Swimming Pool Contractor reviews in East Rochester, New York

We bought a house three years ago with a fairly new liner by North Eastern Pool & Spa. The liner is already failing and is only 5-6 years old. Not an install problem but a manufacture problem. Warranties are not transferable, not happy about that but not North Eastern Pool & Spa's fault. Went in to talk with them about getting a new liner because they already have the measurement and should be able to do it easy. I was instructed to call Vice President Gene Habeck after an email and two calls I finally got a call back 4 days later. He told me he did not want my business, that they did not want to sell me a liner since I already had a problem with one from them. I have never heard of a business turning down more business. Stay away from North Eastern Pool & Spa.....ask around when working with them you will always have issues.

10 year customer and regret all 10. We have spent thousands chasing the same leak and still no resolve. The may have in fact made it worst with their insistence to re-open the pool in the fall to try and fix the leak. They may very well have had water get back in the lines and they admit they never did blow the lines out again before closing the pool again. Made reference and tried to blame the company that has opened and closed my pool for 10+ years saying they may have forgoten to blow the lines out when they closed it. My wife and I watched them close the pool and they have never forgotten to blow the lines out. The guys from Northeastern that re-opened and serviced the pool for the leak in the fall said they did forget to blow the lines so who is at fault. That cost us $3,000 and problem still exists. VP of service or whatever he is the VP of has no business talking to customers and when we asked to speak to the owner he said the owner/President (Locally owned) is never around and we can't talk to him. Some family business. Talked to us like we were garbage rather than customers who have dropped a lot of money over the years on them. So, 10 years and $10K and they say they can't fix it and don't want to be bothered by us anymore. It's not like we are thrilled dealing with them as well. Said it's the pools fault, the company that closes our pool etc, Never them. Complained to us that they have been working on same problem for years. Funny how they never had a problem collecting the money for the past 10 years. You would think if they are reputable they would have said they don't want to work on our pool the very first time they came for the first problem 10 years ago. No, they milked us for 10 years and when we finally said enough and called them out, they said they are done and again, the VP couldn't have been anymore an @#$. Will report them to better business bureau and may contemplate a lawyer to recoup the $3K we spent last fall fixing absolutely nothing. They do not know what they are doing.

North Eastern Pool & Spa came to my neighborhood to open my neighbor’s pool for the season. My neighbor lives a little bit uphill from my home. As part of their process to open the pool for the season, North Eastern Pool & Spa drained a large amount of water from the pool. Instead of draining the water into the public drains along the street, North Eastern Pool & Spa drained the water into my neighbor’s backyard. Of course the water flowed downhill and flooded my backyard. North Eastern Pool & Spa conducted themselves in an inconsiderate and inappropriate manner causing problems for me.

Have had a great experience buying replacement parts from this company. Their spa serviceman, Tony, was also very helpful and professional with repairs at our home. Highly recommend.

I moved to Rochester 2 years ago and was so happy to find North Eastern Pool & Spa. The pool of the house I was moving into was in terrible shape. They helped me get it clean and ready to go! Very quick and responsive service. Love the free water tests to make sure I am good to swim! A+++++++

We had our above ground pool liner start leaking and called North Eastern to see if they could help us with a new liner and they did. The liner was installed properly and looks great! It was a pleasure working with North Eastern and would recommend them to my friends and family.

I love this company. We worked with North Eastern last year on a pool project that was fairly complicated and involved a few different phases/contractors. They were easy to coordinate with and did a fantastic job. At the very end of our project they ran into an issue with a supplier that had the potential to cause a delay in our project. They, as a company, pulled off a complete turnaround that is too long of a story to include here but was one of the greatest examples of customer service I have ever seen. From our initial point of contact (Mike Gorsky) to the entire North Eastern team everyone was clearly invested and the end result was a really incredible pool. I'm completely impressed with this company and would absolutely recommend them.

