Water Damage Restoration reviews in Garner, North Carolina

Robert & Jenson were timely and friendly

Was helped by an employee named Ryan W., he was very nice and answered all my questions. I highly recommend this service

Rain infiltrated sunroom and got behind wall and under wood floor. Very pleased with Robert, Gus and Bub

We had Angie and Carlos. Angie was extremely knowledgeable and they were both extremely polite and accommodating.

Robert, Jonathan,& Juan were professional and timely. They did a great job.

Mike G has great customer service and a good work ethic.

Robert and Jordan were very thorough and competent. Would recommend ServPro to others who have unwanted water-related issues.

I had water damage in my townhouse and They assign Robert and Raymond so handle it. They were quick and took care of it and Juan always answered my calls whenever I had questions. Thank You!

Great service! All the staff acted age worked very professional. Helped to quickly solve our leak issue.
Special thanks to:

Robert
Reyes
Fernando
Al

ServPro did good work, and were understanding and helpful in the face of difficulties getting insurance to do their part and live up to their responsibilities.

We used Servepro after we had a blockage in our sewer overflow pipe, causing sewage to overflow our toilets and leading to a huge mess including sewage flowing into our HVAC ducts, seeping under our floorboards and into the basement ceiling. The damage was pretty extensive and Servepro was out to our house within two hours after they were notified of the issue. They were proactive in communication with us about their arrival times, what their next steps were going to be, their time estimate to complete the cleanup, etc. I felt safe and comfortable with them inside my house despite the covid pandemic - they always wore masks and wore them correctly! I HIGHLY HIGHLY recommend them!

Carlos has been great and committed to our home even after work has been completedbto fox minor things. Really appreciate everything the communication.

Chauncey and Derek quickly moved all my things back into my home. I couldn’t be happier with the professionalism and quality of the move. It was very fast and easy. I would definitely recommend this service to anyone who needs it. Thank you guys so much for being the greatest around.

Robert, Rayez, Timmy and Fernando did an awesome job taking care of us while we dealt with some awful water damage. They were professional, helpful and organized! Highly reccomend!!

Robert and Raymond were amazing. They came in and assessed our water damage quickly and left fans overnight so it could dry. They were friendly and respectful! Overall great to work with!

Highly recommend Angie and Carlos for any issues you may have. We had a washing machine leak upstairs causing some damage. Angie and Carlos were onsite within an hour setting up equipment. They were both knowledgeable, courteous, and diligent in making sure the water was removed with as little demo as possible. 5/5 would recommend.

Had an emergency water issue. Robert, Jordan and John with Servpro came to my house within an hour and took care of my emergency. This crew was professional, and explained the entire process. They were very knowledgeable and I appreciated the time and work that they did to resolve the emergency. I will definitely refer this company!!

Timmy and Chris came out and did a wonderful job. They were both extremely courteous, responsive to calls and needs, and professional. When I was talking to Timmy about the job, you could definitely tell that he was concerned about taking the time necessary to do the job right. That kind of character is so important when having people come into your home.

Servpro took great care of our home after a major water leak that affected both floors. Servpro staff was very professional and Thomas was amazing with the care he took prepping and protecting our home from further damage.

They were great, from the person assigned to my project to the person who help pick materials. Always answered all my questions. Always kept me in the loop. The people that came in, did an excellent job. Shout out to Eleximo and his team.

This company was recommended by my insurance company after I experienced a house fire. Of course they had a top notch sales pitch exclaiming how they would take care of everything and provide outstanding service. They were contracted to clean the interior and the contents of my home, plus demo a room which had significant fire damage. The cleaning process also included inventorying my contents and disposing of any damaged contents accordingly.

Well the cleaning crew they used was less than professional. I found them using MY cleaning supplies, snooping through personal items (i.e. reading documents) and attempting to not inventory items they were "wink wink" disposing of. Luckily for me, my schedule permitted me to be present on most occasions. I know this helped to keep them off guard and curb any further mishaps. Once the cleaning was done, my non-salvageable inventory list totaled over 10 pages of items which I would need to submit to my insurance. Oh, and while doing the inventory the cleaners didn't have enough inventory sheets so I had to give them one of my spiral notebooks so they could finish up.To get the final inventory list, I had to reach out to Service Master constantly for any response. I called, emailed, texted for over five weeks and only after involving my insurance company did they finally provide it.

During the demo process, they had to disconnect the plumbing in the bathroom to dispose of the damaged fixtures (tubs, sinks, toilet, etc). The day after the demo was complete, I stopped by and found standing water in my bathroom. After inspecting my crawlspace I found it was soaking wet along with the insulation under the bathroom subfloor. So now not only was I dealing with fire damage, I was facing water and possible mold damage. Somehow they forgot to cap the cut plumbing lines to the tub and sinks.

When I contacted the general manager/owner of ServiceMaster he had the nerve to say he was busy and couldn't do anything about it that day. Well after further conversation he did get someone out to look at it but it took a few more days before they pulled out the damaged insulation and placed fans in the house to dry out the moisture. In the process they
attempted to claim I was responsible for the leak somehow. Needless to say, I would not recommend this company to anyone needing any kind of service. They billed my insurance over $25k for some of the most unprofessional, disorganized, and inconsiderate behavior I've ever experienced from a company. And if they want to dispute my review feel free to do so, but be aware I have receipts.