All reviews for Ace Air Conditioning

I rented an air conditioner from them for a short period, but my return date was October 14th. Two weeks prior, I tried to arrange a pickup, as I'd be occupied on that day. Unfortunately, no one has responded to my calls or voicemails over the past two weeks. The company seems unresponsive and unreliable - avoid using their services at all costs.

I'm stuck writing this review, as I genuinely believe in supporting local businesses and had the chance to work with Ace Air Conditioning, but they fell short.

Initially, I reached out to Ace on May 15 about renting an air conditioning unit for my apartment. The initial contact was great – Marty was extremely helpful, requesting photos and measurements of the space that needed cooling. He provided guidance on the type of unit I'd need, and by May 17, he had a unit available with a rental price that included delivery, installation, and removal. We confirmed my interest, and I shared the dimensions of the window where the unit would be installed to ensure it fit.

However, things took a turn for the worse when I hadn't received any updates after a few days. I had to call multiple times during work hours to get an update on the scheduled date. Initially, they mentioned Friday, May 24 as the tentative date, but later acknowledged that they might not be able to reach me by then. We agreed on Thursday, May 30 as the new appointment date.

On May 28, I called to confirm my appointment for May 30, and was told I'd receive a call back. Unfortunately, no one contacted me, so I had to follow up with another call the next day. The technician assured me that I was still on schedule for May 30.

I took the day off work to wait for this appointment, but by 4 pm, I hadn't heard anything from Ace. When I called, they told me I was scheduled between 4-7 pm, with the technician arriving closer to 7 pm. However, when he called at 6:12 pm, he explained that his partner/co-worker had walked off the job, and he had no way of delivering the unit due to the inclement weather. He apologized profusely but seemed unconvincing.

The fact that it was raining heavily made sense for him not to want to make a delivery, but what's concerning is that he didn't seem to be taking responsibility or offering any alternative solutions. Instead, he suggested rescheduling for the next day and told me I could call the office to arrange this – shouldn't they have been proactively calling me?

Given my initial positive experience with Marty, it's disheartening that I'll need to seek assistance from another company. Even if Ace wanted to rectify their mistakes, I'm not confident in their ability to follow through on their commitments. Unfortunately, I won't be able to accommodate any further service appointments until June 15th at the earliest – a full month after my initial contact with Ace.

Our experience with this established company was underwhelming, leaving us questioning its long-standing reputation. The current state is where it stands today.

In our interactions, we found the phone support to be understaffed, leading to extended hold times before being attended to by the manager, Marti. She would repeatedly put us on hold while trying to commit to resolving our issue. While no company is perfect, and older firms can be backed up, this experience was particularly frustrating.

During our call, we shared specific details about our unit's location – it was at the top window – but unfortunately, our concerns were dismissed. When I inquired about the initial cost of the repair, Marti mentioned a fee of $125, with any additional costs being applied to the diagnosis if needed.

However, this turned out to be a crucial point: despite being informed that servicemen would arrive between 1pm and 4pm, we were required to attend an earlier appointment time – 12:20pm. When the technicians arrived, they discovered our unit was functioning properly, which further undermined our concerns.

The technician initially suggested that the unit needed repair due to some slight noises on the fan, but these issues disappeared while he was inspecting it. It was then recommended that we have our unit removed, with a bill of $353. When I politely stated that my unit didn't require repair and offered to alert them if it failed, they presented an invoice of this amount.

I pointed out the discrepancy in their quoted price during our initial call and requested that they charge only the diagnostic fee for the day. However, Marti insisted on a higher rate, claiming $353 as the correct total. Despite my repeated attempts to clarify the situation, she remained resolute in her assertion.

To further illustrate this issue, I had the technician revise his invoice to reflect a lower price of $175, which was initially quoted but later increased. This demonstrates how easily they can change their prices without regard for customer convenience or consistency.

Our experience with this company has left us questioning its commitment to honesty and fairness. It seems that they prioritize making money over providing transparent services to their customers.

I recently had a disastrous experience with Ace that left me thoroughly disappointed. Initially, the staff were friendly when I purchased my air conditioners a few years ago, but my positive impression quickly turned sour.

Upon reflection, I realize I overpaid for the units, and their lack of concern about providing quality service became clear. When one of the air conditioners stopped cooling within two years, I called Ace for assistance. However, the repairman's visit was woefully inadequate, with him simply stating that the unit was leaking freon and it would be cheaper to replace it rather than repairing it.

The $150 charge for this brief consultation felt like a rip-off, especially considering it took less than 20 minutes to diagnose the issue. After replacing the broken AC with a new one at a fraction of the cost from Home Depot, I discovered how poorly Ace had installed the faulty unit in my pre-war building. Drilling into the marble was unnecessary and posed a risk of major damage.

Removing the installation proved to be an arduous task, requiring me to disassemble the air conditioner while it was still in the window. I was forced to pay someone to professionally remove it due to lack of another option. It appears that Ace's installation method is designed to necessitate their removal services, charging customers extra for what should be a standard procedure.

A professional who removed the faulty installation revealed that Ace had installed the unit incorrectly from the start. The tilt caused the freon to leak, resulting in the air conditioner breaking down within two years – an astonishing $850 for a unit that cost $600 and $250 for subpar installation. In total, I've paid over $2,000 for air conditioners due to Ace's incompetence.

Overall, my experience with Ace is strongly worded cautionary tale: avoid this company at all costs.