Appliance Repair reviews in Jamaica, New York

Poor customer service! I don’t need to speak more of it. Previous company I used was great but unfortunately got absorbed by this company. As you can see from their ratings you can see if that this isn’t a company you should utilize. I do not recommend at all!!

I called for dish washer repair for leaking water they charged me $100 to come out. I declined their service because it was almost $500. When the repair man left I tried using the machine a few days later and wouldn’t come on so tried calling the company back for over a month no answer. I had call another office to have the office that serviced me return my call. The gentleman was rude yelled at me saying I was a liar and have the nerve to say I could another $100 for them to come back out.

I got fooled by that one review that is on here. This Business is no near a 5 star service. I had an horrible experience with this establishment. I should’ve known better because my first contact want very bad. I called an a bitter unprofessional lady by the name of Cheryl who picked up. She had me on speaker and was talking to me from a distance. She didn’t greet me and was very rude and was rushing me off the phone. I set an appointment and since she had me on speaker and was talking from a distance she took the wrong cell phone number down for me so the day of the appointment the technician Didn’t show up on the window of time promised I have to call back and reschedule finally the technician came at 7:30 at night my whole day was wasted. Technician gave me the estimate price to repair my washer I finally got a approval for my landlord and I want to proceed to fix my washer with this establishment which was a very bad idea. Cheryl told me once the payment goes through she will give me a call and set an appointment which she never did I called back and got her assistant the assistant told me that she will call me back and I waited for an hour but I didn’t get a call back I called back and the reception was very rude and disgusting I demanded to speak to somebody higher than her and she was very rude and hang up the phone on me. Finally 2 hours later Cheryl called me and had a very nasty tone again. I try to get past all of the nonsense and try to set an appointment but Cheryl did not know when the parts for my washer were coming in she did not want to cooperate with me In getting my washer fixed. I called different locations and I kept running into a dead end I asked for the owners number and a guy by the name of Jim told me the owner is not around he’s gone for three months which I thought was very unprofessional and unacceptable. cheryl finally gave me my full refund and I wasted $85 and almost 3 weeks in time which is not fair please do not do any business with this company.

I had called for service on my washer they sent someone “seem junk” he told me to help him get the machine out I told him I couldn’t do it and told me his going to get someone from his car to help him he NEVER came back in. Months later I called for service spoke with the manager was informed they will not service my address again due to unpaid balance. How/why should I pay? What I’m I paying for? The repair man never discuss money with me. I called the office 10x finally someone answered and told me the manager said I shouldn’t call the office again.

For future customer DON’T call Speedy appliances because they are scammers and very unprofessional specially the Manager. In my opinion 000000000 STAR🤮🤮🤮🤮🤮

This company is the worst I’ve dealt with as far as communicating with the service providers. The service men are rude to the point of being annoying and unprofessional! I will NEVER call them for ANY SERVICE TO BE DONE at my house! I don’t want them in my house! They price gouge and the work is shotty as the part that was replaced not even a year ago, has broken down in my oven again! I’m under warranty and STILL don’t want them back to fix the broken parts again.
Truly unacceptable and unprofessional behavior for the company to exhibit!

If I can rate less than 1. I would. I am a landlord that called them for service. They had the first available appointment out of the providers I called, so I used them. I specifically told the person who set the appointment I need a 30 to 40 min leeway as my tenants aren't good with English and I would need to drive from work to the property. The company also required the consultation to be paid in cash so I needed to be there. I get a call at 2:58 told me the tech is 30 to 40 minute out. Then I get a call at 3:28 asking where I was. I had told her that I have to drive down and it about the time that the tech going to take. She's like thats why we have a window of time. And I responded I can't control traffic and started driving immediately after she called. And she responds back with "well this is for the convenience of the tech, nothing you would understand." What an incredibly unprofessional response. By the way I arrived 3:35. Right under 40 minute mark.

If you are ever in need of repairing an appliance and are considering this company, do yourself a favor and call someone else. You will get a fast response and the problem will be resolved, but they will also scam you. This is not about charging a lot for the service; this is about been dishonest plain and simple. If you go ahead and use their services, anyway, make sure that you get a clear credit card transaction receipt (they don’t provide it) and that the amount in the credit card receipt matches the service receipt. Do not make the mistake that I made trusting them.

Had them come out to look at an oven. Told the woman I spoke to what was wrong, model of the oven, etc. repairman came - said it was just a consult and I had to pay $125. He then told me what part I needed ($90 online). Asked for $175 for the same part plus another $475 for labor - but it’s a great deal because my $125 deposit was applied!

Avoid at all costs! There have to be more reputable companies out there.

The company culture here falls in line with the leadership in this organization 🤦🏽‍♀️ pretty arrogant. Apparently one of the owners came to assess my washer which was previously not diagnosed properly by another technician. He arrived an hour later than expected and proceeded to let me know that I should feel honored that he arrived to handle this because he typically doesn’t make house calls. I tried to explain that I wasn’t too thrilled that I had to make another appointment (after this second one) and he said, “let’s not go there”. He was completely dismissive and arrogant. He then said that his organization does not need my help (my customer feedback). After he left, I called the company and asked to speak with the owner and found out that the tech that showed up was one of the owners. When I asked the phone rep for a refund of my initial diagnoses fee, she told me that it was never charged and that I should do my homework before asking for a refund. It was at that moment that I realized (and said) that there was a cultural organizational issue (of terrible customer service) here which she interpreted as my taking a dig at her culture. I tried to explain that it was not what I meant. I happen to be diverse too! I even tried to apologize because it was definitely NOT what I meant…but this organizational culture seems to be steeped in drama and she wanted to be right about how wrong she was. She then hung up. I often work with organizations like this and I’ve never come across a company that drops the ball and then expects the customer to roll out the red carpet for them.

I believe this company is scamming customers.

I had Speedy Appliance Repair come to service my washing machine on July 22, 2024, 16 days ago. At first I was told one part needed replacement for $525. I paid 50% on the spot. Then I was told, no it was a different part needed to be ordered. I waited for 12 days for the part to be available and installed. The serviceman installed it on Friday. He said he ran the washing machine through a full cycle and all was working. I paid the 50% balance by check last Friday. I myself had back to back business calls that day so I did not go to the basement to verify what the serviceman had told me. Today, I first tried to use the washing machine. The power goes on but it does not work at all. I have called Speedy Appliance to report the problem. They have not told me when they can return to fix the issue, yet they have been paid in full. I recommend if you use them that you do not pay anything until you see your issue is fixed and clearly working!

I had the worst experience. They gave three different appointments and were a no show for each appointment. They lied and said they were “on the way”. It was frustrating and waste of time. I would never consider using them in the future.

Appliance Repair Springfield Gardens helped me out with my garbage disposer when it wouldn’t start. I asked if they could send someone to fix it on the same day, and they were able to send one of their repairmen to my home and fix it.

My brother broke the garbage disposer. We called Appliance Repair Springfield Gardens to see if we need to replace it. Luckily, the home appliance repair technician provided a quality service. After restarting the disposer, it was back to normal. I love working with this company. They made everything so simple for us.