All reviews for Ace Air Conditioning

Fixed AC just right.

Very pleased with service.

It was satisfactory.

Use this trusted local family-owned business for all your AC needs.

They deliver on their word, showing up on time and respecting both people and property. The job is done well.

Initially received a subpar unit, but they promptly swapped it out for a superior one. This company genuinely prioritizes customer happiness, making them a standout in the industry.

The team provided excellent service, delivering a new window unit in record time. They were courteous and efficient, completing the installation swiftly. The result is perfect - I appreciate having my window open again. For the price, it's an outstanding deal; extremely satisfied with the experience.

I hired Ace Air repair when my Friedrich Wallmaster started leaking, and they showed up promptly at the agreed-upon time. The owner was courteous and offered a quote for an inspection. They suggested that cleaning might be the issue, which seemed reasonable given the unit's age.

The technician arrived on schedule again, this time with a more detailed assessment. It turned out that the units needed to be cleaned due to their advanced age - over 20 years old. We arranged a pickup for Monday morning, as they don't work weekends.

Thirty minutes before the scheduled pick-up time, Ace Air called to confirm. They arrived promptly at 9am and collected both wallmasters (the two AC units). The next day, Tuesday, they made another assessment, explaining that acid washing had resolved the issue and restored functionality.

By Wednesday morning, my air conditioning units were up and running again, with minimal setup required by the technician. Overall, I was impressed with the service, efficiency, and quality of work.

Excellent experience with these guys - two wallmaster units cleaned with top-notch professionalism.

My three-year-old AC unit started leaking into my apartment, and I tried using some Shamwow cloths without success. I searched far and wide for someone to fix it, but it turned out to be a frustrating experience. Luckily, I stumbled upon Ace Air Conditioning. They clearly cater to many customers, which gave me confidence in their expertise.

Initially, the price seemed steep, but what they offered was an elaborate process that made sense given my reliance on it year-round. When I compared prices with another company, I was told we didn't match up - and honestly, that's exactly what I needed. Investing in a reliable solution is worth the extra cost.

Keith was always pleasant to talk to over the phone, and he delivered on his promises. The technicians were also professional and made me feel at ease, despite my initial hesitation about having strangers in my home. What struck me most was how rare it is for window AC services - these guys are among the few who can help. I highly recommend them, as you get what you pay for. It was worth every penny to avoid the hassle of searching elsewhere.

Great experience with this company. I called them with no idea what was wrong with my AC, just looking for someone to fix it. The person on the phone listened and then explained that the issue was likely due to improper installation - not a problem with the unit itself. What struck me was that they recommended exploring cheaper options to reinstall rather than booking their own service. This shows a genuine commitment to transparency and customer needs, even if it means forgoing potential revenue. The team's expertise is evident, but what really impressed me was their integrity in prioritizing honesty over profit.

I was blown away by the exceptional service I received from Ace. From start to finish, every single person involved made me feel like a valued customer. The techs sent to my house were knowledgeable and courteous, while Josh, the supervisor, went above and beyond to ensure everything was done right. Even Kennedi in the office showed genuine enthusiasm for helping me.

My old A coil had developed a leak, so I opted to replace it. Initially, they used an R22 system with the new 410 refrigerant that wasn't compatible with my outside condenser. Thankfully, Josh called and apologized for the mistake, and promptly installed a new Trane condenser free of charge that's compatible with the 410 Freon.

What impressed me most was Josh's commitment to making things right, even if it meant eating the cost himself. His politeness and determination to put my mind at ease were truly remarkable. I now have a brand-new cooling system, courtesy of Ace, after only paying for the A coil.

I've had some terrible experiences with other AC companies in the past, but this experience has completely turned me around. I can honestly say that Ace has earned my loyalty and trust. I'll be using them for all my heating and cooling needs from now on.

The whole ordeal, especially during the holiday season when finances were tight, ended up being a blessing in disguise. So, thank you, guys, for showing what it means to truly care about your customers. Keep up the fantastic work!

After their initial fix, problems persisted, giving them a second chance to get it right - not sold on the approach yet, hoping future service meets expectations.

As a repeat customer, I had trouble getting a hold of the company to schedule an installation. Despite multiple calls and one email, no one called me back to finalize the plans. Due to their lack of follow-through, I ended up purchasing an air conditioner for my apartment, which I'll be leaving in October.

I've rarely had a bad experience with this company, but over the past two and a half weeks, my frustrations have been mounting. Despite calling both numbers every day and leaving voicemails nonstop, no one has returned my calls or responded to my emails. I've even left multiple messages on their voicemail, including providing my name, number, and invoice details, in case someone needed to get back to me.

My air conditioner rental was originally due to be returned on October 15, but now it's overdue. Given the circumstances, I'm hoping that no late fees will be incurred. To whoever is responsible for addressing this issue, I urge you to contact me as soon as possible so we can arrange for the return of my unit.

I've been trying to reach out to you guys for two weeks, and I'm getting desperate. If I don't hear from someone on Monday at the supposed pickup location, I'll have no choice but to escalate this issue with my credit card company and the Better Business Bureau. As a loyal customer who doesn't want to take this further, especially against a family-owned business with a long history, I'm left with few options.

I've been patient and willing to wait, but my patience is wearing thin. I just want my air conditioner back, and I hope that we can resolve this matter amicably without involving outside parties. Please, for the sake of resolving this issue quickly, get in touch with me ASAP.

This company has an untrustworthy vibe. They're always supposed to show up to collect, but instead, they just bill you again a year later. It's been two weeks of non-stop calls with no response from anyone there.

This company has completely dropped off the map. No response after three weeks, despite missing an arranged pickup for my AC units. Their lack of reliability and poor customer service is appalling.

I booked an appointment on a weekday afternoon five days prior. When I tried to verify the status on the day of our scheduled meeting, the initial call was abandoned after just a few minutes without anyone picking up. I waited throughout the afternoon but didn't receive any communication from them. Later that evening, when I called again to check in, I was told that the technician had been delayed due to previous commitments and would still arrive later - despite their online hours stating 6PM. However, they never showed up; the answering machine picked up on my subsequent call at 8PM.

Marty and his team have consistently failed to follow through on their commitments, having scheduled, confirmed, and missed four appointments to install air conditioners at my property. Despite paying $600 for this essential service, they've been negligent, irresponsible, and unethical. With summer well underway, I'm still without AC, a dire situation that's left me feeling frustrated and helpless. The team has repeatedly apologized and assured me they'd show up, only to renege on their promises again. This experience ranks among the worst with any small business in NYC, making me question their integrity and reliability.

AVOID THIS COMPANY AT ALL COSTS.

I booked an appointment with them 10 days in advance, but they failed to show up without any notice or attempt to contact me. I was forced to call multiple times before they finally arrived late in the afternoon. The communication with the technician was non-existent, and even the person who took my initial calls couldn't provide a timeline for their visit.

When they did arrive, they promised to get back to me with a quote for a new AC unit. However, not a single call or message has been returned since then - despite my follow-up attempts. I even spoke to the manager, who seemed friendly enough at first, but their lack of follow-through was appalling. It's been almost a week now and still no response.

Their complete disregard for customer respect is staggering. If you value your time and don't want to be left in the dark, stay far away from this company.

Terrible experience with this company. I paid them and they took my units, but now I'm paying the price - I've had no heat for nine days in freezing January. The initial issues were frustrating because they claimed to be a family-owned business with over 60 years of experience, but their lack of reliability was appalling. What's even more infuriating is that when they said they needed to pick up parts at a hardware store, they never followed through. Now, my units are still without heat and no one is responding to my calls or emails.