All reviews for You and Us Heating & Air Conditioning

I had a furnace break down at my place in late December 2024, so I called YOU&US Mechanical Services for help. They sent someone over promptly, which was great considering it was an emergency situation. Julian Burrell did a fantastic job connecting a new unit and provided us with a clear explanation of the pros and cons of repairing or replacing it - he was very professional throughout the process.

I recently had my old thermostat swapped out for a new WiFi model, and I'm thoroughly pleased with the service. The technician was courteous, punctual, and demonstrated expertise in his craft. He got the job done efficiently and ensured everything functioned properly before departing. The updated setup is sleek and user-friendly, offering remote temperature control – a welcome feature. If you need dependable HVAC work, I'd definitely suggest this guy.

I was left stranded with no one to assist me in setting up my LG AC unit, which arrived partially assembled. Luckily, I called the number on the package and a technician named Julian offered to help. He promptly confirmed his arrival and turned out to be incredibly kind and professional. With great effort, he managed to assemble the heavy unit and squeeze it through my narrow window. Given the sweltering heat in my apartment, having someone install the AC as soon as possible was crucial. I'm extremely grateful for Julian's assistance and expertise, which made a huge difference on that unbearably hot day.

You & Us Mechanical Services did a fantastic job fixing my furnace, garage, and chimney, as well as other problems that previous plumbers and contractors had overlooked. The owner, Mr. Julian Burrell, personally inspected the work on the very next day and oversaw every repair himself. His guidance was sound and practical, making his expertise invaluable. I wholeheartedly endorse You & Us, with no reservations or doubts.

I highly recommend "You & Us Mechanical Services" without a doubt. They stepped up when I desperately needed repair ASAP, keeping their word and delivering on time. Within 45 minutes, their technician arrived to tackle the critical issue with my ice machine, which is vital to our business. Despite my frantic state, they kept me calm and composed throughout the process, showcasing remarkable professionalism and efficiency. The result? Impeccable service that exceeded my expectations - a huge thank you for saving the day!

We've consistently relied on one technician at this company for our AC unit upkeep and fixes. He's always courteous and respectful. What impresses us most is his impressive technical knowledge, paired with an exceptional work ethic. He genuinely invests time and effort into every task to ensure it's done flawlessly.
We wholeheartedly endorse this technician and the business behind him. The combination of outstanding customer service, technical prowess, and a strong commitment to quality sets them apart from other HVAC providers.

This company exceeded expectations - fast repair, thorough explanation of work done. Their professionalism shines through in every interaction. Will highly recommend without hesitation.

They did a great job installing my new heat pump and getting rid of the old equipment. I picked them because their promises were more solid than what other companies offered. Julian and his crew were super polite throughout the whole process. There were some minor issues, but they stuck to their word and made sure I was satisfied with the work. I'm glad to have found a reliable HVAC guy and would definitely suggest them to anyone who needs help.

Navigating a heating crisis in the dead of winter is a daunting experience for homeowners. The last thing you want is a malfunctioning furnace when temperatures are plummeting, but it's equally important to be well-informed about decision-making.

Working with Julian at You and Us Services strikes a balance between these two competing priorities. I found Julian through online research while dealing with an HVAC emergency, seeking a second opinion. What struck me was his genuine desire to educate customers like myself before making costly decisions.

Julian's approach is refreshingly patient and encouraging, particularly when it comes to addressing detailed questions about HVAC systems. He shares valuable tips on maintaining my furnace and water heater, too. The quality of his work and the time he took to follow up with me on any concerns left a lasting impression.

Excellent experience with You And Us Mechanical Services. Highly recommend them - they truly deliver. Their technician, Julian, did a fantastic job and kept me informed throughout the process.

You and Us did an outstanding job, providing top-notch service that exceeded my expectations. When the refrigerators in my restaurant stopped functioning, they arrived quickly and efficiently, resolving the issue promptly. Their professionalism and expertise are truly impressive. I highly recommend their services to anyone.

My father's air conditioning stopped working in the evening, I called Mr. Julian who arrived promptly. He diagnosed both units and provided guidance. Extremely satisfied with his professionalism, courtesy, and prompt service - he even went above to clean up after himself - making him an exceptional choice for anyone seeking reliable help.

Julian was extremely reliable and professional, consistently showing up on time for our HVAC issues. He efficiently diagnosed the problem, handled the warranty claim process with ease, and ensured everything worked smoothly. His communication was impeccable, with prompt responses to calls and regular updates throughout the entire process.

Customer had to replace their furnace in the middle of a freezing night. The repair service arrived quickly and efficiently, restoring heat within about an hour of arriving, which is impressive considering it was after hours.

I was searching for someone to fix my fridge when I met Julian. He showed up quickly. What impressed me most was how polite and trustworthy he was - giving clear explanations and advice without trying to sell something. That's why I'm sticking with You and Us Mechanical Services, which is lucky to have a technician like Julian on their team.

I recently had great experience with this company. From the initial call, they were prompt, courteous, and knowledgeable. The technician showed up on time, quickly identified the problem, and explained it clearly. My water heater was fixed the same day, and I found the price to be very fair. What impressed me most was their integrity and speed of service. They're a trustworthy option for anyone needing HVAC assistance.

We've had a recurring roof leak from one faulty unit for months, with multiple companies coming and going without resolving it. Finally, Julian and Shane showed up and fixed the issue - we haven't had that problem since. Their service has been top-notch. I'd wholeheartedly recommend them over other mechanical services in the tri-state area due to their exceptional reliability and work quality.

Mr. Julian is a lifesaver! When my furnace suddenly stopped working on a cold night, he arrived promptly to fix it without hesitation. His timely response saved me from a potentially disastrous situation. I'm incredibly grateful for his professionalism and courtesy.

Julian is extremely knowledgeable and professional.
I highly endorse US Heating & Air Conditioning for all heating and cooling concerns.

I'm extremely satisfied with the service provided by Julian's team. From the initial call, Julian was courteous and meticulous. We initially thought we'd have to wait days for the AC unit to be repaired due to the scope of work required, but Julian completed it in just two days. His pricing is reasonable, and his expertise is impressive. I'm confident that I'll be reaching out to them again when I need HVAC services in the future.

Jordan and his team arrived promptly to address the issue with my gas heater. They performed a comprehensive repair and inspection of the other HVAC systems, demonstrating exceptional expertise and workmanship. The level of customer service was outstanding, making me extremely satisfied.