Constraction reviews in Fairport, New York

I visited a couple of other stores for a shower part- one small business and one large box store. I needed a specific item for the shower door and everyone at McKenna's took the time to determine my specific needs. I was so grateful for their knowledge and expertise. I will definitely add McKenna's to my list of "GO TO" stores for customer satisfaction. Thanks team.

Dan at McKenna's was extremely helpful and knowledgeable with all of my questions. I wanted to purchase a rain shower head and we discussed the different ways that it could be installed and the different shower head options available. I mentioned that I was interested in the type of installation that could be performed on the inside of the shower instead of behind the wall (to simplify installation) and he helped to research this type of unit and ordered it in for me. It was very refreshing to be able to talk with an experienced person when purchasing home improvement supplies as compared to the big box stores! I will definitely be returning here for future home improvements and/or repairs!!

I was searching for a replacement seal for my Mom’s glass shower door and Mckenna’s had the exact part I was looking for. The other issue was I didn’t have my tools to cut and notch the part and Dan generously made the precise cuts for me. Mom and I are very pleased with the above and beyond service.

Recommendation for McKenna's is Way Over Rated! We've just wasted an entire month waiting for a response back from McKenna's to redesign and renovate a bathroom; a cash job that we expected would run about 30K. They spin their wheels after several weeks... no call backs... no follow-up... just to tell me they didn't want to do the job. Some BS about not wanting to do a job in the city of Rochester because of issues with permitting. Very poor customer service from designer Kimberly Martin and a horrible reflection on McKenna's as a whole. They should have notified us much earlier to at least give us time to find another contractor. With a good faith communications, I would have considered purchasing materials from their shop. I'll never spend another dime at McKenna's.

I just had a wonderful experience at McKenna’s in Fairport. Nearly a decade ago I purchased a faucet from them. It’s worked beautifully, but the aerator needed replacement. I walked into the store and within 5 minutes, Dan McKenna found the part and gave to me for no charge. I was so delighted!!
Gwenn

We worked with Jim at McKenna's to design our new kitchen. We have a small space, but he was able to work with us to make sure we got everything we wanted and more all for an affordable price. The cabinets are high quality and the team at McKenna's is second to none. They've answered our numerous questions and have gone above and beyond what we expect. The entire process was so easy, we highly recommend them!

I went to McKenna’s in search of brushed brass/gold shower heads after being disappointed in the selection/service at Home Depot/Lowes. Everyone was so nice-from speaking with someone on the phone regarding general service/hours to being helped personally by the knowledgeable staff who truly went above and beyond. They carry beautiful vanities, plumbing fixtures, tile—everything you can think of for a bathroom (or kitchen!) and much higher quality than the chains. Visiting a local business like McKennas was a fantastic decision and I will definitely be back! I would happily recommend them.

Good morning, Thank you for all that was involved in ordering, scheduling and installing our new toilet. It is a pleasure to work with your company. Every step along the way we worked with polite, considerate people. Jim and Bradley are an asset to your company. They were skilled, knew what they were doing and did it efficiently. They worked well together. They were polite, and very personable. Great representatives of your company. We would gladly recommend McKenna's anytime. Give Ben a scratch for us.

McKenna’s kitchen & Bath was an exceptional experience. Guys in the showroom were great answering all my questions. From design to install and seamless process. I highly recommend McKenna’s kitchen & bath for your next project!

I was looking for a new quartz vanity top and Kim was instrumental in helping me find the right one out of the many great options in the showroom. Her assistance was invaluable to me in the entire process. I was able to check out the quartz piece at Solid Surfaces too before it was cut. The install was within a few weeks followed by the faucet installation the next day by Jim who was very pleasant and did great quality work. He was able to get assistance from Bill to adjust the mirror above the vanity so the faucet could be installed properly. Bill was very pleasant and did great quality work also. I am very pleased with my new vanity top and faucet and will definitely recommend McKenna’s to everyone !

I would highly recommend McKenna’s Kitchen and Bath. Jim and Mike installed 2 Kohler toilets for us today. They were professional, knowledgeable, efficient and friendly. A job well done!!

McKenna's saved the day. As a handyman, I was painting for a client and a light lenses fell and broke. The customer stated the fixture was very expensive. I was thinking I won't make any money on this job if I need to buy a whole new one. Found out she purchased the light from McKenna's about 3 years earlier. By chance, I stopped in and showed them the broken lenses. Next thing I knew Dan found the exact lenses and GAVE IT TO ME - no charge. They saved the day and made myself and client very happy. This is why you support local businesses and don't shop at a big Box store. Great family business.

McKenna's provides excellent customer service after the sale. 20+ years after installing my shower doors, they came up with the parts to replace the wheels which had worn out even though the manufacturer of the shower doors has been out of business. I would recommend McKenna for all your kitchen and bath needs.

We have been going to McKenna's Kitchen and Bath for years. We have had bathrooms remodeled to a Kitchen remodel to just needing a toilet, faucet or showerhead replaced. Everyone is so accommodating and knowledgeable. They go above and beyond to make your experience a great one. Their customer service is top notch, and they are always willing to answer questions or make recommendations. We would strongly recommend McKenna's for your next home project; you won't be disappointed.

These guys are the best! I went in with no clue, and they designed everything for me, installed everything, amazing customer service! Would recommend highly

My normal contractor was unavailable for a couple days, he gave me Scott's number at McKenna, i called next morning at 8, he had an opening and got my water heater replaced that morning. Absolutely awesome!! Great company and very nice workers that did the job!