Queen City Tree Service

I'm writing this review about 5 months after service because I simply cannot keep the frustration to myself anymore.

I live in heavily wooded area and have used Queen City Tree Service twice (the first time was about a year and a half ago). The first time, I had a great experience. They took down about 4 trees and trimmed/shaped a large tree in my front yard. Great experience, no complaints.

The second time, 5 months ago, is one of the worst experiences of ANY contractor I've had doing any kind of work. I live in a house built in 1984, so I've had a lot of work done so believe me when I say this was bad.

I needed a very large acorn tree taken down with roots that extended 30 feet in every direction resulting in grass being unable to grow. I also needed a Leland tree removed that tipped over due to a storm. And again, I needed a large tree trimmed in my front yard. I contacted them again because of the great first experience. They quoted me the job and included the tree trimming within the bill, so I expected that to be one of the priorities. They showed up and started the job and the first annoyance was there was one limb (about 20 feet in the air) that I asked if they could cut down. They laughed at me and said , "That'll be $100." I was shocked and said," Are you serious? " He laughed again and said, "Okay, $50." While I understand you can't just request free work, I was so offended by the flippant greed that I was met with over one request.

They finished the job without having grinded the stump or chasing the roots yet and left an UNBELIEVABLE mess. I tried to be patient knowing they would be back but then asked, "What about the front tree trimming?" It was an absolute hassle to get them to address that tree that I PAID FOR and they finally did it..... the maybe took down a total of 3 limbs. The first time was beautifully done. The second time was a blatant insult.

They came back a few days later to grind the stump and obliterated my yard, flung wood chips 150 ft in every direction and left wood dust that covered my whole house. To this day, I am still trying to clean the mess and repair my yard. I had sod professionally laid with very expensive fertilizer and feed. It will not take because they did not grind all of the roots correctly.

In sum, I would have just left the tree if I'd known this would be the result. I've probably lost 15 pounds from how much work it's been cleaning up the wood chips. I will never contact this service again.

I only write reviews when my service was excellent and my experience deserved one. I don’t bother writing poor reviews.
They made a no cost visit and answered all my questions. The answers were simple and professional so I clearly understood what was going to happen and why.
They showed up exactly when expected and clearly explained what was going to happen and they got to work.
I stood in the yard and watched as they brought in first class equipment with a four person team that had obviously worked together quite a while. They worked like a machine with each, knowing exactly what they were doing to make the job go quickly and safely. They were also very friendly.. They obviously have had much experience at their job.
They never let any of the limbs even put a dent in my grass as they completely controlled it from the tree to their disposals. The site was cleaned up as they went.
At the end, they asked me if I had any questions, and left my yard almost like they had not been there except for my nasty tree removed.
I will definitely call them if I need any work in the future.

Repeat customer. Robert and his team were professional and responsive, providing a quote within 2 days and scheduled the job within the week. They also did a great job with the clean-up.