HVAC reviews in East Rochester, New York

The workers were great and exceeded my expectations.

I would not under any circumstances consider hiring Cole at CP Home Services to install or repair a heating system of any kind. I regret the decision to do so enormously. I have had several actual HVAC professionals look at my installation now and shake their heads at what a huge waste of money it was and express sympathy about how I got taken. There were several installation errors that had to be addressed by others, and now I have ongoing issues with a brand new Navien boiler. Coincidence?... I think not. The whole job will need to be redone. It’s a nightmare, honestly. In one particular zone, CP installed radiant heat that does not work at all. Apparently Cole used the wrong sized pex (too small, 3/8th, cheapest?) and did not even bother installing the heat transfer plates necessary to conduct heat to the floor. Also, he pierced the pex tubing with staples occasionally causing small leaks, which worsened in time and under pressure, becoming evident only after he was long gone.Cole has failed to return calls or address any of these issues or stand by his work in any way. I hate to say or admit it but I feel totally taken advantage of as a woman and let down by Cole and the former friend, a plumber, who recommended him, perhaps for commission or referrals? I don’t know why anyone would recommend this company otherwise. Stear clear and go with a reputable HVAC company even if it costs you more upfront. Don’t be taken in by lowball estimates that go up later, a common scam. It ends up costing you piece of mind and a small fortune in the end. I say this as I sit here with no heat, again, in 27 degree temperatures with snow on the ground. Not even an acknowledgement of a fruitless call and text to Cole at the so-called CP Home Services, of course.

Cole can legit fix or install anything! He most recently installed my central air and did some repairs to my furnace. He is friendly, fair and hardworking. You will not be disappointed - I call/text him all the time for help at my house! I highly recommend him.

Cole and his team have done multiple jobs on our home including putting a/c in when we first moved to New York and fixing burst pipes as well. I recommend CP Home Services to everyone I know. They do great work and fair prices. I would give 6 stars if I could. I’ll definitely be using them again for whatever our home needs.

Exceptional service techs ate always knowledgeable

Parked in Wegmans parking lot. Was just cursed out for no reason by one of the company's drivers for just being parked next to him.

I have been using the Van Ernst exclusively for my restaurant refrigeration equipment for years. They employ first rate technicians and fantastic customer service.