Lux Outdoor Living

Lux: Kyle and Chad, did a complete bathroom refresh. My husband and I planned to do it as he was in the business, but passed away unexpectedly. A year and a half later I wanted it done but didn’t know how to do it. Not my expertise. I had gotten two quotes and they were insane plus I would not have use of my bathroom for 4-6 weeks. That was not acceptable. Cost was ridiculous and job time was equally bad. One of the contractors did not like my dog and that was a deal breaker. I work with Kyle’s wife and reached out to see if her hubby could help. I know Kyle professionally and adore him. I just didn’t know if he did bathrooms. Kyle reached out and put me in touch with his construction manager Chad. Chad met with me, looked at what I wanted, made suggestions and understood that I work full time and need a functional bathroom. I have a half bath that would work for a day or two but could not be down 4 to 6 weeks. They send me wonderful recommendations. I selected what I wanted and signed off on the work order. So easy and always accommodating. Chad started on a Friday and finished the following Monday. The communication was open and I added a few things that they gladly accommodated. My updated master bath brought tears to my eyes. I worked from home the 2 days Chad was there but would have felt 100% comfortable leaving Chad in my home. Complete and total trust. When was the last time anyone would do that? My only reason for not giving him the keys was I have a large dog, which he completely accommodated and he had enough to do without taking care of my dog.
I have already given Chad another assignment to quote out for me. As I said, so kind, trustworthy and accommodating. Can’t wait to work with both Chad and Kyle again. Thank you both for such a great job. Still can’t believe how beautiful my bath looks and how much you did to help me. You are both a blessing!

Thank you,
Sue

we love lux pool and spa! they handle EVERYTHING when it comes to building your in-ground pool, from installation to landscaping and more!

Exceptional Inground Pool Experience with LUX Pool and Spa
As a hardscape company owner, I’ve worked with many families in Rochester, NY, who have invested in inground pools. Too often, their experience is plagued by poor communication, unexpected costs, and a stressful installation process. However, that’s never the case when working with LUX Pool and Spa.

From the very first consultation, LUX sets a new standard in the industry. Their clients receive a meticulously detailed design of their pool and outdoor space, ensuring a clear vision of the final result. Just as importantly, they provide a transparent, itemized budget upfront, eliminating surprises and costly change orders. Their thoughtful planning and commitment to excellence make the process smooth, stress-free, and enjoyable.

We’ve had the pleasure of collaborating with LUX on multiple projects, and every time, they exceed expectations. If you're considering an inground pool in Rochester, LUX Pool and Spa is the team you can trust to deliver stunning results with integrity and professionalism. Highly recommended!