Friendly and helpful staff who are knowledgeable about pools and their maintenance. Good for everything from installation of pools and hot tubs to supplies and chemicals. Can typically find chemicals cheaper elsewhere, especially online, but it's sometimes convenient to get from them as they have a good supply in stock. Building is not difficult to get to, if somewhat out of the way.

The shop is clean, well stocked and the people who work there are sincere and very helpful. The service department however is entirely the opposite. The did a terrible job of closing and opening the pool. In addition, they did not even notice that the skimmer line was malfunctioning when opening the pool. After multiple calls, they sent someone to evaluate it and charged me 2 hours labor to tell me that there is a crack somewhere in the skimmer and they do not know how to locate it! Multiple phone calls later, my husband got to speak with the owner Paul - who just gave excuses and then promised to come and evaluate the problem himself. Four weeks later, we are still waiting. TERRIBLE SERVICE and no respect for their customers. STAY AWAY FROM THEIR SERVICE DEPARTMENT. We have stopped shopping there as well.

They do a great job, and seem like they have fun working here. I am at North Eastern 3-4 times per summer, and they always have what I need at a fair market price. Corrado rebuilt my above ground pool pump like a champ, and it's good for a couple more years again. Thanks!

We have been customers of North Eastern for 14 years. Always great service and support. They installed our pool and we’ve loved it and them since. They make it so easy to maintain it we couldn’t ask for more.

Recently purchased a spa from Northeastern Pool and Spa. The whole buying experience was such a pleasure. Steve gave us all the facts but then let us make up our own minds with absolutely no pressure. The delivery men were knowledgeable and professional. This is the second spa we have purchased there (left the old one at our old house and it is still going strong 15 years later). We would highly recommend doing business with Northeastern.

The staff who tests the water and explains what chemicals you need to keep your pool clean have NEVER let me down! We also use them to close our pool each fall. They were the ones who originally installed our pool (still beautiful 12 years later), repaired our heater when it broke (found us used parts to give us the most bang for our buck), and replaced our liner last year. Our pool is gorgeous and have given us much enjoyment over the years.

Good. Have a great selection of chemicals and they can fix anything/everything. The only reason I didnt give 5 stars is because their techs that opened our pool took off without letting me know they were done and leaving. I was home, I had talked to them and had a few questions because this was our first year in our new house with this pool. They taped my invoice to the garage and left.. which said there were several leaks and issues with the opening. That is something I would have liked to be shown/ explained.

Had a great experience with repairing an in-ground pool pump. It was far more affordable for the part and repair here combined than it would have been just buying the part online and doing it myself. Very happy with the help and service, as well as the friendly staff.

I can't say enough about these guys. I have bought a hot tub, a new pool liner, had them open and close my pool, multiple services - and they are always awesome to work with. They are responsive, on-time, knowledgeable, friendly, and just generally great to work with. I highly recommend anyone that is looking for pool service from something as simple as water testing, up to full service, go to these guys.

