Swimming Pool Contractor reviews in Fayetteville, North Carolina

My wife, Brandi, and I recently hired Mako Pools to install our above-ground pool, and we could not be more pleased with the experience. Jennifer and her crew did an outstanding job from start to finish. Their communication, professionalism, attention to detail, and follow-up throughout the project exceeded our expectations.

We are extremely satisfied with our new pool and highly recommend Mako Pools to anyone considering a pool installation. Thank you, Jennifer for and team, for your exceptional work!

Very helpful thnk uuuu

Great service and excellent workmanship!

Very honest and fair! Any issues are promptly addressed. Thank you,Steve and Jennifer.

Great service, and quality craftsmanship. Wonderful people to do business with.

Great service. Wonderful people. Very easy to work with and they care about the quality.

My pool was put up well and communication was great I’ll recommend them, Thank you mako pools.

Jennifer and Steve are wonderful to work with and they have the best crew and they clean up after construction just a wonderful company j

Big A.I have known and worked with the owner of this company over 30 years.Great work and aaaattention to details.Wish I had something else for them to do.

Constant no shows. Doesn't return phone calls. Full of excuses of why they didn't show or why they're not available. Horrible experience. Admittedly the pool was eventually erected but the experience was the worst.

Great people, great workmanship. Can't go wrong with honest people. Definitely call them for your pool and deck.

From the time I called them about my pool from hallmark into the time they install my pool there were great and so is there work they are a good pool service.

Just had a new liner installed and could not be more pleased with all the hard work these folks did! Our pool looks amazing! I recommend them to everyone!

My name is Beverly and I would like everyone to know that Jennifer and her crew is awesome. The love that they have for their job and customer is higher than the scale for rating.if I ever need there work again, I will not hesitate to call them.
Thank you guys for everything I will happily pass your company name around

Awesome job!! This company came highly recommended by a coworker. Friendly and professional crew. Finished in a timely manner and I am LOVING my pool!! Thank you Steve, Jennifer and the rest of you wonderful guys!! A job well done!!

Since 2017, we’ve been using Mako Pool Service for the Maintenance per Recommendation of Hallmark Pools & SPA. On Feb 17, 2020, was another great service from to them they had to change the pool liner and sand. Steve and Jennifer they make sure that the quality of work is A+, They are on the job site to make sure that is done correctly the first time, the communication with the customer and answering question is also A+, they have a great crew that came to our house and was very courteous, professional and very customer oriented, also their crew made sure that the job site was cleaned up.

Translation to Spanish Reviews

Desde 2017, hemos estado usando Mako Pool Service para el mantenimiento por recomendación de Hallmark Pools & SPA. El 17 de febrero, 2020, fue otro servicio de ellos que tuvo que cambiar el interior de vinil de la piscina y la arena. Steve y Jennifer se asegurarse de que la calidad del trabajo es A +, ellos están en área de trabajo asegurarse de que se hace correctamente la primera vez, la comunicación con el cliente y responder a la pregunta es también A+, tienen un gran equipo muy cortés, profesional y muy orientado al cliente, también se aseguraron de que área de trabajo quede limpio antes de irse al final del día.

Jeff & Sandra

Maki Pool Services were extremely profession and walked me through the process of what they had to do to repair my pool wall and replace my pool liner. They completed phase one of the project in 3 1/2 hours. They were so efficient that I cooked them dinner to go.

THANKS FOR A SUPERB JOB!
GO MAKO!!!

Reggie and Kathia Ennett

My husband and I have been communicating with this company for over a month now, just trying to find out what their schedule is like and if we can get ourselves on that schedule to have an above ground pool installed. Each time we've been told we would get a call back. We were even told someone would come out to give us an estimate but they didn't come out and we didn't even get a courtesy call. Only after I sent an email did I they reach out...only to be told they would be coming out and you guessed it...no show and no call. Such a shame because this company came highly recommended and they were nice on the phone but their lack of communication is a deal breaker. Based on their poor communication skills, I'd be afraid to hire them now. I'm afraid they wouldn't get the job done. If they just had the courtesy to tell us whether they are scheduling the job we asked for or if they are prioritizing bigger jobs, we would completely understand. But they obviously don't need our business if they leave us hanging so many times. Very inconsiderate and unprofessional if you ask me. This company might challenge this review but I have phone records and an email to back this up. Very disappointed. I'd give zero stars if I could.

Good quality workmanship. Answered all of our questions in a timely manner. Only misunderstanding was when payment was due. My understanding was when job was complete. Their understanding was when water started flowing into the pool. Any way things worked out. We are enjoying our new pool. I would recommend this company.

The service to the pool was not an issue, however with no prior notice and no invoice given...this woman rings my doorbell and behaves like a mafia story from a movie. She demanded to collect cash I didn't have on me due to NO NOTIFICATION, then says she is not leaving and then her male associate proceeds to talk ugly to me and threaten me with a sheriff! I politely asked for an invoice, and 3 days before clearly told them to LET ME KNOW what day for payment so that I could be prepared. They had no problems texting me prior, but nothing about payment date or payment pickup on this day. I didn't even know an exact completion date and figured they would simply let me know NICELY!! Mind you, its 155 dollars that I told them I would gladly go to the ATM and get once dressed, and come by their office or mail payment, or they could come by later since they just rang the doorbell and gave no notice. They argued with me in a very ugly and unprofessional manner for over 20 minutes. Brought no invoice or receipt, yet stated they were going to camp out in front of my home. I run three businesses and these PEOPLE are extremely unprofessional towards payment handling and how to speak to a customer. Needless to say, they had their payment within an hour once I was dressed and made it to the ATM. Then I had to sit and wait for them to show up with a proper bill they had to go get after harassing me. I have never been treated so rudely in front of my children and family ever. I never received any form of apology either for the record. I strongly suggest giving your business to a company that does not speak to customers this way at their home.

Thanks to Mako pool inc. We are having our back yard transformed and the experience thus far has proven to be profession , and thier level of knowledge to make this dream into a reality has proven to be evident sence day one.

I am happy with the open lines of communication and they have been very accommodating with our ideas and even offered a few recommendations that would help us save money, yet not sacrificing the end product we are looking for.

If you are looking for a pool installed this summer, I would recommend Mako Pools. Both owners visit my property and ensured timely completion and craftsmanship, thier crew was a group of highly skilled young men learning an honorable trade. I was impressed with a crew, young but knowledgeable and fully trained on equipment.

I was impressed on installation time with the initial, a crew of roughly six installers and one of the owners they had my pool up and level in mere hours. After which for the next two days I received follow ups via phone and in person to ensure everything was in order.

This is to notched Mom & PoP business and I highly recommend if purchasing a pool this summer call Mako pools for install, you will be happy Scotty A.