Roto-Rooter Plumbing & Water Cleanup

Van provided excellent customer service and communication on how to resolve our leak. Very thankful that Van was able to help us.

Absolutely horrendous service. So disappointed! It is so sad they take advantage of you when you are in distress. My bathtub was filled with poop so I called them. I was expecting to wait until Monday because I did not want to pay the extra fee. I was pleasantly surprised when they said there wasn’t one. They promised to come out, inspect, give a quote and if it all sounds good you can complete the service. When the tech came out:He advised me that the main line was clogged. It was. No doubt. As a new CITY homeowner I was unaware they weren’t supposed to fix that portion and I should have called the city first. That is my fault and my ignorance. However, as a major business one would think that should be transparent and honest. He quoted me to snake the entire line 564. But only needed to snake the portion from the outside hole to the street(the city’s portion)according to him. He pulled out a blockage. Lots of debris. He then advised I would need to follow the next day with the cameras because there was clearly a break in the line -and this would be free. I said sure. When I talked with a neighbor, he said call the city bc if the break is near the city they would be repairing it. So the next morning I called the city. So that’s what I did. Anyways, the next morning the city came and told me he should have never snaked their portion and definitely should not have charged me. They had to resnake it. He said that that is the city’s responsibility. He said your portion is the house this hole and rota rooter is well aware of that-you got scammed. At the same time, they are there the camera man from Roto shows up and he hears all this. He agrees that Roto should not have used the snake in that portion. I asked him not to camera it, as the city was already doing it. But the additional worker who was super kind by the way, told me to call and ask for a refund. He said you should not have to pay for this. So that is what I did. When management called me he originally agreed to refund me, but the ln called rep and he said he snaked me whole home. I was like that isn’t true. He even told me he did not. I said but lesson learned. I am just out the money. But after I got off the phone i realized oh wait I have security cameras, and oh wait they record!!!! So don’t say you snaked it and then tell me quite clearly you only had to snake portion from the hole out bc that’s where the blockage was! All I can say is in desperate times I will never ever use Roto Rooter because they take advantage of you and their reps lie. I will never let them in my home again. Side note I could call everyone out by name and post the video but I won’t be petty. Do better!

Reyes did a great job clearing my drain, and did not push me so hard on the up selling like most other companies. I felt like he did a good job for a reasonable price. I would call him again.