Authentic Construction LLC/NC Storm Repair

TL;DR
Project estimated at 4-6 months, took 10 months to complete. We experienced repeated quality issues (still discovering more), inconsistent follow-through, and an unprofessional final interaction. We would not recommend.

UPDATE: After just 3 months, both a new air conditioner and a 2 year old unit Authentic Construction relocated FAILED. Multiple third party experts determined extreme incompetence in the install and relocation, with a 6 inch opening blowing into attic, exposed wiring, and lack of a pan safety switch and valve caps in new unit. The 2 year old unit they moved had a bend in the freon line. The compressor then blew up leaking freon and we were forced to evacuate the house. (See photos.) We had to spend many thousands fixing their errors, with more likely to come. Please, avoid this company at all cost.

Edit: after a month, we’ve discovered many more issues. The insulation is falling out of the floors on all new areas of the house. Bathroom caulk has failed.

Our experience
We recently completed a renovation of our single-story 1950s ranch with Authentic Construction. We didn’t initially plan to leave a negative review, but our overall experience, particularly the way it ended, compels us to share it.

Timeline
The project was initially estimated at 4–6 months and ultimately took 10 months. While there was an early 1–2 month delay due to the gas company, the project extended well beyond that. The prolonged construction was especially difficult as it overlapped with my wife’s third trimester, and work was still ongoing when we brought our newborn home. The move-in date was set and then pushed back 4 separate times.

Quality Issues
Throughout the project, we encountered both major and minor workmanship issues. There are too many to mention, but I've highlighted a few below (including photos):
- The back half of the home remained exposed to the elements for roughly two months without proper tarping, with standing water on hardwood floors for weeks.
- The newly installed HVAC system is too powerful for the new addition, which resulted in pressurized doors not closing properly and a wind-tunnel sound on the lowest setting. We have to bring in another HVAC professional.
- Multiple framing corrections were required.
- Numerous smaller problems added up. For example, in one 24-hour period, two ceiling vents fell out, a bathroom mirror detached from the wall, and a closet shelf pulled out when first used due to improper anchoring.
- Even after completion, we’ve continued to find items that were missed, including reversed shower controls, missing insulation on the attic door, improperly sized crawl space vents, and another ceiling vent that later fell.

Communication & Process
We had many productive in-person conversations, and we approached every issue with kindness and professionalism. However, commitments were often made verbally and not followed through without repeated reminders. It frequently felt like we were responsible for tracking open items rather than having a structured quality control process in place.

We understand that construction projects require back-and-forth and adjustments. Our concerns were not about isolated mistakes, but about the volume of recurring issues and the need to repeatedly flag them ourselves, often after weeks or months.

Final Interaction
At the end of the project, when we expressed disappointment about the number of quality concerns, the conversation escalated in an unprofessional manner. The owner was cursing and even directly insulted our character. Disagreements can happen, but respectful communication should remain a baseline.

Overall
We like the final design and layout of our home, and we do appreciate the vision and flow they helped create while maintaining the character of our ranch. However, based on our experience with delays, quality control, and communication — particularly the way concerns were handled at the end — we cannot recommend them.

We had hoped for a different experience and wanted to share ours so future clients can make an informed decision.

My name is Anmaw and I had these company repair my roof and they had such a wonderful job and the job has been done only one day and also the owner of this company is a great guy clear communication and he put the right people to work and I really recommended to any one …….

Good job

Ted was always responsive to my calls or text. They showed up on time, completed the job as agreed and at the agreed price
I would definitely recommend

Chuck Long