We hired North Eastern Pools and Spas to do a liner replacement for our inground pool. We went with them because they were a family owned business with years in the industry. We were told we needed to put down a deposit to ensure our job to be done in Spring of 2021, so in fall of 2020 we paid for half of the job, and were told we would pay the remainder upon completion in Spring.
At the time when the liner was put in it was raining heavily , but we were told that this would not be an issue. It took several days as the install began on a Friday, and the pool had to fill slowly in stages with fans running in order to keep the liner in place. The installer came out to finish installation on Monday, and the liner was sagging and wrinkled off the pool walls, The installer assured me that once the pool was full the wrinkles and sagging would be gone. We accepted this as the liner looked much better once we did have the pool filled. In the fall we closed our pool and once again the liner wrinkled and sagged. We immediately called and the service representative told us that she had notated the account , and that they would address it first thing in opening season in Spring. I called North Eastern pools in mid April of this year ,2022 to inquire about addressing the issue once we opened the pool. When I called , the service representative I spoke to was dismissive and unapologetic as she proceeded to tell me that they would come out sometime in June or possibly even July, weather permitting to assess the pool liner. I asked why I would have to wait as this was a job I had paid for which was under warranty. She told me that after they did “ pool reopenings”, they would come out after they addressed the 15 other people in line ahead of me. She proceeded to talk over me to the point I actually thought she couldn’t hear me , and that our connection was bad. She told me flatly ,” no I can hear you” . I told her it was unacceptable that I’d have to wait as this was a job already paid for that should have been completed correctly in Spring of 2021. I asked to speak to a supervisor and was told much of the same , and this woman laughed and insinuated that I was lying when I told her I was assured in the fall it would be addressed first thing in spring. My husband removed the pool cover and we saw that the liner looked even worse than it had in the fall. My husband called and spoke to Gene ( the owner) who told my husband he, “ would not send anyone out to look at our pool without a credit card on file” . My husband told him this was a warrantied product/ service and that it wasn’t done correctly the first time , and that he would not pay additional money . My husband and I didn’t feel that we were comfortable with using North Eastern Pools not only after failing to do the job correctly, but also in light of how we were treated by the owner and service team. I’m thoroughly disappointed in their workmanship and their disregard bordering on contempt for their customers. Install errors can happen, but not standing behind their work, and the lack of regard for a customer who has paid for a job that wasn’t done well initially and then telling that customer they’d have to wait till June/July for any service appointment is completely
unacceptable. The fact that pool openings were to be addressed first , (I’m guessing because this was money to be made versus monies already paid), is beyond wrong and prioritizing customers over a job that was supposed to be done right the first time is egregious. Our options were to not have a pool to use until June or July, or to go with someone else and lose the money spent on the initial Install by paying someone else to fix their mistake. We chose the latter. Do not make the same mistake, do not go with Northeastern pools and spas. They do not respect their customers time or money, and they do not stand by their work

This company and their personal are probably the finest around. Everyone chips in to make sure you are completely satisfied without having to wait forever to get what you need. The staff is extremely knowledgeable and can answer your questions without hesitation-and if by chance they can't there is someone there that can help. In this Covid time with all the changes we all had to make-they made it as easy as possible to conduct business. I am considered a "high risk" person with this pandemic; and I must say I never felt uneasy going to pick up my orders! They have a handle on this whole issue. I have recommended them quite a few times- and it seems to be the general comment that they are wonderful to deal with. Thanks Northeastern!

I had a leak in my pool. The service department was fantastic and guiding me what to do to help troubleshoot it prior to them coming out to find the leak. They were able to find the leak and Repaired on the spot. The gentleman that took care of my leak were fantastic. The overall experience for North Eastern Pool was fantastic.

This company has been awesome to deal with. We decided to get an in ground pool and I decided to ask 2 friends and both had gotten their pool from Northeastern and were extremely happy. So I contacted a gentleman name Steve from Northeastern and he came out the very next day to check the site and made a recommendation on where to put the pool. This was Nov 2018 and I wanted the pool installed and completed by June 1st 2019. Around 1st of March 2019 John came out and measured the space, by March 18th the pool was installed and the crew was absolutely the best. All were extremely friendly and courteous. Within 3 days after that another person came with the liner and installed that, again extremely friendly.
The electrician showed up few days later and powered everything up.
I was advised to stop at their shop with a water sample and someone would go over everything I needed to know. A very knowledgeable gentleman helped answer all my questions.
So far only thing left is the concrete to be poured and we should be ready for the summer season.

One important note: My main contacts were Steve and Debbie, both were incredibly helpful and their response time was excellent anytime I had a question.
I also felt like I got a great price based on some research I had done. More importantly was their professionalism as this is a big investment and one expects to deal with a great organization.
I would highly recommend Northeastern Pool to anyone looking to get one.
Thank you again Northeastern team.

Oz Engin

We purchased our hot tub/ spa from Craig. He was very professional, listened to our wants and needs . From purchase to delivery everything was seemless. We will continue to use North Eastern for further purchases