Naab & Mohring Inc

I was very pleased with the service provided. My freezer needed a part but they were able to get my freezer running and returned to install the part. The office personnel were very pleasant and helpful. I would recommend and use them again when my Lowes warranty expires if I need them again.

Three months, four visits from four different repairmen, three incorrect replacement parts ordered, and numerous frustrating phone calls after contacting Naab and Mohring for repair to my four-year-old Samsung dryer, I gave up and purchased a new one. I even went so far as to hire another repairman to diagnose the problem, and Naab and Moering *still* could not get it right. The secretary taking service calls was rude and refused to follow up on our pending parts because "after a month, you should just figure the part won't come in." After they ordered the incorrect replacement part for the *third* time, I lost any remaining confidence they could actually fix the problem. After paying Naab and Mohring $150 for nothing, I vowed I would tell as many people as possible to prevent them from losing money by using this company. Wish I had read these reviews before I hired this company! The only reason they are receiving one star from me is because that is as low as Google will go!

We had a dishwasher quit working, and went through Whirlpool to get it fixed as it was under a year old. We were assigned Naab and Mohring to get the repairs completed, and were skeptical due to the low ratings that we had seen. However, our experience was nothing but 5 star. Whirlpool messed up some details on their end, and Naab and Mohring's staff (including Kim, who answered the phones) were professional, apologetic and prompt to get things right even though what happened was not their fault. Their technicians were also professional, polite and quick to complete their work, and we are now back in business with a dishwasher that works like new again. Thanks, guys...we'll be sure to recommend you in the future.