Water Damage Restoration reviews in East Amherst, New York

The team came onsite and did all the right things-- totally professional and great communication of each and every phase of the process

Prompt and very knowledgeable. Handled the job efficiently and promptly and left the project look like nothing happened. Would highly recommend

Servpro came highly recommended by my insurance agent after we had a water damage in our basement. They did an awesome job and i would recommend them to all friends and family.

Thank goodness my insurance agent asked me if I wanted to get a call from a cleaning company when I called in to report 3 inches of water in my basement. And after having those 3 inches of water sitting for 36 hours the last thing I wanted to do was think about the mess that was left behind. Crew leader David Cavada along with Matt Bracco and Jeff Thomas did an excellent of cleaning up my basement. They impressed me with their teamwork and professionalism. David kept me informed of what they were doing and fully explained what could be clean and why. Though I HOPE to never go through this again, I do appreciate that there is a company like ServPro with excellent employees to help when needed. From the initial call with Geoff Mclear, the cleaning crew, to the crew that came to check the dryness of the walls - thank you for making what was a stressful situation a bit easier for me.
I would highly recommend!

I recently had a flood in my home. I called my insurance company who recommended that I Call Servpro of Amherst and Clarence. The office staff was effircient, knowledgeable and friendly. They took my info and scheduled me for the next day. The crews arrived and provided me information on the step by step process. The cleanup was well done and definitely couldnt complain how wonderful znd efficient the crew was. I would hightly recommend them if you are in need of services.

Servpro has serviced my home over many years. The relationship started with carpet cleaning years ago but evolved into emergency cleanup with excellent service and professional staff always ready to work on my issue. I have been so impressed with their residential services I recommended my employer use them for commercial projects.

I highly recommend you consider using Servpro for emergency cleanup services.

On December 1st of 2022, a storm knocked out my power and thus my sump pump, and my basement flooded. My insurance company said I could call whomever I wished but I wanted Servpro because they helped with a similar incident previously. They came out the next day and got right to work, saving even the lowest parts of wallboard, using microbial on everything, and drying everything out. Very impressive. Forward to now. Another insurance company wants me to prove what work was completed and show a receipt for that work, as well. Checking my records, I was unable to find either. I called Servpro, spoke to Tawnji, and explained what I needed. Within 10 minutes-TEN MINUTES-my email buzzed and I had everything I needed, down to the smallest detail. This company is wonderful and I highly recommend them

What a relief! Ryan and Justin did an amazing job cleaning up after a plumbing leak. Quick, professional, clean - everything you could ask for. Thank you!

Would highly recommend Servpro of Amherst-Clarence! They did an excellent job in removing flood water, hauling away affected items and cleaning/disinfecting all areas. Staff was courteous, professional and actually fun to work with. Office was very responsive and easy to work with A+ all around.

The workers were on time for the appointment. They were efficient and explained just how they would carry out their plans to abate the mold. They were professional in their duties and they cleaned up completely. Both were very pleasant in their dealings with me. Five stars for sure!!

I didn't find the water in my basement until late on a Friday afternoon. One call and the process was started: Assessment was done that evening by Sal and work began on Saturday morning. Nick kept me updated throughout the process, which was appreciated. Overall VERY HAPPY!

The Servpro team did a great job with our basement water challenges. They were prompt, professional, organized and respectful. The team of 2 was so good that we have asked for them to continue working with us over the next several days as the "dry out" process is completed. We highly recommend Servpro.

Serve Pro was excellent in helping us with a flooded basement after our hot water tank blew. Every single person who we worked with was professional, timely, informed & kind. Each tech and office person made a stressful mess of a situation workable & solvable. And everyone was genuinely nice. Exactly what we needed plus what the world needs now. Highly recommend!

My husband and I recently purchased a home in Amherst. Soon after moving in we discovered like anything else, it took some getting used too. At one point we had a bit of a mishap with some water, or shall I say lots and lots of water.
We were concerned and needed to find out if we did any real damage. So rather than just guessing, we did extensive research, and hired SERVPRO to assess the problem(s). They sent the most knowledgeable, professional and generally great guy, Salvatore Mayes.
Mind you we'd have to take them/him at their word and act accordingly. If there were any problems we'd leave it them to make the necessary corrections.
Salvatore did much investigation with his knowledge, experience and moisture meter. Then with a smile, told us, we had nothing to be concerned about. SERVPRO is a phenomenal company, and their Technician Salvatore is second to none. We were extremely lucky in many ways.