Water Damage Restoration reviews in Niagara Falls, New York

ServPro responded quickly to our needs. Professional team thoroughly restored our home and the technician was so kind. I would highly recommend ServPro in any emergency. - Rebecca K

This review is in regards ref #3731173.
Our sump pump became overwhelmed with all the rain & backed up & we woke up to a flooded basement very early in the morning. My husband put in a call the local Servpro & was connected with a central operator due to the early hour. A few hours later a received a call from an individual named Britney who said they would be our customer service rep for the duration of our service. Britney told me that they provide free estimates prior to service. When James Renford arrived to evaluate the situation I asked him to provide me with the estimate when he was done. Mr. Renford informed me that he could not provide me with one, that he needed to get his crew in here & get the service started. Maybe I should have stopped him & demanded one. But when you have been up since before 5am & there is water in your house you just feel trapped knowing it has to get taken care of & they are already here. Mr Renford explained that his crew was going to pull back the carpets in some areas & remove the padding. They would set up fans in those areas, spray an anti microbial agent & be back on Monday to collect the equipment. The crew arrived and removed the padding from a few areas. I offered to let them remove the doors from the hinges in both bedrooms due to how wet the carpet was in both areas & my offer was declined. Those spaces along with the hallway right outside the laundry room were very very wet and padding was not removed. The crew was in and out very quickly with no explanation about the fans or the dehumidifiers they left behind. No instruction/explanation was given & no one said not to turn anything off. The weekend came & went & Monday morning I admit I turned everything off because I had been told they would be coming back to collect the equipment on that day. No one said they would be coming to re evaluate it. Later on Monday I received a text from Mr. Renford informing me that I shouldn’t have turned anything off. I understand now why but absolutely no explanation was given & having been told that they were going to collect the equipment that day & honestly like anyone else I was trying to keep the cost down. They left some of the fans & dehumidifiers. Midweek I contacted Britney & informed her that we had not been provided with an estimate & spoke with her about what had happened with the equipment. That is when I informed of why the equipment needs to be left on. Again no one had said anything when this started. I am unsure of what happened but I never received the estimate that I was told had been emailed (I am not blaming Britney, maybe there had been screw up with my email, I did check the spam folder). Friday the 19th of April was the first time during our interaction with Servpro that I felt like someone cared & was genuinely interested in helping us. I received a call from Michael Beck. He listed to me asked questions & explained things to me. Unfortunately due to several factors Servpro ended up cutting out part of the carpet in one of the bedrooms right under the door. In my opinion this possibly could have been avoided if they would have taken the door off & removed the padding in that are which was one of the areas that had been highly saturated. Mr Beck has reached out to me several times since we initially spoke & for that I am deeply appreciative. Yet given our overall experience with Servpro of Eastern Niagara County, Niagara Falls I could not & would not recommend their services. In the end we were left frustrated & feeling like we were a rush job so they could get on to more jobs (yes time is money & the more jobs you do the more money you make). Yet slowing down slightly & making sure the job is done well & the customer is left feeling like they matter goes a long way. Happy customers refer others & leave positive feedback.

Abraham and Joel
Buen trabajo , puntual y super organizado=s

Very helpful and professional. Explained step by step process. Team #23 Jose, Howard, Hamilton were amazing!

Jose and hamelton were awesome. Acted very quickly with emergency job in the basement.

Great company I highly recommend them

Great service from a great group of people! Such a positive experience after a yucky water loss!

The team that came to my house was very professional, explained everything they were going to do and also removed and took damaged stuff.

The crew right from the start were very professional and met our needs at the fire Dept in sanitizing our vehicles. I would highly recommend them to everyone.

Great business. Quick to schedule the job, we're on time, and did a wonderful job. Wish we took before and after pictures. Beyond our expectations.

Servpro of Eastern Niagara does an amazing job. Fast service with technicians who really know how to get the job done. Thank you Len and team ……….

Serv Pro is always a pleasure to work with. They are very knowledgeable and helpful in any way they can be. I recommend this company to anyone who needs any sort of clean p.

I called at 2:45 am, as the website said they were open 24hrs. The man who answered was very unprofessional and complained to me that “he would like to go back to bed”. The reason I was calling this late is because my daughter is 13 months old and I found a significant amount of mold in my house and am extremely concerned about it. I wouldn’t have called at that hour had I known I’d be waking someone up. Very disappointed.

I'd seriously consider using a different service. A week ago a rep came out because I had a sewer backup. I was told I would get an estimate from him that day. Nothing. Called the call center on Tuesday, they verified my email and said I would get it that day. Nothing. Wednesday, same thing. Thursday I called and gave a different email for the estimate. Guess what? Nothing showed up. I get other emails at these addresses so the problem is obviously on their end. I tried to call Timothy, the person who came out all last week, and he never answered his phone, and his voice mailbox was always "full" so I couldn't leave a message.

Meanwhile, I've had sewer water under my floor and in my wall for a week now.

This is obviously a very unprofessional organization who certainly doesn't seem to care about their customers.

Impressed with the level of service and results. Very difficult cleaning situation was cleaned up beyond my expectations. Very communicative throughout the process. I even felt the need to add money in the payment to tip the workers that actually performed the work.

As a very impatient millennial business owner i like things to be done fast. Contacted 2 companies for a biohazard cleanup. Servpro was able to come out and give me an estimate within the hour and completed the cleanup imidietly after. Other company i contacted wanted to come out 1 week after i called. A misfurtunate event created a cleanup job that was not fun for any one. Servpro was on top of it with no delay. Thanks servpro and Reanna for your great service

Team 23 was excellent. Very professional and courteous!.

Jose and Abraham team 23 were awesome!!!

Servpro came in and gave us an honest and reasonable quote to disinfect our entire lobby area. The gentleman came in less than a week later and were in and out within 4 hours. They worked fast, yet diligent! Once we are allowed to re-open it will give our customers the comfort of mind knowing that Servpro came in to give us a deep clean.

Thank Servpro for giving Sportsplex and it's customers the piece of mind needed in this crazy time.

The technicians, Michelle and Robin were professional, personable, and organized. Had my carpet cleaned beautifully in an expedient manner, and I'm very happy with them. Intend to call them back again in the future.

Jose was amazing. Team 23!!