Swimming Pool Contractor reviews in Bronx, New York

Buen trabajo

Very honest and professional. Very neat and knowledgeable. Will definitely use again and recommend them.

I had a great experience with Familia pool company. My pool was in rough shape and needed a new liner and some other wear and tear repairs. Familia Pools did an amazing job bringing it back to life. Ready for my family to enjoy this year.

The team was attentive, professional, and very responsive from start to finish. They walked me through the entire process, answered all my questions, and made sure I understood how to properly maintain the pool moving forward.

What really stood out was their honesty and willingness to educate rather than just do the job and leave. You can tell they truly care about their customers and the quality of their work.

Highly recommend them to anyone looking for reliable and knowledgeable pool service!

Great

Great service

After trying a lot of companies, only this company was able to fix my pool. Very professional.

service is fast,excellent work,very polite and fair pricing.the best.can't thank them enough.

I would not bother with this company. Made 2 appts and no show. Doesn't return calls or text. Find a better responsive company to assist you.

This guy, Andres, doesn't respond whatsoever. If it's an expensive job, he will give you all the attention, but don't even bother for anything else. Unreliable.

Best pool company to work with. Andreas is professional and knowledgeable. I have dealt with 2 other pool companies before with lots of headaches and overcharges. Familia pool is the best and I am very happy with their services. They just close my pool today😀

Someone from the company came over to check our pool. After checking it for 2-3mins, he left with no words. I had to call him to figure out what's going on? and why he left？Turns out he said "we won't be happy with their service because repairing our pool will be very complicated." (Sorry that it's a challenging job for a company that does poor repair, maintenance, cleaning!). I asked for an rough estimate for repair, and was only told that they charge $350 for cleaning out filters and their will be additional charges. I asked for an rough estimate again cause he just said there will be additional charges, I was told that I will receive a text that tells me how much everything would cost. It's just shady that he checked our pool for 2 mins, and can not give me an rough estimate of the total, but can text me a well thought out total? I triggered this staff by inquiring for an estimate total (I asked for 4 times, cause I couldn’t get an answer from him) that he yelled at me and hung up the phone. SPEECHLESS!

I needed my pool liner changed. After reading the reviews, I took the chance on contacting Andres at Familia Pools. At first he was responsive, and would return calls/texts. We scheduled an appointment, he did not show up, call or text. I let it go because it was a rainy week. I then reach out to him, and we set up a new day for him and his workers to come by. The arrived, measured my pool, checked out the liner I had purchased myself and Andres tells me they will come by tomorrow. Around 10am he sends me a text saying his guys will be over. The guys show up, my husband let them in. About an hour later, they pack up and leave and don't say a word to my husband. I text Andres asking if everything was ok, no response. I call him around 5ish he returns my call at 6:30pm and says the reason the guys left was because the screws that hold the cover around my pool were rusty. So he told them to leave and go to another clients home. I asked what are the next steps, he says I'm headed to the office i will call the guys and see what's going on. I said to him please call me and let me know. I don't like to harass ppl but the communication here is off. Why would your guys leave without telling my husband. Well guess what after that I never heard from Andres again. I let a day go by with no contact. I texted and called two days after that and no response. I finally sent him a text saying he clearly does not want to do business with us and so I will move forward and hire someone else, STILL NO RESPONSE. I know he read it because it says READ. Three days later and my liner has been changed by someone else.

Andres is very professional and courteous he change my pool liner and did an awesome job.He has been doing my weekly vacuuming and Opening for 6 years and never had a problem. I been very happy with Familia Pool services ever since a friend recommended them.

They closed my pool last season and I was very happy with their service and booked them for this year to open. However, this year they opened my pool and did not have a part to fix something. Andres said that they would come back after Memorial Day to fix the issue, but my pool would be fine until then and to text him to remind him to come back in June. I texted him multiple times as well as left voice messages that all went unanswered. I even said I understand that it’s the busy season, and just let me know when he would be available. No response EVER! Extremely disappointed with the lack of communication, and found it comical how the company posted across different social media platforms to call them to inquire about their services. Perhaps if you have a bigger job they are more attentive.

La Familia pool company had to be one of the worst companies I’ve dealt with. I paid them to reline. My pool came out terrible last year. They closed my pool put a chemical and destroy the color of the liner on the bottom of the pool Andres the manager, it’s very irresponsible when it comes to answering clients phone calls I would highly Suggest that you pick another company when it comes to pool services.