Park Slope Cleaning

Amazing service. High quality cleans in a timely fashion!

I really wanted to like this business since it's woman-owned and I'm a female small business owner myself. Diana is lovely and excellent at customer service and sales, she was very reassuring when she came to do the initial walkthrough and provide a quote. BUT. Our space takes about 3 hours to clean, by their own estimate. Note that all cleaning was done after hours so I was not able to directly oversee the cleaner (but that's what I hired this company to do!!) The first cleaner they hired would just come and empty the trash cans and then leave. I went on a vacation and when I came back my business was literally filthy. I complained, and Diana apologized profusely, said they would do a make-up cleaning, said they would talk to the cleaner. Nothing changed for a month, after the make-up cleaning they sent back the old cleaner and no further cleaning was done. I complained again, and Diana again apologized and said they'd swap to a completely new cleaning team, and had "worked on their management procedures to make sure this would never happen again." They sent a new cleaner... and after a few more weeks I noticed things were dirty so I reviewed my security footage - the NEW cleaner was also staying for about 40 minutes out of the 3 hours they were charging me for, doing the bare, bare minimum like kind of sort of wiping down a few surfaces, and then leaving. By my calculations, I ended up paying $166 an hour for cleaning over the 6 months or so I tried to give PSC a chance. I asked them to refund some of my money but they have not to date. Highly not recommended!!

Update: giving someone a chance to refund some of the money that they charged you for a service that was NOT provided before you leave them a negative review is not “trying to get a free service by threatening them”. This business never offered to refund me any money despite not completing the cleaning I paid for.

Great cleaning service.