Plumbing reviews in Kenly, North Carolina

I had a new hot water heater installed by Travis Creech Plumbing back in March 2022. In November 2023 I called them to help identify some issues we were having with inconsistent temps and no hot water in the kitchen. Young tech came out and called me saying he didn't see any issues. Asked him if the kitchen sink magically had hot water now and he said well, no. I had to remind him that was a problem! He then called back saying I had a bad element, that he wasn't able to remove and they had to send another tech out to get it out. I asked from the first time I called about the unit being under warranty as it was only a year old and was told time after time there was no warranty. They did not fix the issue and didn't even refill the hot water heater to test if the repair fixed the problem. I had to have another plumber come out and they saw rust, which draws the assumption that an old element was put in. Called the manufacturer and it was confirmed that the unit had a 6 year parts warranty. They have denied any warranty on their product or provide any guidance on how to obtain warrantied parts. Inexperienced techs, not warranting products they sell...how does a reputable plumber not know the warranties of their products?! Will never use this company, and will continue to warn everyone about their practices.

When you have Septic issues it always seems like an emergency! Thanks to Travis Creech Plumbing and Septic, it can be quickly resolved. They are courteous and quick to respond to customer service. They also don't stop until the job is complete. Thank you for all your help!

T. White

Travis Creech plumbing came out and rectified the problem. Tank was replaced again and they made the misdiagnosis of clogging from cap right with me by including a concrete tank and risers which are up charges, they included them in repair for the inconvenience and the money I had previously paid. System has been working properly for several weeks now. They took care of the issue at hand. Due to the number of times I had issues I can not say it was a 5 star experience but they did right the wrong.

Followed up by sending an invoice to replace a tank that was damaged since it was installed (a month or two) sent invoice after updating review saying problem was rectified. Laughable leadership.

I would not reccomend for installing septic systems. I also would not recommend for repairing septic systems. After my tank floated out of the ground on a new construction, and after nothing in the house draining right, I was told I broke off a piece of the cap that was blocking the pipe and charged 500 and some dollars. They never ran an inspection camera in the pipe or recovered a piece of a cap. About two weeks later it was overflowing everything in my month old house(again). They come back out and found the pipe from residence to the tank had been done very poorly(was admitted to be wrong by the two employees present) all the pipe flanges were backwards giving debris a place to catch and pile up. Well that repair did the job for about another month and I have everything overflowing yet again. Also after finding the botched and rigged piping I requested a refund on my payment for the broken cap, which all messages and calls have gone ignored.

Fantastic Company! Neil was on-time and very professional and knowledgeable. He had the new faucet installed in no-time. I will definitely use Travis Creech Plumbing again for my future needs.

Good quick scheduling for on site evaluation. Same day quotes. The technician Justin was thorough and informative every step of the way. Very professional service all around

Had to have our septic replaced a couple of years ago and got this company to do it. We are now having problems, they forgot to put a filter into the new system and their guy drove over one of the drain field pipes causing it to collapse. Now they won’t even return our call to come up with a plan to fix it.

Was having issues with my septic tank backing up. They came out and looked at the distribution box (for free which was nice) and told me it was broken. They said I needed it completely replaced, the tank pumped, the lines jetstreamed, and wanted to charge me almost $5,000 for it. We got a second opinion, the box is not broken and the tank didn’t need to be pumped. The issue was a clog, and we paid $275 to a different plumber to have the issue fixed. It really felt like Myrtle Creech knew that I wouldn’t know any better and was trying to pull one over on me. I’ve included pictures of our d box and of the email from Travis Creech Plumbing telling me it was broken and would cost $4,800 to fix.

Earlier this year I had septic issue and my son recommended them. They came right out, found the issue, fixed it and didn’t charge an arm and a leg. Last week I discovered an issue with the outdoor shower at my place at the beach that required the water to the whole home be turned off. I was surprised there weren’t shut off valves for those lines. I called first thing Monday morning and they were able to combine my job with another in the area and came out the following day, again not charging me an exorbitant amount. They added shut odd valves for both the hot and cold lines and are currently looking for either replacement knobs or a new fixture. I told them no rush, since it’ll be at least May before anyone might need that shower. 🙂Their staff are so friendly and professional! They are my plumbers for both of my places and I definitely recommend them!