Water Damage Restoration reviews in Fayetteville, North Carolina

Fayetteville NC BMS CAT is a great restoration company. My home had water damage due to a cracked water line. The damage area included both upstairs bathrooms, downstairs bathroom, laundry room, closet and flooring in the den. My insurance contacted BMS CAT and they were at my home within 1 hour. The operations manager Carlos Davila showed up and did an outstanding damage assessment inspection. Moisture readings, photo's of the damage areas. Carlos informed me of the details and what would take place next. The next day Carlos showed up with the Water Mitigation team, Lead Anthony, Chrissy, Denise, Destiny and Mert, came in assess the damaged areas and split up in two teams. The Ladies were upstairs the Men were downstairs. Both teams removed toilets vanities, plumbing lines, drywall, the flooring was stripped down to the subfloor. In the Den they put up a plastic barrier to protect the undamaged area and furniture. I was blown away of the attention to detail in removing lower dry wall sections and flooring. Once removal was complete they brought in the heavy equipment, dehumidifier and air movers and placed them in the precise location to dry out the affected area completely. My wife and I were truly in awe of how polite, and profession this team is. I will definitely recommend BMS CAT for their services. The best in Fayetteville North Carolina.

Carlos was a pleasure to work with on the jobsite, very good communication and timing!

The best work. Ronnie and his team paid attention to detail and took their time.

They will lose and mislabeled your things you have to stand over them like a hawk and will lie about it. Personal experience.

Needed some repairs done and they were fantastic! Quality work and very professional.. apparently they are under new management and he's definitely committed to A+ results. Will use again in the future, if needed, and would recommend to anyone!

Scammers. Offered a free estimate then tried to charge $194 for an "inspection" when I received the estimate. Will tell everyone I know to avoid this company.

I used this company for damages on my home and I was very impressed with the friendliness of the staff and the management team. There was great communication the entire time, from start to finish. They work very quickly and effectively. I'd highly recommend them to anyone!!

Highland Construction, BMS CAT, actually owes me money. I left a review on the other locations Google review and encourage everyone to read ALL the horrible reviews. They cashed my deductible check BEFORE they even had their estimates into to USAA. I decided not to use them, asked for the money back and was told they used the money for emergency tarping. They invoiced USAA AND took my money! The best thing is, they used MY tarp!!!! Charged me almost $700! I didn't go with this company for my roof because they DEMANDED half up front for the roof, almost $20,000. Now I'm just trying to get $300 back. It's not much, but it's the principal. It's not about service or work, it's just about money. The good Google reviews on the other site were posted by people who work there.

Worked with Greg McCall for restoration on a newly purchased "as is" property. Mr. McCall and his team were dedicated to assisting with meeting my needs in a timely, organized, affordable fashion! I highly recommend, already scheduled again for future projects! Thank you so much to Greg and his team!

Awesome company to work with. We have loved working with the general manager, Greg McCall as well as our new account manager Autumn.
The management is great to work with and the project managers are really friendly and responsive.
I enjoy working with Aaron and Ronnie especially
They pay vendors in a timely manner and stay on top of communication.
I highly recommend using Highland Construction

Highland construction delivered on every promise given.
From initial estimate to the roof replacement was all done within a week, I searched out other companies but none as detailed and fast to delivery like Highland. I would do business with them again no doubt.

My roof replacement for my home was all done in a day and I was undoubtedly impressed by their overall performance! Well done!

When you go through something as tragic as a house fire, you're hoping you will be dealing with professionals who will get you back into your home as soon as possible. I had some bad experiences from the onset, but then I switched over to BMS-CAT Team Fayetteville, and things started moving sooo rapidly! I have heard horror stories about people having to wait a year or more to have their home reconstructed after a fire or flood. That is not the case with BMS-CAT in Fayetteville! They are sooo responsive, and work tirelessly to get you and your family back into your home. Greg McCall & Mark Guthrie turned our situation around 360 degrees!! Every time I think of how dedicated they were to us and restoring our family home, I want to cry, and I cannot thank them enough!!!! Every single member on their team became my best friend! They worked weekends and late hours so that we could get back into our home before Thanksgiving, and it was the best Thanksgiving EVER!! Why should you wait a year or more to get back into your home? BMS-CAT will get you back into your home sooner than any other restoration team, trust me! And they do it with the utmost professionalism and kindness. I cannot sing their praises enough! All I can say is this...at a very tough time in our lives, BMS-CAT and their team of experts gave us back our home, even better than it was before, and we are forever grateful.

Great communication and service, worked with Jackson Hewitt and he was fantastic. Would absolutely recommend

Jorien & Deon made our long awaited pack out a great experience. They were both very professional and went out of their way to make sure I was happy with the placement of all of my things. They are a good representation of what your company stands for. Applause to them. Great customer service.

SERVPRO did an amazing job addressing my renovation needs. Given my constant traveling schedule, they were courteous and accommodating while achieving the deadlines. I’m highly satisfied with the quality of the work and the breadth of options for the bathroom materials. Overall, I’d recommend SERVPRO to anybody in need of professional renovation services.

Jackson and Slim came and fogged my AC vents to remove the mold. They were very friendly and professional, and my air ducts are definitely better than they were. 10/10 would recommend.

Tamika was such a big help! She was timely, thorough, and helped explain her findings well. And she was happy and had a smile on her face. Thank you!

Family Member had water damage from a leak in the kitchen.
Dion and Jackson did a ton of work getting the mitigation done. They were very polite and explained every step as they went.
They moved appliances and took out cabinets and took up the floor and the underlay.
Set up commercial dehumidifiers and removed all the wet insulation from the crawl space and set up a dehumidifier down there.
Amazing

Shorty and Bri N from ServPro were so friendly! It was awesome meeting yall and putting my home in your care! :-)))) I’m adding Eric, Tones and Tay!! Great group of professionals!!! Go Ravens!!!!
Karelle

This review is for the initial visit from SERVPRO to look at water damage caused by a plumbing leak. We plan to use this company to handle mitigation and repairs. (Execution of the work has not happened yet.) Eric and Jorian came out, and in an efficient, professional, and friendly manner conducted their assessment. They were thorough and knowledgeable - able to answer my questions. So far so good!

Servpro did an excellent job at my mom’s house. Donel Robinson and Brianna were the first team to come out. They are very courteous and professional. Great jobs! They started the first part to fix the water problem, left the area nice and clean. Thank you Donel and Brianna. Jessica and her team came to inspect the area and pick up the equipment. They were great also and reassured us that Servpro would be available if there was any problem. Thanks Servpro you have wonderful customer service.