Landscaping reviews in Lancaster, New York

Beautiful layout. Some items are a bit pricey. Person at the register seemed bothered to help find us an item, awkward. Customer service is a bit lacking but you can find just about anything you need here.

Always have a great experience at Adams. The boy who loaded my mulch (Marcus) was extremely courteous. Will be back back next season.

I would give 5 stars, but they were sold out of the Midnight Black Mulch, which was my main reason to go there. I still managed to spend over $100. I do love Adams, and they really are a 5 star Garden Center.

They pass along their Credit Card fees to the customer now. They added an additional $16 (3.99%) to my total. That's absolutely ridiculous. Most businesses absorb that cost. Not like they are hurting like most small businesses.

We've gotten our Christmas tree from Adams Nursery for the last two years and we absolutely love them! Our tree is still holding on (I'm writing this on January 7th) and I'm still thoroughly enjoying its magic.

Beautiful/huge plants and an abundance of them. I went Friday of memorial weekend and they said Saturday everything would be gone. Staff appear very happy and helpful. Wished I would have gotten more flats.

Not much staff and the staff that was there did mot know anything about the shrubs or trees. Very strange experience

The woman working in the green house was very helpful and knowledgable. This place charges the customer 3.99% of their total bill if you use a credit card OR debit card!! Are you serious?!! Who goes to a garden center to buy trees, stone, mulch or alot of plants and pays by cash? We won't be back, there are many wonderful nurseries in our area that truly welcome business and are happy to take a debit or credit card with no added expense. buh bye Adams!

Bought 8 Arborvitae bushes and after three months they were turning brown. Called Adams to get some info as to what might cause the problem.
Was told to take pics and send them to their experienced associates and they would contact me.
Still waiting. Poor customer relations.

Adams has always been one of my favorite nurseries for roses. You're not going to find just rows of Knock-Outs, which I consider a plus. And every season they seem to have some new annual I've never seen before. On average, I'd say they're a little on the pricier side, but definitely worth a look around.

Prices at this nursery have become outrageous. I spent $20 for one coneflower plant only because the picture showed a red flower with what looked like white stripes...a variety I had never seen before. It turned out to be a deceptive picture and what looked like to be white stripes was really the underside of the leaves showing. When I went to return the plant 3 days later...they wouldn't take it back because of covid??? When I told them I didn't have the virus...they said they didn't have a note from my doctor. IT'S A PLANT...HOSE IT OFF!!! if you're worried about the virus. They didn't care about their deceptive labeling.

I HIGHLY recommend that nobody waste their time going here for any of their garden needs. For starters I wasnt allowed to purchase the 2 hanging baskets I wanted because they were "too high" yet I had purchased the same exact kind a few weeks before so I let that go and found others. I go to purchase baskets I settled for and wasnt allowed to even pay with a Visa gift card because the "funds arent gaurenteed" what happens when you purchase a Visa gift card? You purchase it to put the money on it, no different that anybody walking in paying with a bank card or credit card. If theres no money... it doesnt work. After I was rudely talked down to by the cashier I told them they can keep everything I was about to purchase(over 100 in plants) and I'll go else where. This place is a HUGE rip off and JOKE!

Waaaaayyy too over priced a least at the Genesee St location! Esp for the quality of the flowers,& the disinterested teenage costumer service. This was my third time at this place since they've changed it around & Ugh! What a terrible experience! They want $39.99 for hanging baskets that I got later in the day @ Dashs for 2/$28! That's $14 a pc compared to $40 a pc! And I've got so many compliments on them from friends & family already! . No way. My husband's Co workers have complained of their high prices at well. And my Christmas tree was THE WORST I have ever had in all my 55 yrs! The needles were everywhere WHILE we were putting it up! I had to take it down early. $75 for that fiasco. Go elsewhere unless you have money to burn & don't mind the rude help.

I will never shop at Adam‘s again! The staff are extremely unfriendly, rude, and avoid helping customers who have questions. I have been a repeat customer for years and will never return after today.

Adams staff goes above and beyond to help you with whatever questions you have. We did a DIY landscape design with Kim. She did an amazing job designing our landscaping and then helped us pick out each bush together when we were ready to pick up and take home. She is very knowledgeable and a pleasure to work with.

