All reviews for AF Supply

Good prices, im a contractor and get a lot of supplies here. They have tons of fittings and parts, and carry boilers ect... in stock. Call before you go, sometimes the wait is very long.

At the Bed-Stuy location on Lafayette Ave, they know their stuff! Not exactly customer service oriented, but you can get legit plumbing supplies here that earn you only a blank stare at Home Depot. They had exactly the radiator valve I needed in stock and located it quickly.

Best Plumbing place. BEST PRICES But due to Covid shipments are on 2 - 3 month back order. But then who doesn't have backorders. They deliver if need be.

I have have been going to AF Supply for over 30 years, they are a wholesale supplier to the plumbing industry geared to dealing moreover with professionals not home owners, they usually have the best prices and have almost every thing in plumbing that you may need or want they are a supplier to smaller suppliers as well as big plumbing businesses. Sorry to say that they are not geared for the small home owners like your typical hardware store if you are not in the trade you will not like dealing with AF supply for those individuals I recommend the hardware store.

Af has great prices. Af needs a customer service company to come in and do lots of cleanup work. You have to wait too long for your products. No structure leads to poor efficiency. Remember online ordering is big. Supply house and others. Some customers may opt out of returning. Small lost revenue at the end of the years add up

Had to do a return on my A.O Smith water heater, and was done quick by Nacim who was a professional over the phone and helped me out to get a replacement asap. Now my issue was that Nacim was vague on the process of the return, he just emailed me a Brooklyn address. That’s it! So I had my guy take the old water heater over there and when my guy go there they said all they needed was the sticker! Also, they charged me $220.00 fee? I have no idea for what? I mean they had the replacement so I needed it right away.

Ordered a faucet, shipped immediately but they shipped it FedEx requiring a delivery signature! I never asked for that, they just did it, so I had to take a day off work to stay home to get it. FedEx takes a picture of the delivery showing it was delivered so why ask for a signature! Crazy! I would have bought if from someone else had I known I had to waste an entire day! and it came at 4pm, FedEx said 9:40-1:40pm, wrong. The item was what I wanted BUT I did not want to lose a day at work and waste a day due to THEM deciding how to ship it!!!!!!!!!!!! It would have been fine sitting at my door until I got home!

terrible experience

Takes forever to get your materials

very poor staff and customer attitude

Worst supply store out there service is terrible and slow, waste of time

Bad service

TERRIBLE customer service. Wouldn’t even let me explain what I needed and straight away told me that they did not have it. Avoid.

Horrible customer service. You never get back from them through email. Very disappointed.

Scam plumbing supply store that doesn’t give you prices over the phone meanwhile they have a website that says pricing

Worst wait in Brooklyn. Guy at the counter is shuffling papers and stapling them. They dont deserve one star. Second time in there this month same thing both visits.

By far the worst customer service. The guy in the front is so rude and knows nothing.

I CALLED THEM FOR A.O.SMITH RETURN AND PERSON ON THE PHONE WAS SUPER RUDE, TELL ME GO OTHER PLACE FOR THIS. THEY SOLD ME THE UNIT , TELL ME RETUNE TO NO WHERE, ALSO FORCE ME TO LISTEN TO HIM WITH NO INFORMATION BUT CALL BACK TO AO SMITH. THE RETURN TICKET WAS ISSUE BY OA SMITH BEFORE. AF SUPPLY DONT EVEN LOOK INTO MY CASE ASK ME GO OTHER PLACE. i CALLED BACK OA SMITH, I WAS TOLD THEIR SYSTEM INDICATED MY UNIT STOCKS IN AF SUPPLY. JUST REFUSE TO WORK ON RETURN SO EVER

This is by far the worst supply house in all of NYC! No customer service at all you can go in this place and be the only one and 8 guys will not even ask what do you need...stood there 40 minutes before Roy at the counter asked what did I need with all attitude. Heating and burner of 4th Ave plumbing if you need parts ASAP.

I called them to ask a simple and the person on the phone was SUPER RUDE. If you’re in the customer service business maybe don’t answer the phone when you’re having a bad day and start cursing at me. I hope you see this review and fire the “Richard” who I spoke to.

They have terrible customer service and they’re terrible slow if your in a hurry I would recommend going elsewhere. They also have a ridiculous 20% handling fee for items you return so there’s little room for mistakes with these guys.