Carolina Storm Roofing

I highly recommend Carolina Storm Roofing. Working with Susan and Will could not have been easier! We had a 25 year-old roof that was in need of replacement, so at first I was skeptical about our getting a hail damage claim approved through insurance, but Will made it happen and even got our skylights approved for replacement. Susan explained every step of the process and was responsive and knowledgeable when we had questions. Both Will and Susan were very customer-focused and went out of their way to make sure we got what we wanted. The process moved quickly and we had a new roof within a couple weeks (it would have been faster if we had decided on a color sooner)! Our house looks almost new now, and I can hardly believe we got our roof funded by insurance and with so little hassle. Definitely worth a call!

This experience was as best as could be for having a roof installed. The crew that worked on the roof were exceptional. They were courteous and very efficient in handling all of the details in cleanup after the job was completed - which is so important. They cleaned up the roof debris so that you could hardly tell that they had been here. They took great care with the landscaping surrounding the house and made sure all nails were found. But, most importantly, they did a great job on the roof installation. It's beautiful.

Susan's and Will's expertise and professionalism were exceptional. From the first explanation of the services they provided, to working with the insurance company and having the products delivered on a planned schedule, the whole process presented no hassle or hardship in any way for us. The booklet of information describing the products and the full and transparent way that every detail of the installation would be handled were wonderful. There were no surprises along the way and the timeline was seamless.

The installation team had to deal with rain moving in and out and they along with Will made sure that everything was covered and protected throughout the installation.

Amazing experience from start to finish!

Carolina Storm Roofing came highly recommended, and there are a few other roofing companies that also have great reviews, but what sealed the deal for us was the Susan and Will team! We knew right away after speaking with Susan and Will that they were genuinely good people and were here to support us.

Will handled all of the field operations; He performed the initial roof inspection report, worked with the insurance inspector up on the roof, picked up paperwork multiple times from us, and checked in with the crew throughout the day during the roof installation. Will showed up on time every single time, with advance notice of his arrival time.

The installation team were very professional and did an amazing job on the new roof. They arrived at 6:30 am, had the old roof off by 8am, and were 100% finished up by 8pm that night. You could not even tell that they were here, the yard was spotless when they left! Will came again the following day to inspect the new roof and to ask if we had any concerns that he could address, which we did not. I inspected the roof myself and found no issues.

Susan is the backbone of this operation, she was absolutely amazing and was in constant contact with us from day one, we never had to ask for an update. Susan handled all of the communications with the insurance company and us, the homeowner. Susan provided us with an informational packet before we even signed that listed all of the materials they use and a step by step guide on what to expect throughout the entire process. No questions were left unanswered. Susan even came out to our house on the day of the roof install just to check in on us.

5+ stars!!

Thanks again Susan, Will and the Carolina Storm Roofing team!