PEX Universe Plumbing & Heating Supply

Avoid. Was sent faulty pro-press valves that did not have an o-ring for the press seal and was told I need to pay to send them back. Their offer was to send an o-ring and have me place it in the valve. Would never trust a plumbing job to that. I would suggest ordering from a reputable supply house - these guys are not.

Great selection, had all the parts I needed. Super fast shipping. Just wish the amount to get free shipping was a little lower, I would use them more often.

I am giving 1 star as I can't give 0. By the way, C rating on BBB (which is still too high) and not accredited. As others stated, the customer service is non existent. We ordered a toe kick heater to replace the 20 year old one we had that finally stopped working. After installation, it was determined the sensor was defective. My professional installer called first to explain and got nowhere. They said they would call me. After a week of no calls, I called and was told the same crap... waiting on manufacturer. My options were BUY a new unit, BUY a new sensor and if I returned the defective item, at my expense, they would refund less fees. After being told several times, there is nothing they could do, I asked to speak to someone else and was told I was being rude for raising my voice and no one else could help me. They also blamed the professional installer for making a mistake in installing. Unreal! I finally just asked for the manufacturer's phone number. They did give it to me. I called and was immediately told it was under warranty and they would send a new sensor right away. Also, she gave me a direct number to call in case it still does not work after the new sensor. If Pex didn't want to deal with replacing, they should have said to call the manufacturer right away and avoided all the hassle of providing horrible customer service. By the way, I found this unit $50 cheaper at two other suppliers after purchasing so their price was not really good either.
Would never recommend this company.