All reviews for Stephenson Heating and Air Conditioning, Inc.

Stephenson Heating and Air came out and replaced our HVAC unit back in 2014 prior to the start of summer for a fair and reasonable price. This weekend in 2019, the refrigerant charge was lost in the unit due to a probable leak somewhere in the coil section, just a few months outside of the 5 year base limited warranty period. Hard to remember what was discussed regarding warranties when the unit was installed so I looked to see if the warranty had been registered and it had been for the extended 10 year on parts. The small act of registering the warranty for their client will likely save me $1500-$2000 now when some leave it to the homeowner to register. Recommend these folks if you need your HVAC serviced/replaced.

I had a heating and cooling unit placed in my home last week by Stephenson. They came out, gave me a reasonable estimate, and then promptly replaced my old unit with a new more efficient 16 SEER unit. They were professional and courteous, and removed all of the old stuff. The best part is that they installed a new thermostat that connects to Wi-FI and allows me to operate the unit from my cell phone. This will be very helpful when I am traveling and come back in town to a well heated or cooled home. Stephenson is a good company to work with!

I was having issues with the gas logs that were installed by them in a new construction home that i bought 11/19. The flame would go out after about 15 min. I could get it restarted started, but would do the same thing a few days later. I was put in contact with Wayne, the gas logs guy. He trouble shooted with me a few things, including clean/dust/vac, check regulator, restack logs properly, etc. I still had issues. I got in contact again with Wayne, and he called me back and said they would replace base. It was probably a manufacture defect. The tech came out when scheduled, and replaced it in about 15 min. The tech gave me good tips to keep it running well over the next several years!! Very pleased with the response and service I got with Stephenson's!!

Douglas and Tyler came out to my house in Holly Ridge and did outstanding work. They showed up early, very personable and got right to work. They were very thorough in explaining what the problem was, fixed it and explained how the solution would help the air circulate through my house. Very professional and attention to detail oriented. I would 100% recommend them to any friends and family members.

Very happy with our experience with Stephenson Heating and Air Conditioning! New unit with full duct work replacement. Great price and professional crew! Thank you Douglas and Paige Stephenson, Alex, and Tyler! Highly recommend!!

Honest, fair pricing, good quality work, on replacing my entire system. Professional job from the front office, thru installation. I've always believed you get what you pay for. If you are looking for cheap shoddy work that will not last, you may want to go with one of the big box companies that don't care about quality, and instead focus on quantity. If you want good quality work, from a company that will take their time to ensure you have a system done right, that gives you the best outcome for your home, call Stephenson Heating and Air. They stand behind their work. (& No, I don't work for this company, nor did they pay me to write a review 😊)

Douglas came out same day and gave an estimate on unit replacement. Super friendly and knowledgeable guy and not pressuring a sale. Scheduled an install a few days later and Douglas himself showed up at 7am to install the units after an installation crew member couldn’t make it! (Now that’s service!) Very upfront and knowledgeable company with competitive prices. Highly recommended! Thanks Jeremie and Jennifer Canady

We have now users Stephenson several times. It started with a routine maintenance a couple of summers ago. We asked about zoning our system to make it run better and get a few more years out of it. And boy, did Stephenson's go above and beyond.

They gave our initial quote and honored it. They have a problem with the zoning during the first heating system, but they came and fixed it without any additional charges.

I have definitely found a good, honest, dependable company to do business. They have a loyal customer now!

Stephenson heating and air gets 5 stars from me. I had an issue with my dryer vent and called Stephenson to check it out. They came out first thing in the morning, diagnosed the problem and began fixing it right away. They had it fixed before lunch. I can’t recommend them enough. Give them a call if you are having HVAC issues.

Fantastic, professional, and friendly service. After they had completed the work on my home, they cleaned up and you couldn’t even tell anything was done. They took the time to go over everything with me. So pleased with the level of service I received. Highly recommend Stephenson’s Heating and Air.

