Flooring reviews in Charlotte, North Carolina

What a great experience with NewGen Restores! Kent and his team helped us out with both carpeting and luxury vinyl planks. He was punctual to our appointments and provided a lot of great details about the different flooring options. He was also very patient with us as we weighed the options.
We were able to visit the showroom and were impressed with all of the different patterns and colors available. Liz and Laurie were really helpful and kind while we were there.
On installation day, his crew was very professional and extremely courteous to me and my children. They did outstanding work on the install and the floors exceeded my expectations. I have and will continue to recommend NewGen Restores to any of my friends with flooring needs.

I had a dishwasher leak and water got under my LVP floors. I called NewGen Restores and within a few hours, they arrived to survey the damage. By the end of the day, dryers and dehumidifiers were in place to start the clean up process.
I also worked with Kent and his team to replace my floors and the process was seamless. They worked around my schedule and were very accommodating. The demo and install teams were very professional and did a great job cleaning up as well. I highly recommend NewGen Restores for any water damage restoration as well as flooring needs!

Kent came and put in our LVP flooring two years ago. The flooring looked great and had a warranty if installed correctly. About 8 months ago the flooring started to have waves in it and now the LVP is popping up.

I’ve reached out to Kent a dozen times with limited response and never have been able to get him to come back to assess and fix the issue even though I’ve asked on multiple occasions.

Very disappointed in the installation of this product and based on his lack of response would not recommend him to anyone. I am having to hire someone else to come and reinstall it properly.

Extremely pleased from start to finish with Kent and his staff at NewGen Restores. He managed to exceed my every expectation of removing engineered wood, carpet and laminate and then installing LVP. Kent is very knowledgeable, patient, honest and competitive with pricing. Other than my own indecision in choosing the final product, never once did I feel any pressure. The crew came as scheduled and did a terrific job. Everyone was very professional and courteous and I couldn’t be any happier with the outcome. Highly recommend them without any hesitation.

I had a small flood in my home that resulted in a complete tear out of all flooring downstairs to include subfloor replacement and repairs. Most impressive with Kent was his dedication to helping me find a flooring that was high end, scratch and water resistant. Kent meet with me several times to provide me with samples until I found something I liked. The subfloor repair was no easy task and Aaron and his team did a great job making it look easy. The flooring install didn't go quite right the first time, but Kent sent his team out again and made it right with no hesitation and it was worth it! They also cleaned and resealed the tile in the kitchen and it looks great! The Shaw flooring looks great and I get lots of compliments, so thank you guys!

The 1 before picture and 3 after pictures do not do justice to the quality and expediency that Kent's team performed at my facility. Aaron, Joe and the others truly did a wonderful job with this old cotton storage mill, removing years and probably decades of cotton fibers from the walls, pipes and ceiling. Truly a great experience with all of the staff. I absolutely recommend for any type of cleaning/restoration job.

They were thorough and did an amazing job refinishing our wood floors and putting hardwoods in a bedroom. Everyone comments on how beautiful they are. Will definitely use them for all of our flooring needs.

Kent, Kelly, and the demo and install teams were all fantastic to work with! Kent took the time to talk through options, provide recommendations, and find the right LVP sample that matched the color of existing flooring I have in my home. I had flooring replaced in multiple rooms and a hallway in between, and the install team did an amazing job ensuring that the pattern flowed beautifully from room to room. They completed the project fast and efficiently too, in just 2 days (1 day for demo and 1 day for install). I couldn't be more happy with the finished product!