Plumbing reviews in Mamaroneck, New York

I have a specialized job (hard to find providers who do this job) that I needed them to do - they came out and told me they'd give me a quote and it's been 2 months and I still don't have the quote. I have followed up repeatedly, so it's not me. Really not professional. If you don't want to do the job, JUST SAY SO.

Excellent service

Excellent

First time in and Bobby couldn't be more helpful. Thank you I will be back

Good knolage good prices very happy abauth

Cindy Moroney is the best person to work with

Highly recommended, best prices and service

They always have what I need. Very pleasant and knowledgeable staff.

Staff is always helpful and they have virtually every plumbing and heating party you could ever want.

Great location right off of 95.

Friendly staff, very organized and extremely well stocked even during the “Covid” pandemic.

See Eddie or Julian for the best service.
These gentlemen will have the solution to any problems you are having with your heating and or cooling equipment.

This supply house has outstanding customer service. Very friendly, knowledgable and helpful. Have most parts in stock if not they will get you what you need in no time.

Sales person was very friendly, but did not properly explain products and the high end shower parts purchased have never worked properly and received no customer support after purchase to address he problems.

I've been coming here for boiler parts and radiators for several years now. I'm very satisfied with the customer service. They are always helpful and polite and carry good quality products.

Beware of FW WEBB in Mamaroneck, NY. Shocked by blatant discrimination while shopping for supplies for my husband's newest home project. Disgusted by their treatment. Never setting foot here again. Zero stars for their appalling behavior. I saw the workers accuse a black man of smearing literal feces on the bathroom wall, when the only homeless person that came into the establishment just a few minutes prior was white- AND HE USED THE RESTROOM! These people are disgusting!

Employees who work in the small parts store do not wear masks despite the NYS mandate as well as allow multiple (3 in this case) customers all gather in close proximity without masks on as well.

I refuse to shop in a place that cares so little about the well being of others. Mask wearing protects others from you, not yourself from others so not wearing a mask shows little respect for those around you.

I actually need to return an item but will not put my family's health in danger for that.

Also will be issuing a formal complaint with New York State.

Hope you get closed by the health department 🙏

Keep my $10 in brass fittings.

The entire staff from supply house to showroom are top notch with exceptional customer service. Jaime the showroom manager is friendly, professional and gets the job done. Along with Ed up front in the supply house and Frank branch manager, this is my go to supply house from rough plumbing to finish.

Amazing customer service. Stopped in today for one item unexpectedly needed in the middle of a bathroom renovation that was only carried here (a specific ADA compliant Toto toilet) and they were able to get it for me immediately from their onsite storage and at a competitive price. I checked another item that I want to order for later in the renovation and I was very pleased with the turn around time and the price as well! We will be back.

Amazing and very helpful staff! I called looking for a specific part on a Saturday close to closing time, and the staff was kind enough to hold the part for me and stay open a few minutes after closing…I cannot say enough good things about their professionalism and customer service!

I purchased nearly all of my supplies for a bathroom renovation from this store. They had an amazing selection and I kept finding items to fall in love with. Most of all, Anne Marie was so helpful, professional, and engaging that it was a pleasure to work with her. Unfortunately, 3 of the items that I purchased arrived with problems: a cracked sink, a missing escutcheon, and dysfunctional hinges -- all from different suppliers. Further, their delivery person refused to bring any of the items inside my building and was going to leave them outside in the parking lot (I was not informed of this policy prior to delivery). Thank goodness for Anne Marie, because she stepped in and came to my rescue each and every time I had a problem and always treated me with respect. If I were rating FW Webb solely on customer service, I would give them 5+ stars. Otherwise I would only give them 3 for the stress that resulted from all those issues. Splitting the difference = 4 stars. Even though it was an imperfect experience, I would still return to FW Webb ONLY because of Anne Marie. She is a rock star.

Great work. Accurately Diagnosed the problem that a previous company got wrong.

Absolutely the best, quick, reasonable, and personable. Owner operated!