All reviews for Emerald Heating & Cooling

The tech was a sweetheart and my dogs loved him. I hate when repair people need me to lock up my dogs. He was honest, fast, and did a really good job.

When our central air conditioner stopped working during a heatwave, I thought it would be at least a week before I could get it replaced. I called Emerald Heating and Cooling, located in Depew, NY, and spoke to Scott, an HVAC specialist. Scott was at our home within an hour. His estimate was thorough and he made us comfortable with both product and price. He explained all our options and helped us make the right choice. Due to a scheduling change, Ryan, an installation technician, was able to start the job that morning. Ken, the crew chief and Zander, another installation technician, joined Ryan and they got to work. These men worked nonstop until the job was completed that day, during which Scott returned to make sure everything was going as planned. They answered every question, explained every detail, and were very knowledgeable in their field. They were polite, respectful, and left the job site spotless. My wife and I couldn't be happier. Thank you Emerald Heating and Cooling!!! Leo

I had a great experience with Emerald! Caleb was my tech and was very kind! Everyone I spoke to on the phone to make the appointment were so kind as well. Caleb answered all of my questions and was able to solve my water leak. Although it was pricier than anticipated, I appreciated being able to make a next day appointment for peace of mind. Definitely recommend!

Excellent work. Very professionally done. Upgraded humidifier, April aire filter system, added new UV light protection. Very Happy.

Last week, Jacob from Emerald Heating and Cooking came by to install a new air conditioner at our home. He immediately assessed the situation and told me what to expect and how long it would take. Other employees from Emerald also came by to bring the unit and to follow up on progress. Upon finishing the install, Jacob walked us through the new system and how it works. He also cleaned up after the install. We are very impressed with his professionalism and transparency.

We are also impressed with Emerald. The unit we purchased was as much as $2000 less than we were quoted by other providers in the area. We highly recommend their services.

Great company, local, family owned. Friendly, helpful staff. Technicians are timely and very knowledgeable about HVAC. Everything is explained to you, very professional and neat.

Been using them for years. Always knowledgeable and respectful. Appreciate their “lucky duck” service!

Called this morning and had an appointment made for two days out. Emerald called later in the day to say they had an opening. Caleb showed up shortly after. He quickly and efficiently diagnosed the problem and presented me with 3 options to remedy the issue. We discussed it and picked our fix. Caleb had the parts on the truck ready to go. Once Caleb did the part replacement the AC unit fired right up. Great customer service.

Every single tech that comes is knowledgeable friendly and on time. I will only use them for all my heating and cooling needs. Great job guys!

Caleb from Emerald Heating n Cooling did a phenomenal job on our heat repair polite friendly n did a damn good job highly recommend him

I was very impressed with the service provided by my technician from emerald he was courteous and thorough. I would absolutely recommend emerald! Honest and efficient.

Absolutely love these guys.They've always been great to me. They know their stuff and will explain it to me. They answer all my questions.

Yearly furnace check up was fast, efficient and thorough. Technician was timely, pleasant and did a great job.

Caleb was very friendly and explained what was wrong in terms I could understand. He was able to fix the issue quickly and get my AC running again. I will request him for my furnace and AC maintenance checks at the end of the season

The technician was very professional, courteous and personable. He demonstrated exceptional knowledge of my system and provided an honest appraisal of the options available to me.

Mike is extremely thorough and knowledgeable. He has been to our home many times and is very patient as he trouble shoots the issues.

Caleb M was very knowledgeable, genuine, and efficient. After receiving a quote from another company that felt like a rip off, we were grateful to find a solution within our price point at Emerald.

Friendly customer service, quick action, very competent tech, good price. I couldn't hope for better outcome!

This is the first time that I have used Emerald heating and cooling and I will definitely use them again. Caleb was friendly and efficient in taking care of my AC/furnace Repair. I will definitely request him in the future.

Blake was extremely nice, punctual and kept me
Informed about everything he was doing and what was needed to be done. Very professional and personable. Overall great experience and would highly recommend!!

The technician was friendly, knowledgeable and answered our questions
I also like the fact that they send a picture of the technician so we know who to expect as well as pictures of the job they did in your furnace
Very accommodating and friendly when making an appointment