Eco Green Air

Sharing my experience here as well, in case someone is confused as to which location is Eco Green Air.

2025 UPDATE: We hired a different company, Bowman Heating & Cooling, to fix the problem. I had three independent proposals, and they all said the same thing: insulation is good, the unit is OK but maybe underpowered, but the ductwork Eco-Green Air installed was far too large and far too long, with too many splits, for the unit and the space, and so air was barely moving. Imagine blowing through a large PVC pipe versus blowing through a small straw, they said. Bowman put in 8-inch round ductwork, did not need to replace the unit, did not need to tweak insulation and the upstairs stays much cooler now. We then happily hired Bowman to then install a new unit for our main floor during a home renovation, and everything is working wonderfully.

7/11/2024 REPLY TO OWNER: No. I shared with you documentation that Alan recommended R38 and that I upgraded our attic to R38... you never replied. And no, the service call you did did not improve the system meaningfully. I shared data with you weeks ago showing our upstairs at 76 degrees in the morning despite blasting 66 on high 24/7. You're publicly gaslighting me. If you buy a business and benefit from its past 5-star reviews, you'll have to address the 1-stars. I tried addressing this with previous owner, which I showed you also. And Alan worked with past & current owners. Your reply here is disingenuous, contradicts what I've shared with you, and shows future customers what new ownership will do in a dispute: argue rather than listen. All that I asked is you do what you said you would: load calc to assess situation. I'll get it and share the results, and happily remove this if there error is in fact mine.

6/27/2024 UPDATE: Owner promised a load calculation at his expense in April to investigate. This did not happen: I paid $400 for a service call & they refilled refrigerant, which had negligible impact. No load calc. As I've documented to the owner this week, our upstairs is 77 degrees at 10pm despite being on full blast at 66-degrees 24/7. This is his definition of "we have engaged in a manner that has improved the issues you were having." He is refusing to follow-through on that promise nor any further discussion until I remove this review.

He also told me that I installed the incorrect insulation and the error is mine, but my email thread with them and the insulation installer shows I originally updated our attic insulation to what they told me to get. Pointing this out did not sway him to reconsider his perspective.

I hope to resolve this. I would remove the negative reviews, but it wasn't until I posted a negative review that they replied to my request to discuss the inadequacy of this system at all. I hate to be this difficult. For now, we're at a standstill.

ORIGINAL REVIEW:
Sold me a whole-house series of mini split units, both ducted and ductless, for our 1970s split-level home, to replace the entire heating & cooling system during a renovation.

The DAY they finished the job, Alan said "I never liked that unit in your attic, it's underpowered." I was never told there was going to be a power issue.

He was right. Our upstairs can NOT get cool in the summer, despite updated insulation per their requirements, and running all A/Cs throughout the house 24/7.

I have no idea why they sold & installed this.

That was $20,000 and we've had to purchase window units for anyone to be able to sleep upstairs (see the photo). I expect this to hurt our home's resale value substantially.

I did not insist on using mini splits. I was interested, but also got quotes on zoned central systems. This has been a huge & costly mistake.

They assured me the would follow-up to help address the issue... six months ago. I keep contacting Henry. Nothing.

The most recent service they did, they re-assembled a wall mini split incorrectly, causing water to drip. So I skipped a second day of work for them to come fix it.

Thanks Eco-Green Air.

I have used Eco Green Air several times now, most recently today! I reached out to the owner last night letting him know my downstairs AC unit was blowing air but was blowing WARM air. He has someone out today (a Sunday) and quickly fixed my issue. Their team has ALWAYS come out quickly whenever I have needed them and I'm very grateful. Today would have been miserable without my AC. Thanks Eco Green!