Appliance Repair reviews in Clemmons, North Carolina

Jarred was very respectful. He explained exactly what he was going to do and if anything that he was doing. Very informative and helpful. Advocate for the customer.

The servicevtechnician did not come to our home as scheduled on 10-5 to do as assessment of the problem with our refrigerator/freezer. Later, we received a text message re-scheduling our appointment to 10-9. Again, no technician….Instead, we were contacted again via test message a few days later asking us to explain the issue with the appliance. We tried to the best of our knowledge to give a description based on what we could see from the surface. Then, to our surprise, we received another text message informing us that a part had been ordered and would be delivered to our home, which did come….Afterwards, we received another message to let us know when the new part was scheduled to be installed, which was on 10-18. Thinking the issue had been resolved, the same problem re-occurred again on 10-19 following the repair on the previous day….My husband has reached out to the technician, but has gotten no response. This has been a terrible ordeal for anyone to go through..Further steps are being taken to obtain a resolution..

Drew arrived at the house, worked quickly and efficiently, and solved our problem. He called when he was enroute and arrived at the time he promised.

Johnny was a very nice, respectful and knowledgeable service man. He explained to me how things work which.help me to understand what was wrong. Thank you!

Awesome customer service. Andrew was simply outstanding. Came on time, kept me informed. I would give him 10 stars.

I have had nothing but problems with Sears. I have had people out here 6 times and the issue is still not fixed. The last time was today and I thought it was fixed and now water is coming from the ice maker/water dispenser. I think they are close to fixing it but not there yet. When this issue is finally fixed, I will never call them again.

Service Tech tried to scam is for $500 to replace a part on a dishwasher that is covered under warranty

Drew was knowledgeable, thorough, professional and personable. He identified the problems immediately, ordered the needed parts and and installed them sooner than predicted. I wish more service people were like him.

Johnny was very knowledgeable and helpful. I will call Sears Appliance Repair again when necessary.

Technician seemed to be knowledgeable and was polite.

A recent service appointment for a diagnosis of washing machine issue. Unfortunately, the diagnostic report that was submitted was insufficient and did not fully describe the problem or the potential cause. Technician said he could not reopen report after contacted within the same day I believe within an hour of him leaving my home. He said someone from Sears will handle it and a week later we cannot get in touch with anyone from sears…. Only Ai

Unsatisfactory! Push for repair contract (have already with other co.). Gasket repair needed (obvious), gave AI serial and model# (didn’t give to repairman) so had to order gasket. Total: $500+!! And another while before ccmpleted! Paid $129 service call but cancelled repair. Very unprofessional

Johnny is AWESOME! He's delightful, friendly professional, efficient, and highly knowledgeable! He fixed my ice maker, steamed all the excess ice from my freezer and realigned the freezer and refrigerator doors.
While he was working, he got calls from other repairmen and helped solve their problems, too! He never missed a beat during the calls and just kept right on working on my refrigerator. Johnny is clearly the repairmen's repairman, so it made me feel even more confident that he would get my refrigerator back in great shape!
I don't know how much you all pay him, but it can't possibly be enough! I hope you realize how lucky you are to have Johnny C.! And I hope you do everything possible to keep him happy!

Johnny called in advance to give me the approximate time he would arrive. My garbage disposal completely stopped working. I assumed it would have to be replaced. Johnny was able to make a simple repair. He clearly explained what had happened and why. He was professional, very knowledgeable, courteous, and made absolutely sure everything was in perfect working condition before he left. It is evident he takes pride in his work. If I should ever have a problem with another appliance I hope they send Johnny or someone as knowledgeable and efficient. Great job!!

Excellent repairman. Very professional. Organized, Task oriented, and Courteous.

Gregory arrived on time. Did the repair work as expected. Gave clear instructions on what I needed to do (have dryer vent cleaned).
Very satisfied with Gregory and the service received.

Johnny was very nice and helpful. He gave me the information I needed.

Drew was very personable and a joy to have in our home. Very experienced! Fix the problem, the second time around. Was very inconvenient to have to be here for two different days, but Drew did get it fixed finally!

Drew was awesome! He was very knowledge of the product and on spot with what was needed to fix the problem! He was professional yet very personable.
I previously had a bad experience with A&E, but not this time!
If I have future problems, I will request him if that's possible.
Great technician and a great person.

Drew was great and knowledgeable, disappointed with Kenmore but not Drew.

My experience with the customer service was abysmal. My technician finished the job very quickly once the part arrived. I had explained the situation a number of times but that info did not seem to reach the technician prior to the initial visit.