All reviews for P.A.C. Plumbing, Heating, & A/C

"Luis is an exceptional technician - genuinely down-to-earth and highly skilled. His professionalism made the experience seamless and worry-free. Impressed by his expertise, I'll be reaching out again for future projects with a specific preference for him to work on them."

It started with a text message, and everything went smoothly from there to the final install. The company's communication was top-notch, both with me and the technician who had over 20 years of experience.

The senior tech, Louie, and his helper, Bobby, assessed the situation, discussed options, and presented a solution that worked for me. I chose today, and the process was effortless. It's clear this company is one of the best on Staten Island, as finding reliable service providers can be challenging.

I appreciated seeing a younger technician learning from experienced professionals like Louie. The team took great care when removing the old unit and transporting it back, taking only about an hour to complete the journey from Port Richmond. They also delivered a new unit with impeccable pipe work and installation.

This company truly exceeded my expectations, and I have no hesitation in recommending them.

PAC stepped up to the plate when our heating system failed. They responded quickly and sent a technician within 24 hours. Technician Jake P did an excellent job, explaining the issues and fix in a clear manner. He also offered helpful tips on maintaining our HVAC system. While I'm not sure if their pricing was fair, the quality of service made it worthwhile. Overall, I'd highly recommend PAC for their reliable and knowledgeable team.

The service was top-notch. The fast turnaround was impressive, and the technicians showed a genuine understanding of the job, treating my property as if it were their own. Appreciative thanks are in order.

The on-site manager arrived promptly upon the technician's start time. The team, including a reliable assistant, worked efficiently and respectfully while performing their tasks. I'm pleased to consider hiring them again in the future.

I scheduled a service call for my water heater inspection, eager to tackle the issue before it escalated. The technician's visit went smoothly, and I was able to book a replacement within days. Chris, the technician, was knowledgeable and courteous, leaving no mess in his wake. His professionalism impressed me. The overall experience was top-notch, and I'm thoroughly satisfied with the service.

As a Home Care Club member, we feel secure with P.A.C.'s reliable handling of our cooling, heating, and plumbing systems. Our go-to technician, Luis F., has thoroughly maintained several split units during his visits. He not only cleaned but also repaired one of the main units. Every visit from Luis was like having a trusted friend drop by. He is knowledgeable, courteous, efficient, and trustworthy. We wholeheartedly endorse P.A.C. and especially recommend Luis F. for HVAC services.

Great experience with P.A.C.! Despite it being a holiday weekend, they responded promptly to my after-hours call. I received a quick confirmation that my message was received and an estimate of when someone would arrive the next day. The technician who visited was extremely polite and efficient. He ensured everything was fixed to his satisfaction before leaving. Thanks for the excellent service - appreciate Devran's professionalism!

Ken and Alex were outstanding from start to finish. They delivered exceptional results, were highly professional, and provided a sense of calm throughout the entire process. I regret not reaching out sooner - it would have avoided a significant amount of stress. The explanation was clear, the fix was prompt, and their work surpassed my expectations.

I wholeheartedly endorse this company for anyone requiring plumbing services; they truly deliver top-notch results.

Hector came to assess my toilet, which hadn't been getting any water in at all. Given the recent extreme weather, I thought it might be frozen due to the cold and had tried to heat it out myself without success. When Hector arrived, he checked the pipe thoroughly and confirmed that the water line was indeed frozen. Just as he got his equipment ready to start fixing it, the water suddenly started flowing into the toilet again! He double-checked that there weren't any leaks from the thawing pipe before getting down to business. After clearing everything out of the way, Hector only charged me for the service call since he didn't have to do any repairs. His honesty is refreshing and rare these days - I'm hooked on his services now!

I've used PAC twice now and it's been consistently good. Their technician was pleasant and expert, efficiently fixing my recurring bathtub blockage issue. Another job well done by the PAC team - I'm a happy customer once again.

A great experience with Technicians Louie V & Bobby was a must - they worked efficiently, left our property tidy, were courteous and showed excellent professionalism. Very pleased with the service received from them. We've relied on PAC several times and have consistently been impressed; wouldn't consider alternatives.

I've used P.A.C. for a repair service and they delivered on their promises. The team showed up promptly, provided clear estimates, and kept me updated throughout the process. Their technician, Joe, was polite and efficient, making the experience seamless and hassle-free.

I'm thrilled with the service I received from this company. Chris and his colleague were prompt, efficient, and left nothing behind. The replacement of my water heater was seamless and hassle-free. Their professionalism is top-notch, making me extremely satisfied with my decision to use them. Thank you for your excellent response time!

We recently purchased a new furnace that malfunctioned shortly after installation. A technician arrived promptly, despite harsh weather conditions, within 15 minutes. John was incredibly efficient and knowledgeable, getting us up and running in just 15 minutes. He's an outstanding tech who exceeded our expectations. The whole process, from initial issue to resolution, was seamless and appreciated.

The technician who arrived on schedule was polite and competent. Initially, we were concerned about the quoted cost, but after some discussion, the price came down, making it more reasonable. Peter's work, along with that of his assistant, was impressive in terms of speed and quality. We're pleased with the final outcome and appreciate the company's willingness to adapt its pricing.

Louie and Bob did an excellent job. They're skilled professionals who genuinely care about their work, coming across as friendly and approachable. A pleasure to interact with them, and I'm thoroughly impressed with the results. They've earned my trust, so I'll definitely be reaching out if I need any future plumbing services again.

Louie V and his assistant Bobby were outstanding. I'm confident they're part of an excellent team but would definitely request both of them again if possible. For my annual backflow inspection, I contacted around seven to ten companies, which wasn't the cheapest or most expensive option. However, Louie V's team provided top-notch service. They were respectful and took care of details like tagging the main shutoff, reminding me to store my hose and winterize it, and other niceties that genuinely impressed me. I appreciated their tech-savviness, receiving photos, invoices, reminders via email and text. Overall, an exceptional experience – I'd wholeheartedly recommend them without hesitation.

I needed quick help with my boiler, which I got from PAC. Their foreman, John, showed up promptly and figured out what was wrong, fixing it on the spot. But things took a turn for the worse later that night when a pipe burst, spilling water everywhere. PAC arrived fast, and Louie V and Bobby dove in to tackle the issue. They found several problems that needed attention and got to work right away. Despite the chaos, they remained professional, knowledgeable, and patient - explaining everything clearly as they went. The repair took a while, but it was done efficiently and at a fair price. I'm really impressed with PAC and their team, especially John, Louie V, and Bobby, and would definitely recommend them for any plumbing needs.

This company came through flawlessly from start to finish. With one of the worst storms in recent memory looming, they provided a lifesaver by leaving two space heaters at our doorstep. They arrived promptly, got the job done efficiently, left the area tidy, and everything's up and running now. Impressive service that earned my full endorsement.

Ken was a pleasure to deal with - professional and personable from start to finish. His thorough assessment of our plumbing system was impressive, including venturing out into heavy rain to inspect the main water shut-off valve.