Reviews of local pros in Pomona, New York

Do not use this company! Got an estimate, booked me for 3 months in future. After waiting 3 months, they call morning of to confirm. 3 hours later they call and cancel. My husband took off from work and naturally wasn’t happy. He asked what they were going to do to make it right. He was told John would call back to discuss and reschedule. John never called. We called 5x...on hold forever...said they couldn’t find our paperwork! Finally I was told John refused the job! They don’t stand by their estimate and have poor customer service!

Perfect cut is a well run family business. John the owner gives all the price quotes in person and is very competitive. His sister Maryanne has tremendous customer service skills and they both do what they commit to.
I’ve had 2 recent experiences and their crews are top shelf.
I was very pleased with the results.

Sincerely

Steven Granat

Ive used perfect cut twice this year and I have to say I was highly impressed by their level of professionalism and courtesy to their customers. John is friendly and presents real facts and suggestions that fit your situation and your budget. Their crews are on time, fast working, and get the job done. The office staff answered all my questions when I called, and Tony always shows up to make sure you are satisfied with the job. Dont sign a deal with any tree company before having them take a look. You won't regret it.

Professional, efficient, prompt, competent, experienced, friendly, caring and courageous beyond the call of duty. That is the entire team at Perfect Cut. From John, the owners’ detailed and meticulous estimate, to Patrick the head Forman, and Michael who delivered wood a few weeks later in a sparkling logging truck...the service and care went beyond the call of duty. Patrick and his team were fearless. The moment they arrived, which was the exact time promised, Patrick shook my hand and introduced himself. He did not just observe and supervise his men. He worked as hard as his men. A few weeks later, Michael came to our home and made sure the large amount of wood we requested was placed in a perfect place, as to make it easy and convenient for my husband to split. Both Patrick and Michael took great pride in the jobs they did and had glowing compliments for the company they both are very proud to work for. Thank you John for being a businessman with a crew of men that love what they do and exemplify fine customer service. We have already recommended you to many friends and neighbors. This kind of service will never be forgotten. You have gained our family as a life long customer.

Beyond disappointed. They arrived before 11 AM when scheduled for 3 PM, had to rearrange my day to stay on-site while the work was done.

They started with cutting down a live unmarked tree (only dead trees were to come down & I had orange spray paint on them.) I was standing in the yard for the half hour it took to set up the equipment in case there were any questions--when I heard the chainsaw start I walked around the truck to see the chainsaw sunk into the trunk of our favorite flowering tree--covered in seed pods from the recent flowering.

Accidents happen, and while we were upset about the tree, how they handled it was the real issue.

The foreman immediately chipped the tree----he didn't call the office and ask management to come handle the problem--only I did.

Perfect Cut strung me along for months saying they filed an insurance claim for our tree but they never did and continually dodged our calls, wouldn't tell me who the insurer was when I asked--in case the insurer had been waiting for my reply when I hadn't heard from them after months. The damage was done in November, took until March to finally find the info to put in the insurance claim myself.

Only after contacting Rockland County's Consumer Protection office did I find out who the insurer was, and when I contacted the insurer, they had no claim for our tree yet. I started the claim and Perfect Cut eventually admitted they cut the wrong tree and we were reimbursed for damages--but not without tons of stress and many months of hassle. But they sure did cash my check for the job.

Surprised to see a sub 4 rating on this service. I used them in 2023 to remove a huge tree in my yard. They were great. Removed the tree, took care of some additional work. Honored a price from 12 months prior. Great service.

Perfect Cut came to my house to give an estimate that was considerably lower than another similar business. We set up a time for them to come and they arrived on time and were professional and efficient..Would definitely use them again and refer them. I would use their lawn service except that I already have a contract for another one.

I have used Perfect Cut many times over 20+ years, including a big job today at my home in Spring Valley. Gatto and the crew did an excellent job on all my trees and left my property spotless. I couldn't be happier. John, the owner, is a great guy and easy to work with. (Note: I do not work for Perfect Cut; I was not asked to do this review.)