Had issues with my unit, Spoke with a lady named Paige. She was friendly, courteous and extremely helpful. Arrangements were made to have someone come to take a look at my unit. They arrived on time and were extremely professional. Within no time my unit was up and running. Now this is professionalism at it's finest. Thank you Stephenson's Heating and Air for a great experience. I will definitely be contacting the company again if any issues arise.

Great services every time. Most recently the AC stopped working. Technician was on time and fixed the issue in a timely manner.

We needed to add a vent to our HVAC system. Stephenson contacted us within a few days and provided a quote via phone. We were also able to schedule services for the very next week. The service was more intensive then they originally thought, but honored their quote and performed the service efficiently and cleaned up well afterwards. I was very happy and would use them again.

I’ve been dealing with this family owned business for the past 19 years. I’ve always received great service. They just recently installed a new havac unit and thermostat at my home. It’s was way cheaper than a few other places I had checked with. The unit was inspected and passed. Thank you Stephenson heating and air for a job well done!!!

Great, prompt service installing our new heat pump. We had an issue with one end of the house being a little warmer than the other. They recommended adjusting the dampers in the air handler, and that solved our problem. I've been using Stephenson since the mid 90s.

I called Stephenson's for the first time this Monday morning. A/C unit wouldn't turn off. They were on-site within the hour. Problem fixed. Technician Randy Young was very knowledgeable. Would highly recommend!!

We recently needed to replace our old HVAC unit, contacted Stephenson for a quote. Everyone we have had contact with so far has been wonderful. They are quick to respond and got our system up and running, and we sure have needed it this week during these sweltering 95 degree days. Thank you so much to everyone with Stephenson !! Great company to deal with.

Stephenson's installed my system new in my new house in 2014. 2 weeks ago the heat became inconsistent, mostly not producing hot air but once in awhile. I finally called them out for service and they sent Kenny out the same day. Kenny was great! He discovered a setting on the control board that probably should have been adjusted differently at the time of install. So I called & spoke with Percy, the Service Manager. In the end, after Percy got the "inside update" from the tech he called me back and said the setting wasn't "wrong" per se (it worked for 2.5 winters so far) but that the new setting was certainly more appropriate. As such, he refunded what I paid for my service call and apologized. Now THAT'S honest and fair. Can't really ask for more than that. Percy did like I tell my customers at work, "I may not always GET it right but I'll always MAKE it right". Percy & Stephenson's definitely MADE it right. 5 Stars from this home owner!

The job I requested was a small one but these guys knocked it out with stellar service from start to finish. I'd reached out to 2 competitors as well before deciding who to hire. Both of them advertise regularly on the radio and otherwise. One offered a quote roughly 20 times the Stephenson quote suggesting they really didn't want to help me. The other NEVER even returned my call. Stephenson will be my first call moving forward.

I am a new home owner of less than 5 years and a Rheem Rudd unit was installed with my home. Since day one I have had nothing but problems with this unit. In the beginning we called the company who we were advised installed the unit, Beasley's Heating/Air, and after several attempts to fix it we were still having problems. In hopes to find a company who would do what they say and stand behind their product we called Stephenson Heating/Air. We were so satisfied with their service that we obtained a service contract with them so they can continue to maintain our units. We have also told our neighbors about them and they too now have a service contract with them. Each time the techs have been out to our home they have been knowledgeable, polite and courteous. I always appreciate that when people I don't know are coming into my home. We have since, of our own choice, decided to have our Rheem Rudd removed and it replaced with an American Standard unit. The installation of this unit went smoothly as well. I would highly recommend this company to any one of my friends. They renew my faith that there are still companies in this world who care about the customer and are not out just to make a dollar. Thank you, Stephenson Heating/Air!!!!

We had a problem with our AC upstairs and called Stephenson's as they were the ones to install it 4 years ago. They came out same day and found a leaking coil in the attic (manufacturers defect.) They added enough refrigerant to get us cool again while the part was on order. The part was luckily under warranty and they were able to order the part and install it the same week only charging labor, diagnosing fee, and freon. Great professional and friendly company.