Arnica Heating and Air Conditioning Inc

A heating emergency arose for an elderly neighbor during the winter months, necessitating immediate attention. Desperate for relief, she reached out to me for assistance. On Google, I discovered Arnica with high praise, so I arranged for their technician, Eddie, to temporarily fix the boiler until a more permanent solution could be found.

Eddie's professionalism and patience were impressive, as he explained various options for ensuring reliable heat. When I contacted Burnham, the manufacturer of the faulty boiler, they directed me to a local distributor, but this new path required purchasing a replacement boiler and then finding an installer. Undeterred, I decided to explore plumbing and heating companies in my area and ultimately chose Arnica due to their comprehensive services.

Their commitment to reliability, care, and honesty resonated with me. During the winter months, when schedules were likely to be congested, they managed to accommodate my neighbor's urgent needs. Despite a busy schedule, they rearranged their appointments to ensure her heating system was restored as soon as possible. This flexibility and understanding of the importance of timely service were exceptional.

Arnica's customer support extended beyond just Eddie; every interaction I had with the team, from Leo and Victor to Jackie at the reception desk, demonstrated a dedication to delivering top-notch service. Their ability to adapt and prioritize their clients' needs was truly commendable.

In my experience with Arnica, they consistently demonstrated that being a reliable service company goes hand-in-hand with recognizing the significance of people's well-being. This is an exceptional quality that sets them apart from others in the industry.

Arnica proved themselves to be trustworthy again when our 13-year-old water heater began leaking, causing a rapid flood in our basement. With a saved phone number from a previous interaction, I swiftly contacted Arnica for assistance. The prompt response and reassuring guidance provided by Rosette, combined with Simon's expertise, allowed us to address the issue efficiently.

Within an hour and a half of arriving on site, my water heater was operational once more. The technicians took the time to double-check their work before departing, addressing all my questions in the process. I was grateful that I had saved Arnica's contact information from a previous experience, ensuring swift assistance during this crisis.

I am deeply appreciative of Arnica's exceptional service and would not hesitate to recommend them to anyone seeking a reliable, caring, and honest plumbing and heating company. Their dedication to prioritizing people's needs is truly admirable, and I applaud their commitment to delivering outstanding results.

The installation was incredibly seamless, with the Mitsubishi ductless system barely noticeable after it was set up. Arnica provided a solid quote and delivered on their promises. If you're considering this type of system, I'd definitely recommend giving them a look - they did an excellent job and are worth checking out.

I tried several HVAC companies before landing on Arnica. They diagnosed my furnace issues without suggesting expensive cleanings or unnecessary replacements - one even charged me for parts I already had. The problem turned out to be a hot air backup caused by a closed vent, and the only cost was their service call to fix it. When another compressor failed, they offered a power booster as an alternative, but that didn't work. They then replaced the compressor as requested without fuss. They handled the warranty paperwork for the parts too. The work was done efficiently and well.

However, after a week, I started having issues with the new compressor - it seemed to have electrical problems. Arnica sent someone over the next day and found that it was an electrical circuit breaker issue, not related to their previous work. Despite this unrelated problem, they didn't charge me for it, which impressed me. They even helped me replace the faulty breaker myself. In a city like New York, where specialists can be hard to come by, finding someone who's honest and capable is a rare find. I'm glad I finally found an HVAC company that delivers on its promises.