House Cleaning reviews in Brooklyn, New York

I was thrilled with the cleaning I got. My cleaner, Jorge, went above and beyond in cleaning my 1 bed apartment. He was early, friendly, and did a thorough cleaning job and exceeded my expectations.

I had a horrible experience !!!
Looks like I don't have the choice to select "zero" stars!!

I had a horrible experience using Team Clean and reading the other reviews here looks like I am not the first. The cleaner was extremely rude and was "shocked" to see the dirty dishes (isn't that what cleaners are for?). I'd paid for 2 hours and he suggested it'll take 3. I agreed to pay for the extra hour and I thought that'd be the end of it. But he continued to be extremely rude pretending he was doing me a favor. He finally left the task unfinished and didn't even complete the tasks promised on the original email. I offered (in desperation) to pay for someone to come back and complete the pending tasks but no response. Similar to the other customer below, the owners blamed me for the "situation". I am shocked by their behavior and advise anyone reading this to NEVER do business with them. There are plenty of better options.

Beware of this company. I paid for a 3-hour cleaning of a small studio apartment. It was a move out cleaning so there was no furniture or any belongings in the apartment and all I asked them to do was simply wipe down appliances, cabinets, and other surfaces. They left my kitchen sink, cabinets, fridge, toilet, and floor dirty. I had the moving-out walkthrough with my apartment immediately after the cleaning so I didn’t have time to ask the cleaner to fix everything he had left dirty. I made the mistake of leaving the tip at the beginning and leaving for an errand. Even my apartment staff were shocked at what a bad job the cleaner did. I reached out to customer service and they refused to acknowledge any wrongdoing and said there was nothing they could do. Money down the drain.

Scheduling was straightforward via email, and overall, customer service was satisfactory.

When the cleaner arrived, he spent 40 minutes in the room that required the least attention, which was concerning, especially since it only needed about 10 minutes to wipe down surfaces and maybe an extra 10 for the floors. In my experience, cleaners typically start with the bathroom, as it usually demands more effort, but I didn’t want to interrupt his process, so I didn’t say anything. After finishing the first room, he moved on to the rest of the apartment, and the cleaning there was decent. However, just as he was wrapping up, he mentioned, "We're running out of time." When he left, I discovered that the first room, where he’d spent so much time....was completely untouched. This was particularly disappointing, as that room was meant for my friend, who was visiting. I ended up cleaning it myself to make sure it was ready. Given the discounted price I paid through Groupon, I wasn’t overly upset, but I won’t be using this service again, as there are better options available. Additionally, it wasn’t a major issue, but the cleaner was an hour late, which was inconvenient for my schedule and required some adjustments. That said, I understand that public transportation can be unpredictable.

I am sort of shocked by the negative reviews. Admittedly, I had a bad first experience with the cleaner they sent, but they immediately responded and sent another cleaner to redo everything. I have since had two other cleaners (Bailey and Liz) come to my current and previous apartments and they were both phenomenal- meticulous and friendly. In fact, to try to save a little money, I just used another company and it was awful. Now, I need to get Team Clean back in to do a proper clean. Worth the money!

To quote my building’s move out inspector: “Your cleaner did not do a good job.” Two of us who were there also agreed. Team Clean NYC’s lackluster work included basically the entire kitchen remaining dirty, the floors having debris, and the cleaner breaking a panel off of the cabinets. While that stuff itself is disappointing, the real cherry on top is the company not interested in doing anything but defending the work.

EDIT DUE TO RESPONSE:

1. We came back at the time that he told us, if he wasn't done then, that is not on us, and we were glad to wait however long needed. It simply wasn't communicated. For example, if he didn't want us there while he was cleaning, he could have given us a time to come back when he was done, finished on time, or simply asked for more time before we came back. We're sorry if stopping by, tipping him, and saying good work caused an uncomfortable environment.

2. We could have explicitly mentioned the panel in the email. Notably though, is it clearly not a cabinet and we managed to not break it for years. He did. I’m not sure how his brute force is our fault? The way he balanced it back on was very dangerous and we’re lucky to have witnessed it being ripped off.

3. "Set up to fail" is an odd way of defending this kind of cleaning work. At the end of the day, your company left the apartment in that state and the photos show the work that the company somehow is proud of.

Team clean cleaned my Brooklyn pad out when I needed to get rid of a bunch of cat dander for an allergic guest. They rocked and everything smelled so good.😊 also super nice cleaners. Loved this service.

Brilliant service and communication, very thorough on my couch and runner!

The team here did an incredible job helping to get stains out of our couch and get it looking like new again. Would highly recommend them!

I had a wonderful experience with this company. We have a beautiful antique couch that I was very anxious about having professionally cleaned. I was thrilled with the professionalism of this company and the results are amazing. I cannot say enough good things about this company. Highly recommend!!!

Spilled an entire cup of coffee on my white couch and these guys picked up on a Saturday (they’re closed Saturdays) came out the next day, and completely erased the stain. Highly recommend.

Great service, reasonable pricing. Efficient and professional. Removed stains from my handwoven rug and returned it to its original condition. Would use again, highly recommend for furniture and upholstery.

Guys were great, quickly removed 6 years worth of water stains from a couch that felt like it was beyond repair. Called them in the AM and they came that afternoon. Highly recommend.

It's truly a miracle! They cleaned my couch for 30 minutes and all the stains, which I tried to clean myself so many times, disappeared. I highly, highly recommend them! Super professional!

My rug and sectional look brand new! The service was professional and thorough. Their products are organic and smell beautiful.

SO fast. Same day quote and cleaning. In and out in under an hour. He was extremely careful and thorough with my vintage couch and got it looking brand new. He even uses 100% organic products. 10/10 would recommend!

My furniture was never cleaned since I bought it 15 years ago. David came in with a helper and in hour and a half, my couch, love seat and recliner looked like new. I would highly recommend them.

Really great service and would highly recommend. Our couch and carpet were thoroughly cleaned within 24 hours of contacting.

Excellent Carpet Cleaning Service!
Had an amazing experience with them and my carpet looks fresh again. Will definitely be using the service again!

Amazing job, couch is spotless :) David did an excellent job and is a great communicator!

Great work! My couch and rug look fantastic.