Small Appliance reviews in Freeport, New York

Total rip off.

They are the worst they dont know what they are doing horrible service.

The most unprofessional company ever!!! Don't use them!!! Rude, horrible customer service, shady people ever the workers and the phone handling the phone. Just all around bad bad bad!!!

Horrible customer service. This company does not deserve your money. They do not know how to talk to people and are not respectful of your time.

They are charging way too much. taking advantage on people.

I really appreciate the fast response, fair market pricing and honest estimates of repairs. Special thanks to Lisa for always answering the phone and helping us in such a timely manner

They came twice to fix a grinding noise in ice maker total time 4 hours repair man said couldn't find anything wrong keep icemaker off I called the manager explain why you charge and can not repair all he did was give me slick answers personally I would never recommend them and I'm thinking about taking them into small claims court I should've called GE in the first place wasn't that much difference for initial service call I was ripped off !

THIS IS THE ABSOLUTE WORST COMPANY EVER!! THEY DO NOT DESERVE TO BE IN BUSINESS WITH THE WAY THEY TREAT PEOPLE, ABSOLUTELY DISGUSTING!

NOT ONLY THE STAFF, BUT ALSO THE OWNER ERIC WERE EXTREMELY RUDE, SCREAMING OVER THE PHONE ABOUT HOW BUSY HE IS AND HOW HE DOESN'T CARE IF YOU CHOOSE TO USE HIS SERVICES. ZERO CUSTOMER SERVICE SKILLS! DO NOT USE THIS COMPANY, THEY HAVE ZERO CARE FOR THE CUSTOMER AND HAVE ZERO INTENTIONS TO HELPING YOU.

Pretty messed up people scamed my 73 year old mother out of $315 right before christmas. Shes on social security. They charged that amount for a stove sensor. I looked it up and it cost $12.
I hope they sleep well at night.

I could not be happier with this company. Lisa in customer service is a jem. The men who come to the house are nothing but professional and obviously good at what they do. I've used them on 3 seperate occasions and each time they were great. Would not hesitate to use again!

HORRIBLE!!!!!! Absolutely one of the worst experiences with a service repair company I have ever encountered.. After six (6) visits within a two week period to fix a malfunctioning relay, it is still not fixed and after their last visit our A/C now is not working. We are worse off that we were before they came out. Waited all day for them to come back for yet a seventh (7th) visit and repair what they broke only to learn that the tech went home early and were not coming and would be out tomorrow.. Well, just received a call from who I presume is the owner who informed me to call someone else... That's how they do business... Do yourselves a favor and save yourself time and money and don't call Action Repair, CALL SOMEONE ELSE..........

Call about a refrigeration issue. Came looked said he would come back. Called 2 times after visit was told he was at another job. Told it would be another 1.5 before he came back. They did not know if he would be able to fix the issue when he would come back. This is poor service..If they are that busy they need more employees.

buyer beware. This is the worst repair shop on Long Island. Don't use them. They are only surviving because of American Home Shield, which is another horrible company. They have come to my house twice and both times have not fixed the issue and instead i had to schedule someone else to fix the mess created by Action.

On top of it, they are not responsive and rude.

They should be banned from doing business on Long Island.

Place is a joke. I called them because my In- Wall A/C fan wasn't turning on when I started the A/C. So they send a technician who basically looks at it and then calls his manager. They tell my wife "you need a new fan motor, and its not worth it for us to fix" but we replace the A/C for $1450. Screw you, gave them their 92$ service fee, and after 10 minutes they left. So I decided to take a crack at it, having mechanical experience. I turned the unit on and hand spun the fan wheel, WALLLAAA, the fan came right on and is now working. Took me 3 minutes to do this and I know nothing about HVAC. Dont use this company, they have no ethics, lazy and they dont care about customers. I have a One year old at home, and they couldnt even give me 30 minutes to try and get it going. SAD

Action Repair Services is a complete dishonest business and I would recommend to stay away from them.
Our refrigerator wasn't cooling well and the owner came to our home. He claimed to be an expert of all home appliances and that he could fix anything and everything.
The moment he put his hands in our refrigerator he killed it. He collected the money and ran off.
When we tried to have him come back to fix the refrigerator, he scheduled an appointment, but never showed up.
He is a real SCAM. There are plenty of other contractors in the area, stay away from this guy!!

This is the second time I got this company
to repair an appliance. Today I had Charles come to my house to repair my dish washer.
He came in and in less than a half hour he fixed the problem. This gentleman can fix anything. If another appliance needs fixing I definitely would call this company and ask for Charles. They are all pleasant on the telephone and call you before the service man is arriving. Thank you all.

Adrienne
Gloria was my service agent and I am happy to report good service has returned. She was thorough, and sensitive to my issues of not wanting to spend more than necessary at this time since I just received news one of my pets has a terminal illness. Thank you Gloria for pointing out the important issues that needed addressing, the remainder can wait until the next visit.
Yes I will return.

