Wasserman-Triefler Plumbing & Heating Inc

Caroline, who conducts business under this business name. What a horrible person and low life! I provided her with a new pump at her request. The building ran it dry and it started to leak. Not something covered under warranty. But I offered for free to cover it anyways. Answered her above normal amount of phone calls. Offered solutions. Explanations. Everything. Honored my warranty. But refused to listen to any of the remedies I offered. I even told her and she admits in the review, I can't rebuild pumps on site, it is not a service offered on my site nor something we can do. Repeatedly, wouldn’t listen. She instead went into Google reviews and wrote a horrible review instead of just offering her customer the solutions we presented. Caroline, then offered to remove the review only if I paid her money in return. This is illegal (see screenshot below). We have filed a suit with the FTC and handed this over to counsel. Don’t work with this company and just hang up if Caroline calls you. Don’t waste your breath. It will be heads she wins, tails you lose!

One word, Professionalism . Stratos is one of the best mechanic that has touched my boiler betty, he took such good care of her when she needed to be repiped

Outstanding customer service, knowledgeful and very kind,
I would recommend 👍

Highly recommend! Had boiler and water heater serviced. Strato, the technician, is very professional, friendly, and highly trained. Will continue to be a loyal customer.