We have worked with this company before and all went well. But the second time around, OH MY GOD, what a nightmare. I believe it is under new ownership. But whatever the case may be, the two secretary's who work there should be ashamed of themselves. They were extremely unprofessional and lacked communication. They caused a huge issue that could have been avoided by simply filing a claim with our insurance company. On top of that knowing insurance is covering it, they charged a fallen branch an incredible amount of money and estimated the rest of the tree which is much larger, half of that. What is most disappointing is they took advantage of my mother who does not speak the language well. All I have to say is God sees everything and it is all in his hands.

Perfect Cut did an amazing job. Removed a tree and stump and some major branch pruning. I'm really enjoying my back yard this season. John and Maryann are great to work with and their pricing was very good. Highly recommend them.

GARBAGE. Booked my appointment in September for our tree cutting in February , they cancelled on me the week before, due to their crane not working. They said they would call back with a new date, never called back. I ended up calling them back and said the next available appointment due to the ground and once their crane was fixed would be June 27th… Yes, the prices are good if they ever show up and do the actual job!!!!! Useless. Don’t bother!!!! You literally get what you pay for…. Absolutely garbage

We’ve been a longtime customer of Perfect Cut and highly recommend them! We just had work done yesterday and they were great. Worked around our schedule so I could be home when they arrived and were so nice to stop working when we had a furniture delivery coming in. Tree work is messy!... they did a great job getting it done and cleaning up.

I have used Perfect Cut 4 times in recent years.
That says it all. Great service, fair prices. A pleasure to work with John.
I rely on his advice and knowledge and he has never steared me wrong.
Work was done on time. Crew very professional and accommodating.
Stump was ground down and out the next day.
Cleaned up and stacked the cut up wood exactly as I asked for.
Stan W.

Perfect Cut recently trimmed some trees and dead branches for me. I was happy with their price and customer service. They had originally told me they were coming in a few weeks but when I explained my son was getting married in my yard they came right away and did a great job! Very happy with this company and will definitely be using them again!

Top notch service and professionalism. The pricing was an excellent value and we were very happy with it. John who gave us our estimates on various jobs is friendly, knowledgeable and a great guy overall! We've had work done a few times and he and his team went above and beyond to give us 5 star service!

Thank you to the Perfect Cut Tree Service family & crew. Throughout the years, they have been our go to provider, and without exception, have performed all services with outstanding efficiency, technical excellence, and superior customer service! Always professional, respectful, punctual, offering fair and competitive estimates. Today’s crew was terrific! 5+ Stars. Thanks, John!

I hired them to take out an 35 foot high dead oak tree. I got quotes from five companies and theirs was the cheapest, but they have a good reputation in my neighborhood and I hired them. Yes, I had to wait a month for them to come out, but they cut the tree down quickly, ground the stump and took away all of the pieces within 24 hours. Top notch work, highly recommended!

I am a repeat customer of Perfect Cut. My experience has been that they offer competitive pricing and get the job done right.

I hate having to call professionals in to work on my house. It often can be aggravating and problematic. BUT, when a company gets it right 100%, I can’t say enough good things. This was my experience with Perfect Cut! Professional, responsive, clean, courteous and BEST PRICE by far!! They go the extra mile and even help navigate insurance claims. I had an emergency situation and my stress level was through the roof. Thank you Perfect Cut for everything you did.

This company is the best! They did amazing work taking down several large trees and pruning even bigger ones. Their price was extremely fair compared to all other estimates. Super professional and their work was high quality. No complaints whatsoever. I will definitely be calling them again and will recommend them to all my family and friends.

Updated 01/06/2023
Service improved tremendously.
John takes every request to personal control.
Four projects within last 2 years done flawlessly.
I kept previous 1 star review below on purpose.
I want all business owners to see that reviews improve as service gets better.

Ridiculous behavior and poor customer service.
I have been waiting for the job with approved estimate over ONE YEAR AGO to be done.
Nobody returns calls, no show at appointments.
I drove for 2 hours to meet with John twice. Job still not done.
It's a shame.
I will keep writing this everywhere. Enough is enough.