Landscaping reviews in Garner, North Carolina

To start… It is never a good feeling to leave anyone or their company a bad review for their services, but I have thought hard on this situation.. and after the experience I’ve had I think it’s fairly warranted. I found Carolina Outdoor by searching online for local companies in the area in hopes of being able to support a local business. To start I filled out my proposals, spoke with a team member and decided on pricing & services. The final decision was for routine yard maintenance and large shrubbery trimming. This all took place early season in April & I was quoted for both and we made plans for both. I emailed pictures of the shrubbery in my yard that would need cut back along with information about it as requested. After almost a month passed from the date planned for the shrubbery I contacted the company a couple of times (who never answers the phone) to reach out about the service. I was told that they were still waiting on dispatch. Okay, well no worries! I totally understand! .. and waited patiently for my yards turn. After several more weeks the company texts me and suggests I find another company for this work because they can not get to me. Lovely, after 2 months of waiting patiently I am now turned away. Still I continue to get my yard mowed because things happen & I still want to support a local company. Well besides a few hiccups things went fairly ok with yard service up until mid season in August. I come home one day and notice my yard is half mowed. None of my ditches are cut, nothing was blown, and the grass wasn’t cut along my fence line. I let it go & figured they may have a reason for having an off day.. I am not going to call about it. Then 2 weeks later Scott decides to email me one morning that my account has been closed. No warning, no explanation, just closed my account. I email back asking why my account is closed and he calls me back and informs me that he did not realize my yard had areas of gravel in it (from an old gravel driveway years ago) and he doesn’t feel comfortable. I informed him that a prior company had weed eated that area, and mowed the other areas of the yard (figured that might be helpful) and he said no. You’d think a landscaping company who’s websites states “When a problem arises, we pride ourselves in being able to think outside the box and solve the problem creatively” would make suggestions, offer additional services, know how to work around things like this, something to help me maybe fix this problem and work together on my yard? But no. Just closed my account without ever talking to me about it. He then states “I didn’t think it would be appropriate to call you at 7am and let you know I was closing your account”. Uh yeah, Scott you are completely right… and neither is sending me an email at 7am to start my day off telling me that my account has been closed without any explanation. In fact the professional thing to do would have been to call me the day you were at my house and developed your concerns and talked to me about it then, not send me an email 2 weeks later when my grass is long and ready for it’s next service. Especially when the last time you came you didn’t even completely service the yard, but still charged me the full amount (Mind you I didn’t even call & fuss about it, because I was giving benefit of the doubt for the situation).

So Scott, you are correct, this did indeed put a “sour taste in my mouth”. Hence the poor review. Sounds like this company was just lazy and instead of helping me figure out my difficult yard… just sent a cowardly email that wasn’t professional. But still.. best of luck to ya and your company! I hope you treat other families and their homes with more kindness and professionalism than you did mine.

P.S. He offered to come out one more time to mow (since it was my week to be serviced), which is the kind thing to do since you waited until I was due for my next service, following a half completed job prior, to then cancel me and leave me with an over due yard and scrambling to find someone new… no one showed. Go figure.

Reliable, courteous, and always thorough. We have been happy customers for 10 years now. Thanks!

We have had Carolina Outdoor Creations mowing our lawn for the past few years. They have always done a great job at a reasonable price and are always very responsive when I contact them to stop for the winter and restart for spring/summer.

We recently had them clean up the landscape beds in front of our house that we let overgrow. I think I unintentionally undersold how much work the job was and they let me know what they needed to do to clean it up properly and still got it all done. They did it so fast and made it look so much nicer than we could have done ourselves.

They really know what they're talking about when it comes to keeping your yard looking great.

They do a decent job of mowing when they actually show up, but overall the company is disorganized, unreliable, and very hard to communicate with.

I had to fire them after multiple no-shows and broken promises on the part of Scott Braswell, who both overpromises and underdelivers. Calls and messages are generally not returned.

Eventually Braswell’s crews stopped showing up altogether — no explanation, no communication of any kind. I sent a message essentially asking “Do you want my business or not?”

No reply.

So it seems the answer was no, but Scott is too disorganized and/or cowardly to say so.

I cannot in good conscience recommend this company. Better options exist.

I needed a new culvert at the end of my driveway and I called Scott to see if his business could help. I can’t say enough good about how my project was handled. Care and professionalism. The end result was excellent!

I went to visit the finished showroom last week and I have to say Scott has really outdone himself! I've done business with a few landscaping companies over the past years but I have never seen anything like it. The showroom is set up beautifully, in a way that really highlights their work. I definitely recommend Scott, Erin, and the whole team! Stop by and see the showroom! You will not be disappointed!

Another most excellent job done by Scott and the gang, seeding & aerating our yard yesterday. Always courteous and attentive to my requests, Carolina Outdoor Creations continues to impress. In addition to our weekly grass cutting, they worked on our back yard installing a retaining wall. It looks great, and everything was done according to quote and details. My wife, Gerri, works hard on our landscape as I am a paraplegic. Carolina Creations got it looking great. Gerri keeps it looking great with the help of Scott & Carolina Creations and their weekly cuts.

Thank you!
Jeff B