and said that the neighbors roof company should do it for free— he never mentioned any other solutions. I asked if he could send over a estimate to my email or a write up of his findings so that I could have it for my records and give it to my neighbor as well. He agreed and then left. I received no estimate so I texted the number he called me from giving him my information again for the estimate— heard nothing back at all. TWO DAYS LATER— I get a phone call from the original man I spoke to, to book the estimate and he said not only was I not getting a free estimate but it was a report that the owner wanted to charge me 65$ for!!! I asked the man what the difference was between a free estimate and a 65$ report— he kindly stated that basically it states the problem with pictures.. This was funny to me for I TOLD HIM THE ISSUE BEFORE HE EVEN UNLOADED A LADDER! He was on my roof for 5 minutes and is expecting 65$ from me instead of a free estimate like I was promised. He also said and I quote “well I don’t want to work with her” referring to my neighbor. I went to even explain that had I known of this other solution I may have hired this company to fix the problem myself —customer service is key— being honest with you potential customers is key. A free estimate means FREE not lying and then trying to charge 65$ for less than 5 minutes of your time.

I had a great experience with Felipe, Robert, and Vincent. They were professional, timely, super tidy and did excellent work that went above and beyond. I'm thrilled with my new bathroom and kitchen fixtures and installation. Definitely 5 star work! Thanks!

No one showed for our appointment when I called (they weren’t going to notify me of running behind) they said that someone would be here in an hour.... I didn’t realize a one hour appointment would take 2 hours (never has happened with other contractors). Usually a business who labels themselves as professionals would give a call when they are running late especially if it’ll be an hour + later. The best they could do was reschedule me a few weeks out and couldn’t promise that this wouldn’t be an issue again. Taking my business elsewhere. Again, you all did not call to notify me and expected me to wait an hour without any call, I had to call you all 5-10 minutes after waiting around for someone to show. A professional company would have called 15 minutes prior to the appointment to let me know you would be running behind.

We have used this company three times and they are amazing. All the employees are so knowledgeable and helpful. They prep prior to the job and clean up afterwards. The biggest plus is that they have the same employees after 10 years! Highly recommend for all jobs!!!!

Felipe Silva, and The Professional Contracting team did an amazing job rebuilding us a brand new home. Every work crew that worked on our home was friendly, professional, and provided TOP NOTCH service! Our project was not their everyday project/build there were some bumps in the road, but in the end they did a FABULOUS job! We're thankful for their patience and dedication to building us a safe and beautiful home. A million thanks and praise, from Mr. & Mrs. Santillan.

On January 21st 2022 we signed a contract with ‘Professional Contracting Builders LLC’ to perform a variety of remodeling jobs including relocating the existing ‘Attic Opening’ from the living room into the hallway.
On 02/15/2021 Workers arrived and irresponsibly cut a hole 22 inches x 14 inches in the hallway without first looking or accessing the situation inside the attic. The access was too small for a normal adult to pass through and once opened, there was a large HVAC vent running right across the opening preventing access. The opening was non-functional.
We called and spoke to Phillipe (the owner) on the phone, he informed us that a larger attic access in the hallway was not possible due to the direction of our roof trusses and HVAC pipes. He agreed to close the inaccessible attic access in the hallway and cut a new access in a new location (we suggested the laundry room).
‘The Company’ sent a different set of workers for this job.
The new workers went into our attic, spent 10 minutes looking around, investigated and informed us that the roofline of our house, the direction of our trusses and the large HVAC unit in the attic prevents us from relocating the attic opening anywhere else other than where it currently exists.
We accepted the professional opinion of the workers.
As we had already paid ‘The Company’ $825 for the attic relocation – we requested a refund.
‘The Company’ refused to refund our $825 but sent an email dated 2/17/2021 informing us: “We are willing to waive any additional charges and your final payment to end this relationship amicably.”
We requested a full refund as ‘The Company’ did not perform the work according to the contract and by their own workers (2nd crew) assessment it is impossible to relocate the attic access to a new location. They have refused to respond. We filed a complaint with BBB in the beginning of March 2022 and there has been no response for the past 4 weeks. This company is rude, unprofessional and will be ready to pick up payments in advance.
DO NOT USE THIS COMPANY. If you are already in contract with them triple check the quality of their work before paying them.
Last comment: This is not the only complaint we have with this company. There are other fights we had on the other 'bad' work they performed.

Shocked at all the positive reviews, but maybe they have dramatically improved. We used them twice (wanted to give them a second chance - big mistake) and 1) never showed up on time, 2) did not clean up after themselves, 3) used personal items without asking and broke/damaged them, 4) threw chicken bones and cigarette butts into the yard, 5) had to have work done repaired. When replacing our windows, they removed the windows and broke for lunch - leaving the house open in the middle of summer. Workers also left for the day without a work, leaving openings at the front and rear door! Just wanted potential customers to be warned and be sure to contact all references.

Professional Contracting Builders remodeled 2 bathrooms for us: a completely custom master bathroom and a standard-build second bathroom. Overall, they do good work and we were very satisfied with the end result. Our project manager, Cyndee, was wonderful! We had her cell number and communicated with her almost daily during the process. Sometimes she noticed things that needed to be changed or fixed even before we did, which was nice. The process took longer than expected due to an unforeseen supplier issue, but Professional Contracting Builders were good about making it up to us however they could. Not every detail was done correctly or to our liking the first time, but they were good about communicating and coming back to re-do the details until we were satisfied. We did have major issues with one of the subcontractors, but those were addressed by Cyndee and ultimately the sub came back (multiple times) and fixed the issues. All the other subs were GREAT and did excellent work! We would hire this company again.