All reviews for KBS Kitchen

I would give this company zero stars if I could. 10 months and over $30k later, our kitchen still is not complete. There have been issues with the entire job and KBS refuses to take any accountability, instead blaming others every step of the way. Cabinetry is sub par quality with many defects and countertops purchased through their fabricator were cracked. They are the worst possible communicators and I have had to practically beg to get a response. Stay far, far away from this company. I had a better experience with Home Depot for less than half the cost. I have never written a poor review for any company in my life, but this experience has been so horrific that I feel it is my duty to warn potential customers to stay away.

Do not trust KBS Kitchen and don’t hire them. Poor workmanship and three times the original time frame of completion; and still 40% to go.

Design was smooth, everything else since then has been a total disaster. The customer service is the worst I've ever experienced. Don't expect a return phone call or anything truthful to come from these people.

Warning: Avoid KBS at all costs.

I hired KBS for what was supposed to be a straightforward kitchen renovation. Prior to engaging and giving my initial deposit, they promised an estimated 12-16 weeks of total construction time. We are currently in week 24 with an additional estimated time to complete of 10-12 weeks due to cabinet delivery (which may have further delays). Even after the initial 12 weeks, the project was still in the beginning stages with no clear schedule, accountability, or progress. When questioned about the cabinet delay, they blamed “lack of workers after COVID ” —which is not a valid excuse nearly five years later.

After speaking with multiple other contractors in the area, I learned my experience is not unique. Other clients have kicked KBS out mid-project and switched contractors to salvage the work. I was also told there is an active lawsuit against KBS for unfinished projects. Several contractors confirmed that KBS significantly overcharges, including upcharging for the same cabinets that other suppliers sell at much lower prices.

For comparison, (another local contractor) told me this same project should take 2–3 weeks maximum, and a separate local cabinet company in Westchester confirmed that I’m not the first client who came to them after a failed KBS renovation.

This has been a nightmare for my family —costly, stressful, and completely mismanaged. With all this being known, the Company has not taken any action to help accommodate or offer any resolution. As a consumer, we understand there are delays in projects. But the major issue I have is the continuous false information, lack of care for their customers and treatment they’ve given to us as a family that includes 2 little toddlers that have gone through this whole process and KBS does not care Please take this as a serious warning: do not hire KBS.