Modern Mechanical Inc.

Terrible communication, buyer beware!!!! I initially reached out to Modern Mechanical in September, through email, to get an estimate for installation of a new furnace at a property I was in the process of purchasing. Upon receiving the estimate, I reached out again, via email, two days later, asking how much it would cost to get the evaporator coil replaced for our existing AC unit while getting the furnace replaced. I was quoted an additional $900 for the coil replacement, including labor. Both the furnace and evaporator coil were installed in January, which I paid for at that point in time. The install included a new thermostat. They installed a manual thermostat to replace my existing programmable one, and only put in a programmable one when I questioned it. Strike one. I was also surprised that while the coil was installed, no one informed me that a follow up appointment was required and it wouldn’t be connected to the AC unit til the spring. I only learned about this when I called to question them after discovering it wasn’t connected. Strike two. The real kicker though came this morning. Modern Mechanical called me twice earlier this week to arrange completion of the work for the coil. I got an additional call around 7:45 this morning, ahead of an 8:30 appointment time, to “make sure we were on the same page.” I was shocked to learn that, throughout all of this communication, both by email and phone, since September, Modern Mechanical failed to mention that the new furnace and new coil were not compatible with my existing AC unit, so they would need to charge me an additional ~$4000 to put in an entirely new unit! Furthermore, I was only provided with this estimate 45 minutes before their arrival! When I questioned why this happened and why I was never told any of this prior to this morning, they verified nothing was ever sent to me and claimed they didn’t have my email address. This is a blatant lie. I called back to express my frustration at the complete lack of communication, shared that I felt backed into a corner, and asked how they would work with me to make this right. First, I was told that if I didn’t want the work done, their guys had plenty of other places to be. Then I was told that mistakes happen, I should have received an estimate, and again blamed the fact that they allegedly didn’t have my email address. After pushing back AGAIN, they offered me a measly $200 off of the cost. Do better by your customers! I do not recommend.

Highly recommend! Called due to a/c not working and sent someone out the next morning. Found the issue and repaired efficiently at a reasonable price!

Great company and great guys. Nice job very happy.