Appliance Repair reviews in Yonkers, New York

Vincent was a very nice young man.
He assessed what was wrong and improved the exit pipe where the water empties the machine.
He also taught me the correct amount of soap to use when washing clothes.
I have been using way Too much!
I can't express my appreciation enough for the kind and professional help we experienced today with Vincent !

Thanks so much!

Vincent immediately identified the problem, resolved the matter and tested the result three times. He was extremely knowledgeable about the range and worked quickly to complete its resolution.

Service tech arrived on time and corrected the problem. I only wish I could know what exactly was causing the problem and what was done to remedy it.

Vincent is knowledgeable and walked me through the issues we were having and then made suggestions for me to maintain other appliances we have in the house.

My tech came as scheduled, he did call prior to visit to confirm exact time of arrival. He was thorough and communicative unlike Cinch who never answers questions and you never know if they will show up. The tech explained everything and shared his report that he sent regarding his diagnosis of the problem. Was courteous and neat. I rembered him from servicing my washer in the past. Delighted to know you keep the knowledgeable techs and there isn't a great deal of turnover, which means your employees are happy also. It's refreshing!!!
Unfortunately Cinch & Sears have not resolved the problem since your tech's visiting now week 3 I still have no refrigerator and my husband's medicine and the 11 month old baby' s formula is still at risk. I'm extremely u happy about that!!!

Vincent is excellent. Very professional and knowledgeable. He was quickly able to pinpoint a leak problem with our LG washing machine that no one else could figure out. Vincent did a great job repairing our Bosch dishwasher. I would highly recommend Vincent.

Tech was knowledgeable,very friendly,and did everything he could to complete this claim in a timely manner

Among the worst customer service experiences of my life. After the manufacturer outsourced the repair to Advance Appliance, this company took days to respond to calls, constantly insisting the "head technician" had to review the case. An initial repair visit was unsuccessful (the technician couldn't unscrew the part!). Weeks after first contact, the repair still hadn't been done, and after I complained and learned nothing ("the head technician is reviewing the case and will get back to you") they simply dropped my case, without even having the courtesy to tell me. Stay away!

Advance Solutions of New York is amazing. They responded and fixed my broken washing machine within 24 hours of my initial call. What I thought was a huge problem, they were able to fix in 20 minutes. Vincent knew exactly what the problem was, what parts were needed, and how to fix it. It was clear that he was an expert. I will always use Advance Solutions for my appliance repairs.

For those interested...THE PROBLEM
I (unintentionally) broke my washing machine after washing a pillow in it. (Pillow ripped - stuffing got stuck all over machine) This happened to me 8 years ago when someone put a string mop in my washer. The technician that came out then said my machine couldn't be fixed and I had to get a new one. I wasn't thrilled.

Naturally, I expected similar response this time. But nope. Vin fixed it with expert knowledge, with super quick turn around time.

My fridge was broken and under warranty so I called Advanced Appliance to get it fixed. My technician Javier arrived on time and my fridge was repaired within 20 minutes.

Quick and efficient. Technician Vincent knew what the problem most likely was before he came to repair. Brought the needed piece with him and fixed the issue with our dryer in about a half hour! Great service

Vincent was great. Knew exactly what to do and did it - diagnosed the problem and fixed it right away. Vincent is a great guy. And Advanced is very responsive. A+ experience.

Advance Appliance was wonderful to deal with. They provided an appointment for a technician to come to my house on a day that worked for my schedule, and kept in constant contact with me thru the day to update his arrival time. The technician they provided was terrific! Friendly, polite, very knowledgeable and experienced.

After searching and getting stood up for the past year on getting my kitchen hood range fixed, I finally found an honest and professional company that got the job done! Vincent knew right off the bat what the problem was once I contacted the company and got it done in a short period of time. He was also able to get two appliances done for me in one visit which included my wall oven as well. Communication is something that a lot of companies lack these days, advance appliance notified me of every step from signing documents to parts ordering to time of arrival of technician. I am extremely greatful for having to come across Advance appliance. I would recommend them to everyone… they are simply the best!!!

They were sent by Sears warranty company to repair and replace part on my Kenmore range and not only the tech they sent did a poor job but he also broke my range. The rubber seal that attaches from the digital panel to the stove broke by the tech but he didn’t had decency to let me know he broke it. I reported it to the company and I’m still waiting for them to respond

Rich was the Appliance Specialist who serviced my stove. He was both on point, clear and very informative on the goings on of my Appliance. It was also refreshing to watch his operation to ensure my safety.
Definitely recommend this company.

The tech (Winston) was very knowledgeable. He provided feedback about my issue with microwave oven combo to Electrolux and they sent the required part in couple weeks. As soon part arrived Winston came and replaced it. So far so good.
Thanks

Maximo, Advance Appliance’s technician, was professional, polite, and knowledgeable.
Communication with the company and the technician was very clear and timely.
I did not have a problem, making an appointment around my schedule within a reasonable amount of time. I’m saving a lot of money by not having to get my Viking Stove replaced after 15 years.

Orlando was professional and courteous! He fixed our microwave quickly and he kept the area very neat.

Some of the worst customer service you’ll ever experience. Weeks of no communication and no call backs, all to be told that their one technician is on vacation for months and there’s nobody else who can do the job. Stay away from this company if you have a TV that needs repair, maybe you’ll be lucky with the dishwashers at least.

EDIT: reach out to you directly? So that your customer service reps can ignore everything I say and then promise a phone call in two days, for nothing to happen again? No thanks, I’ll be staying away from this company and recommending the same to anyone I know. Have a good day.

I am BIG on customer service & yesterday, I was very pleased and impressed with my service guy (Mark/Marc) He was very patient & knowledgeable about my product (top loader washer) He educated me in a bit more detail than the manual. I appreciated the overall service. Well done Advance Appliance👏🏾👏🏾👏🏾 You’re choosing the RIGHT people to enter the homes of others ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️