Stephenson Heating and Air Conditioning, Inc.

Overall was a Very Good experience! The only problem I had was it took just about a week for them to come out. But it is understandable some what because it is just starting to get hot again and a lot of people need service. When they did come he was on time, nice and fast. I have an older unit that they do not carry parts for and he was able to fix it by disengaging something (I forget what the exact problem was). But I did not have to wait longer for the part to come in and they only charged me the service fee of $89. I have a home warranty with HSA and they do not deal with them but when I called and talked to them they asked to talk to him and he talked to them for me cause like I said I don't remember what was wrong with it. I did not even send in the invoice to HSA because it was only a $14 difference from what I have to pay anyways. Like I said though, Great job!

Terrible customer service. I had a fire in my heater pack which also filled my brand new house and air handler with soot and smoke. Probably was a manufacturer's defect so not their fault exactly but the brand they sell so they need to stand behind it (Trane/ American Standard). Now my heater is making the same smell it did 13 months ago right before it caught fire again. I called and asked if they could come out and look at it and see if it was under warranty still. They said they would look into it and the guy would call me back. 1.5 days later I gave them a call and they said they are not interested in doing the work. I told you I have a potential fire in my house and you cant take the time to call back and let me know so I can get someone else out here? I thought when I said POTENTIAL FIRE there was an implied sense of urgency but not with this company. That is fine if you don't want to do the work but if you can't follow through on a simple phone call then you shouldn't be in business.

We purchased a new construction home in Burlington 2 years ago where the builder used this company for the heating at air. When we we’re still under warranty, the gas log fire place wasn’t working so we called them and we’re told that we are too far and they will come to us when they are in the area and will let us know when that would be a few days before. Whatever you know, I get it. Side note, it was months before they came out and fixed it. Well now our 2 year old hvac unit went out and they again are acting like it’s such a pain for them to come this far. I don’t understand why they would install things so far away, if they don’t want to service them. Wouldn’t recommend them one bit.