All reviews for Catalino Gutter Systems

Have called and left 3 seperate VMs. Not one call back. First time customer .... first time impression ... not who you want to work with because they don't want to work with their customers. They never call back!

Catalino did the gutters for our neighbors and we were very pleased when they provided us with a quote. We understood that we were looking at the end of the summer, which was fine. On Sept 11 we received a call saying we would be on the schedule for late Sept or early October. I told them this was fine since we were having drainage put into our yard and that would surely be done by then. Today, Oct 2nd, not having heard anything else my husband called and was told that they left him a message on Sept 22 saying that they wanted to do them Oct 1st. Since we had not gotten back to them (they called my husband's cell instead of mine, as we had requested) they did no follow up and took us off the schedule. They now said they could do it but it would be several more weeks. At this point my husband expressed his displeasure and told them to forget it. I have to say, I work for a local, family owned HVAC company which has been in business since 1931 and we haven't thrived for 89 years treating our customers like this. One call, no follow up and, boom, you're off the schedule. DO NOT USE THIS COMPANY!

10/5 update - thank you Catalino Gutter, for reaffirming my earlier position. Customer satisfaction begins LONG BEFORE YOU ACTUALLY PERFORM THE SERVICE! Let me reiterate my issue. Whoever I spoke to on Sept 11 called MY CELL PHONE not my husband. She was told at that time, to go through me. My husband is not permitted access to his cell phone at work and works a lot of overtime. Whatever attempt or attempts you may have made were to my husband's number. And again, if our pending installation or us as customers meant anything at all to you, you would have reached out to my number as well, which was NOT done after Sept 11th. Instead, you state in your rebuttal that you "just assumed" we had changed our mind. Well, let's not leave anything else up to possible assumptions -- my opinion has not changed, nor will it. A real service professional goes above and beyond to keep their customers happy -- not shrug their shoulders and say, oh well, guess you'll just have to wait another few weeks. Be assured that I will absolutely NOT be referring anyone to you and will be happy to share my opinion.