Got what I needed but I will admit, I was disappointed that there was literally no social distancing at all. Obviously memorial day weekend, but it was wall to wall people.
They could have had arrows for the aisles and better placement for people in line to check out. When I left the parking lot was 100% full and there were people parked wayyyyy down the side of the road. Definitely room for improvement there.
The flowers and plants are a home run as usual.

Was so excited to visit as I’m starting a new garden at my new place. What a disappointment. Place was empty with Lots of employees milling around, yet not a single one greeted me, looked my way or asked if they could help. When I finally approached one to ask a question, her answer was a brief ‘nope’ and then she went back on her way. I don’t care how cool the deals are, ignore me and my $$ and you don’t get my business. Bummer!!

Very helpful staff. New facility is setup perfectly for browsing and checking out.
Much better than before. Dave the tree expert helped us with insecticides for bag worms eating our blue spruce tree new growth.

This is for the owner to read and future customers. I bought 2 planter for our porch worth of $100, I saw the tag inside both of them suggesting full sun , I also water them but after couple hours in the sun I realized they don't like sun, the leaves start burning. Next day i took them back to the store the first guy told us this is not for full sun they like shades the tags inside were wrong and you can return it and he is going to show us what's good for full sun, after 20 mins waiting in the line, the manager refused to return and take the full responsibility for putting the wrong tag inside and had zero customer service. We were planning to buy so much for our new garden but seeing how they take zero responsibility for their mistake and absolutely horrible horrible horrible customer service that I haven't seen anywhere else I will never purchase anything from ADAMS NURSERY and I will make sure all my neighbors and family never go through same experience and buy their garden needs from a place with respectful customers service.

I couldn't be happier with my experiences @ Adam's Nurseries. The staff are super friendly, knowledgable and helpful.

Every year, I buy my Christmas tree from Adams and this year I decided to take my autistic brother with me to help pick one out (and decorate it). My brother and I were at the nursery for over an hour finding the perfect tree and while searching I got some excellent advice from a staff member outside. He was very accommodating to my brother and I and super friendly.

While the outside employee started trimming up the tree trunk and getting it wrapped up, I went inside and cashed out with Maryjo who was also extremely friendly and went out of her way to help us and provide us with some info on children's activities and when they occurred.

Lastly, the tree looks beautiful, it's super fragrant and my brother had a blast decorating it. Thanks a ton to Maryjo and the crew at Adam's for helping make our holiday a bit more cheerful. Happy Holidays!

We bought a number of plants in 2012, and a tree wasn't growing or leafing up this year. In 2013, we called, and they suggested we bring in some photos and go from there. I took a number photos and a snippet of a branch. When I got there, the person I spoke with was able to identify the type of tree it was just by the little snippet, which was really impressive. He reviewed the pictures and described what had happened with the tree, which is now dead. Since it was not due to animal damage or other obvious non-warrantable issues, he gave me a store credit, no problem, and he was very good about it. I loathe returning anything, and I felt comfortable. I work in a solution-oriented business, so I can really appreciate the depth of knowledge he displayed and how easily he communicated it. I didn't find the pricing to be out of line. To be honest, I don't think you could find a better place to do business. In 2014, we went to the nursery to use our credit. We had more credit than the replacement tree costs. We found that it could be used for trees and shrubs only, and not on the additional flowers we were buying at the same time, and the whole credit had to be used at the same time. This would have left us with $50 in unused credit down the drain, as the replacement tree cost less than the original. In terms of guarantee, the replacement tree would not be guaranteed, because it was going to be bought on credit. The additional flowers weren’t going to be guaranteed either. We were puzzled, and were told that it was because the nursery was under new ownership, and they really didn’t have to honor our credit. We went back and found a different replacement tree, which happened to cost more than our original tree. So we got it instead. I understand the business reasons behind some of the goings-on described here, but my rating goes from 4 stars in 2013 to 3 stars in 2014. I give it 3 stars because the staff there are friendly and very knowledgeable, which is a plus. But my customer experience was pretty crappy, and that’s a minus.