This company is horrible. A part was suppose to be in Friday and they were suppose to be installing it yet I had to have my landlord call them about this and they informed him late Thursday the part isn't in and that they would not be coming Friday after I was guaranteed that they would be coming Friday. I received a message Saturday afternoon they would be coming Monday. I called back and a man returned my call and said the office is closed so I have to call Monday to confirm but they do not schedule times. I called Monday to find out what time they would coming. Brenda said she would call me back after she found out. She never called back an hour later I called and they informed me they would not be coming because the persons our sick. So they didn't know this when I called? Apparently they only have 1 person that can fix an oven. Great so 2 days of rearranging schedules and still no fixed oven. Also they do not give a time block for when they will be here. It could be any time during the day they informed me. Brenda states she's the office manage yet told me all she's going it's repeating as she's told and hangs up on you when you ask questions. She also stated she's sorry and what would I like her to do. I informed her I would like someone here to fix my oven as stated. She told me it's not possible and they will come on the day I said I was free and hung up the phone. I'm sure that's not the way to do business.

What a scam. Called them because a knob on our stove broke and they said over the phone it'll cost about $100 to fix. Even sent them a picture of the problem and they agreed, about $100. They said it'll cost $85 to come to our house and that $85 would be applied toward fixing it if we chose to work with them. Told them to come fix it, the second the guy walked into my house he told me it'll cost $600 to fix with the original part, $400 to fix with an unoriginal part that would still work. No other options. Told them they lied to us over the phone and they should leave. He said ok no problem give me $85. He was in my house for less than 5 minutes. Already knew exactly what the problem was and lied to me over the phone just so he can get his $85. NEVER AGAIN.

1) commercial restaurant customer: potential for lifelong business relationship.. Eric is still nasty and rude.. can’t imagine if this jabroni stepped foot in my home

2) $150 service charge for “expert diagnosis”.. additional $500 for a $150 thermostat (CONSUMER COST) and 1 hour of labor. We gotta pay for this “expert” Eric’s time. He will yell at you every step of the way claiming he’s an “expert”

3) Ok, you’re wondering.. this is all fine and well.. as long as the appliance is fixed and working? Nope.. 2 months later.. almost burned half of my face off when I tried turning the thermostat on and a massive flame came directly to my eyes.

4) No problem.. because ERIC guaranteed his service! For 1 year! NOPE!! Not included in warranty!! And it’ll cost an extra $250 to have Eric come check it out!! All the while, he is yelling and belittling you during the entire process. No thank you Eric! I’ll just buy a new oven.. for $1200…. Considering you will continue to yell and take advantage of me!

5) If Eric wants to argue that the second occurrence is not his fault and is a different problem with the oven.. then Eric had the chance to collect $150 and provide “expert advice”.. and tell me to just throw out the oven and get a new one.. because honestly, he’ll likely end up back fixing it in the future.. considering you have 40 years!!! Of seeing ovens.. and understanding potential problems that can occur!!

6) My 30 minutes I have spent in my life speaking with Eric has led me to, rightfully so.. or not.. feel as though he is undeserving of basic human compassion. I am 26 years old.. and a man triple my age spoke to me as though I was less than a mosquito biting on your arm. He mentioned “I’m not a TALKER! I’m a ‘MECHANIC!’” After I said, yes but you’re human and I am too.. he was left speechless and stumbling for words and proceeded to blame me as if I did something to him other than call his company and ask for a simple repair service. If he hasn’t learned by now how to speak to HUMANS.. it’s highly unlikely that he will not..

7) I would not even recommend my enemy to call Eric for a service, as I feel I would achieve endless bad karma for doing such an evil act to somebody for even thinking to put him in contact with such a poor specimen of a human.

Eric.. I hope you sleep at night (without downing 10 beers and yelling at your family, because you sound like that kind of guy)

As for my fellow human beings.. go with your GUT.. you read the reviews.. call anyone else! Literally throw a dart at the wall.. it’ll be better than this experience. I can’t believe I didn’t realize my guy who does pizza ovens also does ranges/ovens.. because I wouldn’t be feeling like this right now.

The man makes you want to throw up at how bad humanity has gotten.

The end.

I called Action Repair service Inc of Freeport, NY for an issue A/C issue, two very questionable individuals where dispatched that immediately refuse to address the actual issue of no air coming out of one vent, but instead insisted that I purchase 3.5 Lbs. of freon gas from them at $135 per pound. They were extremely rude and aggressive, and they threatened they would not do any other work if I did not spend $405 in freon gas. I refused that service, upon leaving and in a spiteful act, one of their workers drained the freon gas out of my central unit while the other watched. I complained about that act and them not wearing masks as mandated, they were verbally abusive they called me derogatory names, some of them racial and offensive to members of the gay community. One of the individuals tried to physically attack me, I had to call Nassau County Police, which intercepted their van as they were leaving. It turns out that the individuals Action Repair Service Inc sent to my house had a warrant for his arrest. Nassau Police immediately handcuffed him and took him into custody.
I called their office, the receptionist (a woman) was extremely rude and unapologetic about sending extortionists to my house, I tried speaking to the owner an individual by the name of Eric Sher to get a refund for services not rendered and restitution for the criminal act of draining the freon out of my A/C unit. He just as rude and abusive as his employees, he told me not to call him and call the office. Action Repair Service Inc. should not be in business there is a tremendous amount of similar negative conduct and they have been allowed and licensed to rip off and take advantage of people in total impunity.