Flower City Irrigation

I had a very disappointing experience with this irrigation company, mainly due to a lack of professionalism and rude communication from the owner.

After moving into my new home, they winterized my very complicated large system and mentioned there were breakages, saying they would sort it out in the spring. During the spring turn-on, I was then told there were “wiring issues” and that not all zones could be checked. I will say the technician on site was professional and nice, but the follow-up from ownership was not.

I asked for a simple follow-up email outlining which zones were tested (of course I would like to know if 90% of the zones were tested w no issues or maybe just 10%), what issues were found, and more information on the wiring. Instead of providing that, I was told vague answers and told I was confused - which I found dismissive and unprofessional.

Communication from the owner was mostly by short, unfriendly texts. After I expressed that I was unhappy and asked for the owner’s email, she called me. During that call, I was interrupted, spoken down to, and even mocked for not knowing how many zones my system has—which is exactly why I hired a professional for a home I just moved into and have zero experience with a technical 1 acre system.

The conversation became so argumentative that I ultimately had to hang up. I even had to say several times excuse me, but the customer is always right and I’m trying to ask you questions and you’re interrupting me.

I was simply asking for basic transparency on the work performed. Unfortunately, that was not provided, and the overall experience was very frustrating. This company has a lot to learn regarding customer service.

Been doing business with them many years. They are very response to our needs.

I highly recommend Flower City Irrigation, Inc. We have been a customer for six years and have always received amazing service! The employees are knowledgeable, courteous and efficient!!