Ken's Plumbing & Heating

Ken’s plumbing fix line down stairs upstairs.very nice guys fix leak first time they work great diffenly recommend rating.clean up after job was done 10 Barry blum. Jean office very nice to deal with

Ken is a "hands on" owner and always very concerned about whatever the problem is. We never have to wait long before he sends someone over to take care of our needs. A very professional outfit that we never hesitate to call. Highly recommended!!

They were nice and swapped out a broken faucet. They were at my home for about an hour. Cost $640 and that was haggled down from $700 because they inaccurately quoted me before the work. When I asked why the installation was so high, over $300, they said otherwise they would not make any money. There was no breakdown of where this price came from it seemed to just come out of thin air. Clearly a case of a successful business now charging a ridiculous price because their heads are stuck up their ass. I think it is more that they want to make as much money as possible. Found the same faucet for much less elsewhere. I bet they mark up their cost 300% as they stock their truck with the most popular model. They gave me a sales pitch about an extended warranty for three years but the invoice I received, which by the way did not have any description of the work they did or the faucet I purchased nor did it include my name or address - only the price tag, says all work is guaranteed for one year. I called to ask about it and they said oh that was the old policy now three years is the new policy. Well if you are going to use that as a sales pitch, can you at least spend a dime to update your invoice to back it up? No matter what the policy is it should not be inaccurately in writing and for that price, I should have a decent invoice of what I purchased. I am a stupid housewife who went with the first company I called because they were local and came early but I should've have had some patience, done my homework and shopped for a faucet that I actually like because the one I purchased from Kens is nothing special at all. Especially for the price I paid I could've gotten something really nice that I love and I could've found a plumber who would charge a fair price for installation. Also when my husband heard the price tag, his jaw dropped on the floor. Just saying. If I had it to do over I surely would.